Allegroitalia Golden Palace

Allegroitalia Golden Palace

Allegroitalia Golden Palace
Traveller (457)
Panorama at the Allegroitalia Golden Palace
360
Panoramas (33)
Presidential Suite with hydromassage
Room & Suite (324)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

3.5
#58 of 129 hotels in Turin
4.5 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.7 of 5 bubbles
Value
AllegroItalia Torino Golden Palace, the symbol of a new hotel concept. In the heart of the historic center of Turin: in the middle of all the wonders and historical, architectural, cultural and fashionable attractions of one of the most beautiful cities in Europe; modern 5-star hotel, spaces to live tourism and business travel with an innovative and funny way, adopting all facilities to enjoy the best quality of life: 7 different types of rooms to welcome you with "Joy, Love and Art ", the corporate mission of the AllegroItalia brand in the concept of democratic luxury;195 rooms, Theme Suites, Room for Art, Meeting & Congress Center, Restaurant, SPA & Fitness Center; the Maserati Quattroporte and the Vespa 125 can be rented for hours, the Games Corner and the MiniClub, the Golf Putting Green, the Pillows Menu, the Free Ice Machines on the Floors, the Frisbee, the Smart TV in the Deluxe Rooms and of upper categories, No Check-Out and all what you can expect from a high-class hotel.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Indoor play area for children
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa changing rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bidet
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Bottled water
Clothes rack
Private bathrooms
Refrigerator
Walk-in shower
Whirlpool bathtub
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Residential Neighbourhood
Languages Spoken
English, French, Italian

Location

Via Dell'Arcivescovado 18, 10121 Turin Italy
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
Citta Di Torino Airport
15.1 km
See all flights
Levaldigi Airport
59.4 km
See all flights
1,287Review12Q+A51Room tips
Traveller rating
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Detailed Reviews
lovetotravel702 wrote a review Jun 2012
Ketchum, Idaho49 contributions104 helpful votes
3.0 of 5 bubbles
5 stars for the room. 1 star for the staff. = average rating

I was so disappointed with this hotel. The rooms are without a doubt modern, clean, spacious and comfortable. We had both a Suite and a Regular Room for our family. The Suite was huge with a powder room and large marble bathroom. A large bedroom and living room with big windows allowing for a lot of light but no view. Automatic blackout shades were also a nice touch. Especially for Italy, I was very impressed with the rooms here and even the standard room was very comfortable.

Business center exists, but the computers were not connected. So it could not be used.
There is a pool but it was closed.
Room service was bad, very bad. The eggs were premade and soggy. And, in Torino, the home of Lavazza, we were very disappointed in the awful cappuccini. They tasted like instant coffee. And the tea selection was also substandard. Salad at lunch was also bad and the dressing was mayonnaise?
Also worst TV channel selection of all the places we have stayed in Italy.

The staff seemed to not care and because of them, I would not stay here again nor recommend this hotel. Everything seemed to be a huge inconvenience to them. Upon arrival, the main door was closed so we used a huge and heavy side door. It was tricky opening the door carrying baby, bags, and no one offered to help or even hold the door open. Every time I arrived or departed with baby and the stroller (and there is no ramp) no one offered to help me down or up the stairs or with the door. The staff would just stand behind the desk looking sour.

The first evening was my son's 1st birthday and we needed to depart at 7 to drive to our friend's home where they were throwing a party for him. At 6:45 my husband called for our car to be brought up. At 7:00 as we were heading out the door, they called our room to inform us our taxi was here. We said, no we needed our car brought up from the garage. We went down to the lobby and there was no car. 45 minutes later, with us all standing around the lobby waiting, they finally brought up our car. This was with no one else in the lobby, no one checking in and countless times we asked the ladies at the desk "where is our car, we are late?" "oh it will be here in 2 min" was always the response.

The next day we needed to depart at 10:00 to drive to the airport. My husband went down at 9:30 to ask at the front desk to please pull our car up from the garage we have to drive to the airport. Of course when we got down to the lobby at 10:00 there was no car! My husband finally asked the bellman to get our car, and he managed to retrieve it in 10 min.

We were really looking forward to staying here as we come to Torino almost every year to visit family and friends and we liked the location (very close to via Roma) and modern rooms. We won't be returning after our experience there. If you are simply looking for a nice room and don't expect any of the other things that make a 5* hotel special, this hotel could work. But if you are used to 5* service or staff who care about their guests, go elsewhere.
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Date of stay: June 2012
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ghulam M wrote a review Oct 2016
Jeddah, Saudi Arabia11 contributions17 helpful votes
3.0 of 5 bubbles
Rooms: 08/10 Large, Good ambience
Reception: 07/10
Breakfast: 06/10 Very Limited Options (I think it may be Italian tradition as i was told by my Italian host)
Location: 10/10 In the heart of the city. It can help to explore the city within no time.
Lobby: 06/10. Small area

Overall, It may be of good value for business people but not recommended for leisure purposes due to high prices as compared to other hotels.

For Business Travelers: Keep in mind that city shutdown at 08:00 pm whereas shops normally started closing at 07:30 pm.

