Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
NH Collection Milano President is a five-star hotel conveniently located in the center of Milan, within easy walking distance to main shopping areas and the Duomo cathedral.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The NH Collection Milano President stands out for its prime location close to Milan's historic heart, with guests consistently lauding the convenience for sightseeing. A modern and comfortable ambience welcomes guests, complemented by an attentive and friendly service, despite occasional inconsistencies. While rooms are generally appreciated for their contemporary design, some visitors have noted issues with noise and cleanliness.
Cleanliness shines in most areas, though linen concerns are mentioned. Views on value and amenities vary, with some guests finding the offerings reasonable and praiseworthy, particularly the breakfast, while others point out unexpected charges and service shortcomings.
Location
Central
Atmosphere
Welcoming
Rooms
Modern
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Outstanding
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I had the pleasure of staying at the NH Collection Milano President and I can only highly recommend it. The hotel enjoys a strategic position, a few steps from the Duomo and the main attractions of the city center, ideal for both leisure and business travelers.
The rooms are modern, spotless and attention to detail, with very comfortable beds and a beautiful view of the city. The breakfast was simply exceptional, with a wide choice of fresh and quality products that meet every dietary need.
The staff was incredibly friendly and professional, I remember with enthusiasm the name of Francesca and Omar, but all the guys really, always available to respond to every request with a smile. They also provided me with great tips to explore the city and make my stay even more enjoyable.
The elegant and relaxing atmosphere of the hotel, combined with its central location and impeccable service, makes this property a perfect choice. I will definitely return to my next trip to Milan!
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely excellent experience in this fantastic Hotel. Everything is really perfect and every service provided was largely satisfactory. Upon arrival we enjoyed a room upgrade with breakfast service. The room on the first floor, actually a bit noisy, was beautiful: a large living room with sofa, armchair, TV and furniture with bar and cafeteria service. Another room, just as comfortable, with bed, TV and comfortable bedside tables with side sockets for charging devices. The adequate bathroom for comfort and services, with shower and bathtub. Excellent bed linen and towels, with bathrobes and slippers disposable. Elegant and tasteful furnishings in shades of light gray, with wooden furniture and doors. Elegant wallpaper on the walls, in the shade of beige, and floor with light wooden parquet. On the white cabinet, in the seating area, full tea and coffee service, and daily supply of bottled water closed. In the evening, then, room cleaning service, with offer of chocolates and water, in pretty paper boxes, with the drawings of the Duomo. Wonderful!! Excellent cleanliness everywhere. The breakfast is .. superb, sumptuous and excellent quality. Able to satisfy the most demanding palates. The staff both in reception and in the room of kindness and professionalism absolutely commendable. And completely unexpected, on my birthday, they offered during breakfast two flutes with prosecco, a tray with cake and candle and lots of sweets and chocolates. And last but not least they took the photo of this event, which they gave us already printed , to remember this day. So... what more.... a heartfelt thank you to all for pampering us and allowing us to spend an unforgettable weekend. We were so pleased with this Hotel and its excellent hospitality and professionalism that we have already booked a next stay in May. Obviously.... highly recommended! NH President for ever.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Just returned from a fab five day break in Milan, what an incredible City. The NH Collection is in a perfect location, just a five minute walk from the main square, hosting the magnificent Duomo. The hotel is spotlessly clean and presented well but we did have a few issues. We arrived earlier than the allocated 3pm check in. A room was available but the hotel requested a charge of 50 euros for a check in at 12 noon, just three hours extra - we declined. Upon arrival, we were unable to open the safe, despite understanding the instructions - this was soon addressed by the maintenance team. We only had one cup to use between two of us. On our second day, we arrived back from a day out to find our room door open. It had been cleaned but the door appeared broken and would not close - again this was soon addressed by maintenance. Thankfully no one had entered the room and we had locked our valuables away but it could have been a different story. The plug in the bath would not move, the phone in the bathroom kept falling off the wall and the shower area needed attention. There were a number of issues that were addressed immediately but for an NH Collection hotel, there are improvements to be made.
