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Excelsior Palace Hotel

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1,337 Reviews from our TripAdvisor Community

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Showing 539: English reviews
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Reviewed 3 days ago NEWvia mobile

We stayed 1 night here on the way to Tuscany, hotel made good impression, nice room, tasty breakfast, big spa zone with warm outside pool. The most important was amazing panorama view from each part of the hotel. Everything was nice except wifi, it worked well only in lobby. Our room was on the fifth floor and there was no...

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Helpful?
Thank Olga M
Reviewed 4 days ago NEWvia mobile

We stayed overnight in this hotel with my girlfriend, and really enjoyed great views and pretty big room, but almost couldn't connect our devices through the wifi. Which is quit important in our days.

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Thank TeddyKgb S
Winterthur
Reviewed 5 days ago NEWvia mobile

We've been visiting this hotel around Easter. The position of the hotel is really good: direct sea view, the wellness and the spa center and swimming area are separated by the coastal road, but there's a dedicated bridge of the hotel which allows you to go with all comforts from one side to the other. Hotel style is a bit...

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Thank Davide C
liverpool
Reviewed 6 days ago NEW

This hotel is beautiful and reminiscent of 50's Hollywood stars, the hotels decor matches the deep richness and comfort of an era you can only aspire to be a part of. The staff were attentive, friendly and saw to your every need. The breakfast was sumptuous and catered for every taste. Everyone in our diverse Family was well catered for....

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Thank phoebe12Liverpool
Verona, Italy
Reviewed 1 week ago via mobile

Very esclusive hotel with a superb location on the bay of Rapallo. Breathtaking heated pool on the sea and outdoor whirlpool and restaurant with fantastic view. Friendly staff and fantastic wide suite.

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Helpful?
Thank Titty A
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your great review. We do hope to welcome you back and send you our best wishes. Aldo Werdin General Manager

Purmerend
Reviewed 1 week ago

The Excelsior Palace Hotel is located on the seafront overlooking the Bay. The hotel is beautiful and luxurious. The staff are friendly and helpful. The rooms are comfortable and my room had a balcony where you had a great view. Room 106. The only problem I had with the rooms were not desk where I could set up my lap...

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Helpful?
Thank TRIPSPJLEE
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for choosing to stay with us while visiting customers. We are happy you did enjoy the hotel's beauty and luxury. With regard to the AC, please be informed that we have to respect the rules currently in force which prevent us from having AC working in this period of the year. Finally, we are sorry that...

Oxfordshire, United Kingdom
Reviewed 2 weeks ago

Stunning surroundings, nice rooms (the beds are big and very comfortable) and spot on but understated service. I would definitely recommend staying here. This was our second visit and will not be our last. Although the beach area was undergoing some construction the staff could not have been more helpful, sorting some loungers so that we could take full advantage...

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Thank Vanessa O
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for choosing us already twice! We are happy you were able to enjoy our heated outdoor pool and the pleasant afternoon sun. We are looking forward to the pleasure of your third visit and wish you a very happy Easter. Aldo Werdin General Manager

Ashley, United Kingdom
Reviewed 2 weeks ago

From start to finish this hotel offers pure luxury. Absolutely stunning decor, staff friendly and efficient and it couldn't get any better! Would highly recommend this hotel to anyone who enjoys the good things in life. Can't wait to return.

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Thank timsonbrown
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, Thank you for your great review. We are really looking forward to welcoming you back soon and hope that your stay with will be even better! With warm wishes, Aldo Werdin General Manager

Switzerland
Reviewed 3 weeks ago

Excellent long weekend, free parking, free internet, free upgrade to Balcony seaview. What more could one ask for. Then free drink as it was my wifes birthday. Outdoor swimming pool was heated to 28°C, nice sunny terrace. Breakfast was excellent, and they even helped me dismantle a Picture frame so it would fit in my car....Exceptional service with a smile.

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Thank allan6164
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, We are so pleased to receive your review and to know that you did appreciate our care and attention. We like the way you describe our service, "... Exceptional service with a smile", very much! Looking forward to hopefully a future visit of yours, we remain at your disposal if there is anything we can assist you with....

Reviewed 3 weeks ago via mobile

Positives 1. Spacious room, comfortable bed with nice amenities 2. Friendly, attentive and helpful hotel staff 3. Good location, a short walk to city centre area, and about 5km to Portofino Negative 1. Breakfast adequate, but variety can be improved.

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Thank Daydreamer2998
ExcelsiorRapallo, General Manager at Excelsior Palace Hotel, responded to this review

Dear Guest, We are happy that during your stay everything met your expectations, except for our breakfast in terms of variety. We are sorry about that since the wide range of choice offered is usually highly appreciated. Kind regards, Aldo Werdin General Manager

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Non-Smoking Hotel
Food & drink at the hotel
The Lord Byron Restaurant
The Lord Byron Restaurant
Cuisines: Italian, Seafood, Mediterranean, European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Excelsior Palace Hotel

Address: Via San Michele di Pagana 8, 16035, Rapallo, Italy
Region: Italy > Liguria > Italian Riviera > Rapallo
Price Range: $240 - $854 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Palace Hotel 5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Hotel Excelsior Palace
Hotel Style:
#1 Business Hotel in Rapallo
#2 Spa Hotel in Rapallo
#2 On the Beach Hotel in Rapallo
#3 Luxury Hotel in Rapallo
#3 Romantic Hotel in Rapallo
#5 Family Hotel in Rapallo
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Questions & Answers

Here's what travellers have asked, with answers from Excelsior Palace Hotel staff and other travellers.
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Fairview
Fairview
over a year ago
Fairview
over a year ago

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Questions? Get answers from Excelsior Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the bay with a balcony”
TRIPSPJLEE, 13 Apr 2017 | Read review
“Have stayed in both a Superior room and a Junior Suite, both were good with glorious sea views”
vanessao195, 11 Apr 2017 | Read review
“view of the sea”
timsonbrown, 5 Apr 2017 | Read review
“Superior rooms with a balcony are worth the extra money”
allan6164, 4 Apr 2017 | Read review
“sea view are always the best.”
Strnnik93, 6 Feb 2017 | Read review
5 of 5