The worst experience ever I stayed there on 17th of September The both receptionist are not professional and they badly treated with customers and didn’t have the ability to deal with problems or solve it. When I received the room the air conditioning didn’t work and I call them immediately The guy answer, wait tell it work The girl answer, we don’t have rooms unless you want double bed After this issue, they ignore my call and I if I want service I must go down and ask for it.
I informed that the siphon was broken, when I came to the room exactly 4 hours later, the siphon was still leaking water and I could not sleep for hours. They said they would give me a new room and I waited for them to give the room for more than 1 hour. This stay was a complete disappointment for me, I definitely do not recommend you to stay
I travel to milan every year, yet this hotel is definitely one of those memories you dont want to keep. + hotel looks new, interior OKish. Bed is fine. - Hotel location is horrible, one needs to walk 20min long way from train station without a car. And the neighborhood does not seem to be friendly. Ask the front desk lady for a better city view room, was put instead facing a wrong side . And the staff refuse to change for another room saying that they are fully booked, even if the room hasnt been used and there is still room vacancies in bookings.com. No mentioning that pool needs to pay extra to access. No discount for guest to stay for dinner at their restaurant. Phone does not work. The staff downstairs simply cant hear a thing.
Very helpful stuff. Good variety and tasteful breakfast. Possible to take breakfast box with you. Clean, quiet and spacious room with kettle, ironing and minibar. Location is far from the centre and with the tram it takes about 40 minutes to reach in the centre.
Warm welcome of the receptionist colleagues which is always the best start. We came for just a double bed bedroom and we got the best room in the hotel which is amazing and a card which is for a free drink at bar. Every staff member at voco have been amazing and the best customer service they could give us. I am very pleased with my stay as it was my first time coming to Milan. If anyone is travelling to Milan I would highly recommend this hotel it is far from the city centre but is around €20-30 in taxi and the nearest train station is 10 minutes away which is perfect because you are walking and seeing sites around Milan and where people live and taking in there lifestyle. I loved every second staying in Voco. The bar and restaurant at the hotel is 5* I wouldn’t give it any less. Thank you.…
Very warm welcome from Jennifer on reception. She helped me sort out taxis and room bookings for me and my colleagues. The hotel is very nice and a bit quirky but in a very modern way. Well done to the team for creating a very nice place to stay and relax.
The hotel was very nice, the room had a great size and the bed was very comfortable. The hotel is a bit from Milano center so location was not great. The room service was not good. The hotel was reasonably priced yet they added charges we were not aware of at the end of our stay.
What can I say … one of the best experience that I have ever had. Especially a massive thanks to the restaurant staff (ristorante on fire) that are delivering a Cousy and welcoming vibe. The chef Fabio is incredible and passionate, and deliver an unique style of combination of flavour. Also a big praise to the waiters Jonathan (responsible of front house) and Cristian, which are enjoying their profession delivering one of the best service I ever had, always with a big smile. I definitely recommend to enjoy the ristorante on fire experience and definitely will use this hotel in the future.
The location is too far out having to get a bus to the tube is a nightmare! When we checked in the front of house staff gave us minimal information, when we got to our room it was already occupied br another guest and the room was full of smoke! Absolutely disgusting...the front of house staff comment was ‘my bad’ never in my life would I think someone in the service industry would speak to me like that! My husband emailed ahead to explain it was a special birthday the day after our arrival expecting options of how he could make it special! Nothing was offered! The hotel has zero customer service skills the facilities are nice but the staff and location let it down. Stay somewhere else where staff actually care
The hotel is really top quality with very modern and efficient equipment. Breakfast is delicious. Amazing view of Milan from top terrace. Spacious garage Very good quality to price ratio. Close to Malpensa airport. Not very confortable for those who don't have a car and wish to visit Milan (30 minutes by city train to Duomo)