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Date of stay: August 2024
Value
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Location
Cleanliness
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ernesto Miranda, General Manager at NH Collection Milano President
Responded Aug 30, 2024
Dear Guest, First of all thank you for choosing NH Collection President for your stay in Milan. We are very sorry to learn that your Experience with us did not satisfy your expectations. We assure you this is not up to our standards and the situation described was an isolated case. Nonetheless, we always do our best to maintain our high standard of service. We are very thankful for your comment and we will certainly improve in the mentioned points. Looking forward for you to give us a second chance to prove our high level of service, we thank you again for the time dedicated. Kind regards,
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The bed appeared to be made but on closer inspection was covered in hair underneath the duvet. I made this discovery late at night and rang reception, they told me housekeeping would come up to remake the bed (instead of just offering me a new room). Instead a member of staff came up, gave me a pile of sheets without saying anything and walked off. When I tried to ask if housekeeping were coming he threw his hands up and continued walking away. I went to make the bed myself (which was very unpleasant without gloves as the sheets were not clean). They had not given my pillowcases so I had to again ring reception to let her know. She asked me did I really need pillow cases - at this point I was totally baffled by how terrible the service is in a 5 star hotel. Waited another 15 minutes for the man to bring up pillowcases, at this point it was past 2 am.
The next day not only was there no compensation/apology offered but even though my bed appeared to have been made properly by housekeeping staff it was again full of hair. This was very strange as the sheets I put on the night before did not have hair on them. At this point I insisted on being given a new room and this one was fine. There was a different man on reception who was more helpful and he let me inspect the room first to make sure it was ok.
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Review collected in partnership with NH Hotels
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I must say that from the outside the hotel does not look great, the building is old and gray. However, once you cross the entrance the atmosphere changes definitely for the better! Probably my assessment is affected by having visited the hotel at Christmas time, in fact every decoration was artfully designed to create a magical environment. I found great modernity, generous rooms in size, impeccable furnishings and services (chocolate on the pillow in the evening is always a pleasant cuddle). The breakfast is so rich that I really could not say what was missing, with an all-baby corner with games and TV for those traveling with children. The staff was really exquisite in solving every request. I tried the restaurant for dinner, ate very well at a very reasonable cost compared to the locals outside. Finally the location is great, in three minutes walk you get to the Duomo, and both metro and bus stop very close. You can certainly find cheaper accommodation in the city, but considering the level of service this hotel offers, it is worth the price. Super recommended!
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible Customer Service & Lack of Accountability – Avoid This Hotel! I had a truly frustrating and disappointing experience with NH Collection President in Milan. I accidentally left a Dyson Airwrap (worth €600) in my room, immediately realized it upon departure, and contacted the hotel within hours to retrieve it. Instead of prompt assistance, I received delayed, dismissive, and unhelpful responses from their team.
I reached out via email, phone, and even Instagram, only to be ignored for days. By the time they responded, they conveniently claimed they "couldn’t find" my item. This is a five-star hotel, yet their lost-and-found process is either severely flawed or completely dishonest. Housekeeping failed to return a large, expensive item left under the sink, and instead of taking responsibility, the management repeatedly brushed me off.
To make matters worse, their final response was to offer me a one-night stay discount instead of properly compensating me—as if I would ever stay at a hotel that loses guest belongings and refuses to investigate! No cameras were checked, no real effort was made, and I was essentially left with nothing.
BEWARE if you leave anything behind—there is zero chance you’ll get it back, even if you act quickly. This level of disrespect, lack of accountability, and failure to uphold basic hospitality standards is unacceptable. I expected far better from a so-called luxury hotel. I strongly advise against staying here, as customer service is nonexistent, and staff integrity is highly questionable.
Shame on NH Collection for handling this situation so poorly. If you value your belongings and expect reliable service, stay elsewhere!
