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I'll break my review down into separate areas:
1. Check in and yachting bar. These two are the only areas where it was ok. There was no super greeting at the check-in, but at least the ladies were not rude and arrogant and them and...More
I usted to spend some days during the summer when I was a child and it’s a pity to see how service &food quality has worsened throughout the years. It was a 5* but to me it’ not worth the price anymore compared to other...More
Response from ExcelsiorRapallo, General Manager at Excelsior Palace HotelResponded 1 week ago
First of all we wish to apologize for the inconvenience related to the table that was not cleaned, which was our fault most probably due to the amount of work. The sandwich you ordered is made with fresh bread and with the same...More
We spent 2 nights at the Excelsior Palace at the end of our trip as we were flying out of Genoa. It was extremely hot with very high humidity so we were quite happy to stay on the property rather than exploring too much. We...More
Beautiful hotel with amazing views. We had a room with a view with large balcony with table and chairs. Service was excellent at the hotel and the restaurant. We ate at Eden Roc for dinner. Service, view and food were all amazing. Perfect location, it...More
Well, it does have the views and the setting, thats for sure. The beach club was very nice laid out over a few levels with access for sea swimming. The room was well appointed and general hotel nicely decorated. It felt to me like it...More
Response from ExcelsiorRapallo | Property representative |
Greetings from Rapallo,
If you are planning not to rent a car, quite a wide choice of public transportation is available (trains, buses, ferry boats according to season), depending on the places you wish to visit... More
Greetings from Rapallo,
If you are planning not to rent a car, quite a wide choice of public transportation is available (trains, buses, ferry boats according to season), depending on the places you wish to visit. Otherwise our Concierge is at your disposal to arrange any kind of transfer/excursion you may require.
Concerning the boat rental, please be so kind as to contact us using the email address for our Reservations you can find in the contact section of our website (unfortunately here it is not possible to write email addresses or websites) and we will be more than delighted to assist you.
With best wishes,
Excelsior Palace Hotel, Rapallo