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Best Western Plus City Hotel

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Traveller (329)
Room & Suite (427)
Dining (105)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
The elegant 4 star Best Western Plus City Hotel in Genoa is located in the heart of downtown, just 200 meters away from the Palazzo Ducale, very near the Aquarium and other tourist attractions. The City Hotel is very much appreciated due to the courtesy of its personnel and the high quality of the services offered: a breakfast full of fresh, genuine products; no compromises when it comes to cleanliness and hygiene; a cocoon-like, new and fresh environment… all make our guests feel particularly comfortable during their stay. The City Hotel’s success is based on a philosophy of hospitality centered on the ideas of satisfying our guests’ 5 senses, commercial transparency and respect for the environment. The results are satisfied clients that return often and gladly recommend the City Hotel to others.
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Property amenities
Room Service
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Banquet Room
Concierge
Electric Vehicle Charging Station
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Green
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Location
Full view
100Great for walkers
Grade: 100 out of 100
347Restaurantswithin 0.5 km
130Attractionswithin 0.5 km
1,446Reviews
775Photos
32Q+A
83Room tips
Traveller rating
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  • 107
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  • 8
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Popular mentions
Good quality rooms, newly refurbished and with good size, and calm. The location is the best to visit Genoa. All the people working in the hotel were very kind. We did not get to try the gym nor the breakfast.
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Review collected in partnership with Best Western
Hotel's Favourite
I would not describe City Hotel Best Western as a luxury hotel, but it does a five star plus job of being its four star self. Designed for both business trips and tourism, for us it has been truly our home in our visits to Genoa, where my husband grew up. This time we arrived to
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Response from Hotel_Direzione, All Staff at Best Western Plus City Hotel
Responded Oct. 19, 2018
Dear Carol and Marco, it's always a great pleasure welcoming you in our Hotel. Your words are the best reward to us. We say "mille grazie" to you! We know and we regret your visit was not for leasure, but we are glad you've been happy with us anyway. We look forward to your next visit and stay at your complete disposal for any need. With our warmest regards.
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If you come to Genoa, I'd strongly recommend that you stay here (but check that the Wellness Centre is in operation). Wished I’d gone there at least one more time. It has a state of the art Turkish Steam Room, Sauna, Jacuzzi and a Salt Room (i.e plays soft music while you sip
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I never had a small room like this one here in my life. Being Gold or Platine status doesn't help for getting upgraded or having a nicer room, but not sure they have nice rooms. Really uncomfortable night and noisy bathroom.
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Response from Hotel_Direzione, Responsabile relazioni pubbliche at Best Western Plus City Hotel
Responded Nov. 21, 2018
Dear Amine, First of all we would like to thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your reservation was for a single room with single bed. On our website you can easily see rooms pictures and size. We can suggest you next time to ask your agency to make reservation for a double use single. We are happy you are a BWR Gold Member and you get minibar free. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
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This stay was a miserable experience. I booked this hotel, paying twice what I would normally pay, because I had business and needed to sleep before an early morning flight to Paris. However the music from outside the hotel at night (starting around 22:00 and onward) was so
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Response from Hotel_Direzione, Responsabile relazioni con la clientela at Best Western Plus City Hotel
Responded Sep. 18, 2018
Dear Mr. CDE82, we are really sorry to receive your review. We would like to apologize for the music inconvenient, we can understand your position, but honestly music was not so loud and not in our street, but in Via Roma. There was a shop new opening event authorized by the municipality. http://www.ilsecoloxix.it/p/genova/2018/09/12/ADfAbkeB-negozi_apertura_vinicio.shtml We cannot propose you any room change as we were fully booked; anyway your room was higher floor, nothing would have been changed from 6th to 7th (last floor). Reception staff tried to explain you that this event was not under our responsibility, not that we did not care of you. It’s no our practice to have ear plugs as we are in a pedestrian street and our rooms are soundproofed. We know people have different sensibility to sounds, but nobody of our 120 guests complained about it. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. With our best regards. Fabiana Bagnoli
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All photosTravellerRoom & SuiteDining Business Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorBest Western Plus City Hotel
The Double Room (PRE-RENOVATION) at the BEST WESTERN City Hotel
Professional photo exclusively commissioned by TripAdvisorBest Western Plus City Hotel
The Quadruple Room (PRE-RENOVATION) at the BEST WESTERN City Hotel
Professional photo exclusively commissioned by TripAdvisorBest Western Plus City Hotel
The Single Room (PRE-RENOVATION) at the BEST WESTERN City Hotel
Professional photo exclusively commissioned by TripAdvisorBest Western Plus City Hotel
The Suite (PRE-RENOVATION) at the BEST WESTERN City Hotel
Professional photo exclusively commissioned by TripAdvisorBest Western Plus City Hotel
The Suite (PRE-RENOVATION) at the BEST WESTERN City Hotel
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12345686
Hi. does the airport bus stop near to the hotel. regards
Yes just 4 min walk!Sorry for the delay!
0 votes
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Is there a gym
can you rent a car at the hotel?
Dear Sirs, Thank you for your inquiry. The nearest metro stop is Piazza De Ferrari and it's just about five minutes walk to our hotel. For other queries please don't hesitate to contact us. Kind regards Grace Laurio Reception
1 vote
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1234567
"i dont know really if they have good rooms"
"high floor, suite if you can permit yourself"
"Probably higher up and at the back"
"we liked the room 323 very much. Very quiet , practical and so so so clean. WELL DONE HOUSE KEEPING ."
"We were lucky and had a sea view"
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PRICE RANGE
US$106 - US$166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western genoagenoa best western
FORMERLY KNOWN AS
BEST WESTERN City Hotel
LOCATION
ItalyLiguriaItalian RivieraGenoaPiccapietra
NUMBER OF ROOMS
64
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