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ernesto Miranda, General Manager at NH Collection Milano President
Responded 1 week ago
Dear Nairaoh, It is truly disheartening to read about your experience at our hotel. One of our core principles is to provide our guests with an exceptional level of service and it is clear that we have not met this standard in your case. We sincerely regret any inconvenience and distress caused by the loss of your personal item. We understand the value and importance of personal belongings and we take the utmost care in handling such situations. It's unfortunate that our measures in this instance have not lived up to your expectations. Your feedback is valuable to us as it helps us to understand where we are falling short. We hold ourselves to a high standard and it is clear from your experience that we have areas that need attention. The points you have raised will certainly be taken into consideration. We hope you know that your experience is not reflective of our usual standards. While we understand your disappointment, we hope you will give us another chance to serve you better in the future. Best regards.
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Everything was excellent in this hotel!! The rooms were spacious, modern, comfortable, with good quality mattresses, sheets, large, impeccable and fluffy towels, there were many towels of different sizes, as well as a bathrobe and slippers. The shower with very good water pressure. There was no noise heard, neither from the hallways, nor from other rooms, nor from the street. The breakfast was extremely varied and complete, all very rich and of top quality. The receptionists are very friendly and attentive. Modern facilities, very nice reception and bar. We were able to leave the suitcases in custody for more than a day, without charge. And they found us a suitable taxi to be able to move with 4 suitcases of 23 kg. All 10 in this hotel, without hesitation I would return and recommend it.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel based on the online descriptions of its two-room suites. We had just come from having a very enjoyable stay at a swanky hotel in France, and wanted to continue the experience at a nice place in Milan. We should have checked with many of the online review sites to see what we would actually be getting. The room design, to be honest, was just a bit of a disappointment compared to the photos in their ads. It was also more expensive than the swanky hotel housed in a converted palace that we were in just the day before in Paris. The suite did have a separate living room, but the furniture wasn't as high-end as we thought we might be getting. The amenities in the bathroom were also just standard. The chocolates laid out for us each night were very nice, though.
This was February, so the weather was rather cloudy and grey. One of the pluses of the room was that it had a huge balcony. If we were there in better weather, we would have made good use if it.
The cleanliness of the linen was a small issue and we had to ask for some replacements.
The breakfast buffet was a major plus to the stay. It was huge and had a wonderful selection of local food. I ate very well. Even though the previous hotel we stayed at in France was leaps and bounds ahead of this one in overall quality and service, NH definitely had the better breakfast. Once small complaint for the buffet was that the wait staff couldn't keep up with everything as it was very busy, so we had to wait until we were almost finished with our meal before our beverages arrived.
The other major plus, of course, is location. It's just a few hundred yards from the Duomo. so very convenient to visit the church itself, as well as all of the boutiques.
The stay was fine, but we will most likely choose a different hotel for our next stay. However, if you want to be near the major tourist venues (the Duomo, La Scala, various museums, and the boutiques), they are all in easy walking distance. It is also just a little removed from that area, so not congested with tourists around the hotel itself. So this would be a good choice for those looking for that convenience, we just didn't feel it was worth what we paid for it.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ernesto Miranda, General Manager at NH Collection Milano President
Responded Mar 17, 2024
Dear Guest, Thank you for choosing NH Collection President and for sharing your Experience. We are very glad to learn that enjoyed our central position. The location of the Hotel is one of our strong points and it is located strategically for those who want to enjoy the main square and shopping streets of Milan. We are also very proud of our rich breakfast with a big variety of food. However we feel very sorry you had this issue and you waited too long for your order. We would love to welcome you again in the future. Thank you for staying with us. Warm regards,
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This is not a 5 star hotel. I am one of the brand's Platinum Tiered members and was treated as if I had never stayed on their properties.
