I reserved the BW Genova to be close to the train station but there are several hotel options - at all price levels - within very close walking distance too. The property is fairly small and older and my single room was also small, but housekeeping did a great job - clean room, nice clean bed and bath linens. Very friendly staff at check-in and check-out. Huge TV with lots of SAT channels in various languages. Kettle, mini fridge, and slippers were nice amenities. Yes, there is street noise from the tram service, but I sleep with earplugs and it was not an issue. The room temperature was easy to adjust and windows can be opened. The room rate was very reasonable. Location is convenient to downtown with lots of shopping, some cafes and restaurants. To reach the hotel, look for a side exit from the station past track 20 - a crosswalk will take you directly to the hotel in less that three minutes.…
Thank you to the hotel staff for all the comfort offered. The price paid is much lower than the value of the services we received (room, breakfast, etc.). professional team, really kind. impeccable hygiene. varied and very rich breakfast, and tasty - with many Italian specialties. I received a better room (with a balcony, bigger) than the one I had booked. breakfast can also be served on the terrace. the area is safe. nearby you can find the Crai supermarket. it is a relaxing atmosphere in the hotel. the hotel has two elevators. every day I found water in the fridge, cleaning, changing towels, etc. an unforgettable vacation, starting with a successful accommodation. in torino, i will only choose this hotel.
We stayed for 6 nights using Turin as a base to explore Piedmont. The hotel is located opposite Porta Nuova train station which was super handy, I wouldn’t normally stay near a train station as they can often have unsavoury characters around but we never saw anything like this. Good location for exploring Turin too, about 20 mins walk to the centre and close to bus and tram stops. The breakfast was plentiful with lots of choice from pastries, cheese, meats, cereal etc and a decent coffee machine for cappuccinos and hot chocolates. All of the staff were super friendly and helpful and more than happy to book restaurant reservations for us. A few that we interacted with were Marco, Andrea and Emiliano. The housekeeping staff did a super job and really friendly too. Only downside which I think is common in hotels in Europe as it gets into autumn is turning the ac off, it was actually quite mild whilst we were there so it would have been nice to have had it on without having the windows open as we were street side so it was quite loud with the trams etc but this wasn’t too much of an issue. Our room was large and had everything we needed with a fridge and good shower pressure. Wouldn’t hesitate to stay in a BW again.…
The staff is great and very friendly and the service is super. Location is perfect just across the train station and the breakfast was very good! Definitely recommended for your stay in Turin. The city was lovely too!
The highlight of our stay was the amazing staff ! Chaleureux et souriant. Always smiling positive and ready to help. The receptionists and the breakfast staff were extremely lovely. Happy client thanks to an amazing staff :) The location of the Hotal is really practical as well!!
We stayed one night then returned for 2 nights following our trip to the Italian Lakes (which are stunning!). The hotel is in a good position for either train, tram or walking into the city centre (about 20 minutes walk). On both occasions we had a warm welcome from a professional reception team (Teresa is amazing). Our room on the first floor was roomy, accessible with a terrace looking out onto the courtyard. Everything was very well appointed and clean (just a waste bin needed in the bedroom please). The 2nd room was on the ground floor, much smaller & no terrace but equally appointed, clean and quiet. We heard no adjoining room noise as reported in other reviews on either stays. There is a good caffe next door, a pharmacy 5 minutes away and a very good supermarket across the road within the train station complex. The breakfast is an adequate buffet style with fresh fruit, pastries, scrambled egg etc. and there is plenty of seating available. Breakfast can be taken in the courtyard too. We didn't see much activity in the small bar but there are a couple of vending m/c's in reception for hot n cold drinks and snacks. Definitely would use this hotel again.…
Booked this hotel for its position next to Porta Nouva Station (sadly it turned out the airport bus only goes to/from Porta Susa - about a twenty minute walk away - for the time being) but this was still a great place to explore the city from. The reception staff were not overly friendly at either check-in or check-out, we had booked a "deluxe" room but got a very plain white room (not like the really nice ones in their pictures). There are only two TINY lifts (just big enough for two people and a suitcase) so this could be an big issue when the hotel is busy. The hotel and room were spotlessly clean and the Dove soaps in the bathroom were great. The free wifi worked great and the TV channels were all Italian which is fine (but some had the option to switch to English). Strangely they still have actual keys for the rooms! The shutters on the window had been closed due to major works to the facade and this blocked most natural light but I eventually worked out how to open them and this made a huge difference. Lots of noise from the Via Sacchi street (especially trams and cars) and a fair amount of noise from neighbouring rooms too.…
First the pluses. The staff is extremely friendly, attentive and helpful. The were always ready the assist us. The location, directly across from the train station, is about as far from the center of town as you want to be. It’s a 15-20 minute walk to the center of the city. There is, however, a metro stop very close, though it does not go to the city center. The issues we experienced may be due in part to the fact that there is extensive construction going on at the hotel. Water pressure & temperature was very inconsistent - one evening it was barely lukewarm and another time the water stopped altogether. Because the building is old & well insulated, and the A/C is turned off once autumn starts, the room was very stuffy even though temps were 15-17C at night. You can open a window but the hotel is on a trolley line and noisy. Breakfast on the weekends is hectic; they ran out of coffee completely one day. The breakfast staff tried hard to keep up. Weekdays are better. The bedrooms (we had a standard double) are normal European size. The bed was fine, with two large pillows. Our room was on the 5th floor where the roof slopes so if you are tall watch out for the ceiling beams!…
Great location. Lovely staff. Good breakfast. Room 426 has huge jacuzzi bath. Wonderful. Marvellous value and I would highly recommend you stay here when in Turin. There’s also a cute little garden out the back
I couldn’t be more pleased with the service and facilities provided by this hotel. Furthermore, the hotel is ideally located, close to the train station, bus station, and historic centre. Just superb.
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