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Mercure Genova San Biagio

854 reviews
#12 of 90 Hotels in Genoa
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Traveller (141)
Room & Suite (214)
Dining (35)
Overview
  • Excellent27%
  • Very good50%
  • Average17%
  • Poor4%
  • Terrible2%
Travellers talk about
“air freshener”(2 reviews)
“one night”(11 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (854)Write a Review
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40
47
28
6
9
Show reviews that mention
All reviewsoutskirts of townair freshenerone nightnice hotelspent nights in this hotelbusiness travellerswell run hotelreasonable sizenight's sleepthe breakfast areastars hotelquiet locationthe room was nicemain sightsbreakfast was excellentfree wifirooms are spacious
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1 - 5 of 130 reviews
Reviewed 3 weeks ago via mobile

We loved everything about the hotel! It was very nice and clean, amazing food ,excellent service and kindness from all the staff with no exemption . Breakfast it’s exelent as well.Located in a quiet place, Walking distance to bus which is very often like every...More

Thank Aranka S
Response from Luca T, Manager at Mercure Genova San BiagioResponded 2 weeks ago

It is always a pleasure to receive positive feedback. We will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Reviewed 14 January 2018

The hotel reception staff were very friendly and made us feel welcome immediately. Having booked through an Australian site, the dates were one day out, but the hotel were understanding and fixed us up without a fuss. The room was a reasonable size and was...More

Thank Karen P
Response from Luca T, Manager at Mercure Genova San BiagioResponded 4 weeks ago

Dear Guest, first of all we thank you very much for choosing to stay at the Mercure Genova San Biagio. We are pleased to read that we have satisfied your expectations. Hoping to welcome you back soon, best regards

Reviewed 8 January 2018 via mobile

This hotel is not a 4 star hotel, a 3 star is more appropriate. The area the hotel is located in is very run down and not very inviting. The reception area had a very peculiar smell, a combination of urine mixed with air freshener....More

Thank noba21
Response from Luca T, Manager at Mercure Genova San BiagioResponded 12 January 2018

Dear Guest, thank you very much for taking the time to let us know about your stay with us. We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies. it is our hope that...More

Reviewed 2 January 2018 via mobile

We stayed here for 2 nights, staff was friendly on arrival. Hotel building looks quite old, it was okay. We had breakfast here bother mornings which was okay could have been better. We had dinner 1 night and that was just not good at all....More

Thank gariii
Response from Luca T, Manager at Mercure Genova San BiagioResponded 12 January 2018

Dear Guest, first of all we thank you very much for choosing to stay in our hotel. Your feedback is very important to us and we have discussed your bad experience with our Food and Beverage Manager who will take the correct actions to avoid...More

Reviewed 15 December 2017 via mobile

Hi everyone so we stopped at this hotel for one night and would like to say that the staff were very friendly and helpful,the service is top notch they even take the luggage to your room. The room was very clean and the bed is...More

Thank sonicmalta
Response from Luca T, Manager at Mercure Genova San BiagioResponded 23 December 2017

Dear Guest, we very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We will share your comments with all our team. We hope we can welcome you back soon in our Mercure San Biagio...More

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12345626
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$71 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Genoa
#9 Luxury Hotel in Genoa
#10 Family Hotel in Genoa
#11 Business Hotel in Genoa
#13 Romantic Hotel in Genoa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$71 - US$119 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Genoa
#9 Luxury Hotel in Genoa
#10 Family Hotel in Genoa
#11 Business Hotel in Genoa
#13 Romantic Hotel in Genoa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (141)
Room & Suite (214)
Dining (35)
Amenities (26)
Business Centre & Event Rooms (2)
Questions & Answers
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Sara W
2 January 2018|
Answer
Response from Jeffrey B | Reviewed this property |
There is an very clean and inexpensive public transportation system that runs right past the hotel
0
Votes
marci477
14 March 2017|
Answer
Response from Luca T | Property representative |
Dear Marci, our hotel is about 12 km far from the city center and Acquarium. You can reach the city center by bus in 35/40 minutes or by car in 15/20 minutes. best regards
0
Votes
Google Translation
S A
6 March 2017|
AnswerShow all 2 answers
Response from Max9002014 | Reviewed this property |
parking is to the rear of the hotel so secure from passers by and completely open to the elements so no height restrictions
0
Votes
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123456
Room Tips
"Rooms at the front have the best views"
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"request a room overlooking front of hotel (to avoid looking at car park)"
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"There are two main directions of the hotel - one looking at the nearby forest/hill,and the other to the..."
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"I would try to avoid a window towards the parking area on the lower floor."
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