The room was very very warm and the temperature could not be adjusted, so we were sweating at night. The room seemed to have a main water pipe going through the ceiling that sounded like a waterfall all night long, you can vividly hear it on the video I recorded. The bed was incredibly uncomfortable and pillows were not good, everything was as hard as a rock. It was the worst sleep I have gotten. The water from the shower and sink in the bathroom would get everywhere so the countertops would be soaked. I asked for a US Wall Adaptor and they said they would send someone up right away... I waited for almost an hour and no one came. When I went to the front desk they said they only give it to people in person, so why didn't they say this on the phone? The accuracy of the bill was also not correct and there was no one to fix it. When I checked out they charged my card on file without telling me the details of the bill, then said "we are done here", then immediately took the next person in line. This was terrible service. With my Platinum status, I was supposed to get turndown service and in-room welcome gifts, which were forgotten on most days. I was also entitled to free breakfast along with late checkout with my status- I was charged for my breakfast (which still hasnt been rectified) and denied the late check-out. My Membership ID also wasnt added to my second reservation so I haven't received credit on my account. Breakfast was not worth $18 EUR per person, there was moldy fruit, which i have photos of, the service was so slow, and they forgot our orders and we waited for almost an hour for them to make us an omelette. After the delay they didn't even apologize for the mistake they made. The common rooms and hallways were dirty, our room wasnt the cleanest, and there was construction surrounding the hotel; normally a 5-Star hotel would at least acknowledge the construction and apologize for any inconvenience- there was no comment on that at all. Only positives: walking distance to the Duomo, and the door men were the nicest people in the hotel. Overall not a five star experience at all, more like 2.5 to 3 star at most. I am very disappointed given there are other options in the area and i chose to stay loyal to the brand.
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Review collected in partnership with NH Hotels
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ernesto Miranda, General Manager at NH Collection Milano President
Responded Dec 11, 2024
Dear Nicholas, Thank you for taking the time to post your feedback on TripAdvisor. I am sorry about your experience and please be assured that this is certainly not representative of the usual service excellence here at the hotel. I would be most grateful for the opportunity to speak with you in private to discuss these matters further and would ask you to kindly contact me directly here at the hotel. I look forward to hearing from you. Yours sincerely
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We felt the 'welcome and thoughtfulness, as well as' excellence that distinguishes the' Hotel.
We booked a night on the occasion of the wedding anniversary, and found surprises and constant attention.
The room was spotless and well maintained. The staff was very helpful and courteous.
We had an aperitif with a variety of appetizers much higher than average and all of excellent quality.
After a walk in the area we returned to the Verzee restaurant for dinner where we enjoyed the 'elegant and welcoming, the staff always friendly and attentive to our every need, every dish was prepared with extreme care and skill. The view from the suite is magnificent.
The next day we had breakfast in the breakfast area, where nothing was really missing, we had a really hearty breakfast, and the girls were super courteous.
It was definitely an unforgettable experience
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hello, you could take the bus 60 at Stazione Centrale P.Za Duca D'aosta and leave at C.So P.Ta Vittoria (Camera Del Lavoro).
A taxi wil be more faster, confortable and could cost you perhaps around 13 euros (10 pounds).
I recomend to check the web: rome2rio
Buon viaggio.
Dear Guest, we have Superior Rooms with connecting door. We inform that are subjected to daily availability.
However with a proper communication in advance we will be glad to meet your needs.
All our room category offer coffee maker and kettle complimentary.
Looking forward welcoming you soon,
Best Regards
Dear Guest,
thank you for choosing NH Collection President for your upcomig stay. We inform our Breakfast is open Monday to Friday from 7am to 10.30am. During the weekend it is extended: Saturday from 7am to 11aam; Sunday 7am to 12am.
Looking forward to welcoming soon,
Best Regards
There are more places to choose from in the Milan area.
PRICE RANGE
C$417 - C$670 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh president hotel milan, jolly hotel milan
FORMERLY KNOWN AS
NH President
LOCATION
ItalyLombardyMilanCentro Storico
NUMBER OF ROOMS
274
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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