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It is not a 4 star hotel.with an optimistic view i can say it is a 2 star hotel.very very old rooms without any facility.impolite stuff.very far from airport and city center.it is aweful place.breakfast not good.i think they shoul destroy this hotel and build...More
Thank Farahnaz G
Response from Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel HermitageResponded 22 October 2017
Dear Farahnaz G., thanks for your review that will help us to improve the service. We are sorry you didn't like the location of the hotel you chose yourself. There are no hotels close to the airport and the city center in Rome because they...More
Recent stay at Grand Heritage as part of an American Tour Group. We did not select this hotel, the tour group did. It is definitely what I would call a value basic hotel bordering on hostel. Location is far away from City Center and requires...More
Response from Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel HermitageResponded 18 October 2017
Dear MEGross, we are sorry for the disruptions in the service. There are Army men near Embassies, Metro stations etc. in Rome to ensure security. As you have been told, Parioli is a very nice area where Roman aristocracy and wealthy people live. Our hotel...More
we arrived at the Hermitage hotel straight from the airport, the hotel is located 45 minutes away from Rome central by bus. if you search for hotels near Rome city center the first hotel will appear is this although am not sure why. in any...More
Response from Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel HermitageResponded 17 September 2017
Dear LeBARbour, we apologize for the mentioned issues, we will do our best to elevate the standard of the service. We have a direct connection to Termini station by bus 360, the hotel is in a semi-central position in the refined Parioli district.
We came over from Luton airport for are 25th wedding anniversary we did read the reviews before we came and we did try to rebook we could not how ever what a mistake I can not say how bad this hotel is aircon does not...More
Thank Philip S
Response from Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel HermitageResponded 31 August 2017
We are sorry for the mentioned issues, we will do our best to improve them. Sorry you didn't like our continental breakfast that consists in 2-3 types of ham and cheese, eggs, salad, cereals, yogurt, fresh fruit, bread, butter, jam, croissants, cakes, juices, etc. and...More
It's an ok place. It appears more luxurious than it actually is - but it's a simple hotel. The breakfast wasn't good at all, we didn't go back after the first time seeing the alternatives: all sugar. The location is nice, there are a lot...More
Thank Nora R
Response from Nadia_Plama, Responsabile relazioni con la clientela at Grand Hotel HermitageResponded 16 August 2017
Dear Nora R., thanks for your kind review. The italian breakfast is usually sweet but we offer a continental one, so other options are available too: 2-3 types of ham and cheese, eggs, salad.
Young and well-to-do families are the street flavour of Parioli. A new kind of Rome, this area is centuries away from the Renaissance with its pockets of 1930s palaces, tony boutiques, open-air markets and plenty of coffee shops. Parioli was built as an enclave for last century’s haute bourgeois and still represents as such in 21st century Rome. Need a break? The area has several great sporting clubs known for tennis and
riding, a wonderful modern art museum, easy access to the zoo (Europe’s oldest), and is nestled around Rome’s very best parks including Villa Borghese, Villa Ada and Villa Glori.