For Muslims: Halal food finding is a mission. So either you can go for Lebanese filafil which are almost 2 km away from hotel or look for vegetable stuff around.
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Date of stay: February 2016
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
emanukyan wrote a review Apr 2017
Lexington, Massachusetts3 contributions10 helpful votes
4.0 of 5 bubbles
I stayed in this hotel for 4 nights with my husband and 8 year old son. The rooms were spacious, very clean, and most of the staff were knowledgeable and very helpful. A full breakfast spread is included. The hotel restaurant serves delicious food for fine dining, and the bar serves more laid-back, but equally delicious cuisine. The spa is very reasonably priced with a wide range of services. The pool area is lovely, however, families be warned that children are not allowed into the pool area! This was the only major inconvenience, otherwise, this is a fantastic hotel to stay in, with a central location within walking distance of the downtown area.
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Date of stay: April 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Pierre F wrote a review Oct 2020
Switzerland220 contributions127 helpful votes
1.0 of 5 bubbles
We arrived on a Sunday afternoon. There was no doorman, which you would expect in a 5* hotel, we had to go into the building to find somebody to get our luggage. A friendly receptionist gave us the key and indicated the winding way to our Junior Suite. Maybe these are Covid precautions.

The room that is called Junior Suite is a simple double room with two chairs, and a bath room. Just not what one expects.
There was no dinner service in the hotel on Sunday night. There was no rundown service in the evenings.
Next day, the maids took the towels away but did not put new ones in the bathroom. We had to call for them.
The Kleenex box was left empty, we had to call to replenish it.
The housekeeping staff was really unfriendly and worked without masks.
Soap and shampoo are presented in dispensers which should be changed from time to time. I did not dare to touch them during covid times.
The mineral water we took from the minibar was not refilled. We had to call. And in a 5* hotel one gets a bottle of water besides the bed !
Breakfast was ok under the circumstances. On the first day it was self service (!) and on the second day a waitress brought from the buffet what you liked.
The wifi connection was a disaster in our room at the end of the hallway. No connections.
Really, not what I am used to of 5*.
The reception staff was nice and helpful during the stay. The car was brought forward from the garage on time.
The location is also pleasant, next to great restaurants on Piazza Solferino and close to piazza San Carlo.
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Date of stay: September 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francesca B wrote a review Apr 2022
Evesham, United Kingdom96 contributions61 helpful votes
5.0 of 5 bubbles
Stayed here with my 3 siblings for 1 night. We booked a quad room and the front desk kindly upgraded us to a suite which was so lovely of them. Breakfast was continental style but they made cooked breakfast upon request.
Easy walking access to the train station, main sights and shopping areas. Would definitely stay here again!
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rnolst wrote a review Feb 2020
Phnom Penh, Cambodia137 contributions126 helpful votes
2.0 of 5 bubbles
The hotel is split in two buildings. Bit inconvenient to stay in building 2 if you want to go to lobby and restaurant. No smoking room that definitely had seen some tobacco. Hotel is dated, remembers me of the hotels 20-30 years ago (that were already old at that time). Location is very good. Breakfast is excellent. Staff is friendly. Will not stay there again
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phenompilot wrote a review Oct 2013
Munich, Germany70 contributions98 helpful votes
1.0 of 5 bubbles
I had one of my worst hotel experiences at the Golden Palace. Especially considering that this is supposedly a 5 star hotel.
We arrived at the hotel around 4:30 pm and at check in were told that the rooms were not ready. When asked how long it could take the answer was that it could take 2-4 hours. The receptionist never used the word "sorry". We have never been told the reason of the delay except that there was a big group checking out late.
Later in the night when we came back to check in it took another 30 mins since there was only one receptionist who was utterly rude and did not apologize either. His only comment was " maybe you should talk to the management"
When in the room I wanted to order some food. It was around 11:30 pm. It took me 45 mins until anyone answered the phone. I tried reception, concierge, restaurant and even house keeping.
This hotel is a 2 star hotel the most. There are many other hotels where you can much better service. My suggestion: Avoid at any cost!
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Date of stay: October 2013
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mm1118 wrote a review Jan 2014
Bucharest, Romania163 contributions62 helpful votes
1.0 of 5 bubbles
Was my second stay in this hotel an a was very disapointed
We arrived late and the front desk person gave us a room in Golden 2
Knowing from my last stay than it is not the best place I was asking to change to the main building
The lady told us then we have to pay an upgrade
When we have asked about the price she told 4 Eur
Very surprised we have ask only 4 Eur?She told yes and we accepted
When we arrived in the room was totaly different comparing with my room 2 year ago but being tired we accepted
We have ask about an restaurant and the front desk person Francesca gave us the adress
Of course the restaurant was closed in Sunday!
To the check out in the invoice was written 40 Eur for upgrade
Asking about the difference Francesca told us than this is the price.And it is allready payed
Come after an gentlemen telling us in a very taf way than this is the price than any comment it is not accepted
Stay away from this hotel
I made a very big mistake being tempting by a special offer in booking.com
The hotel it is almost empty and now I understand why!
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Date of stay: January 2014
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew S wrote a review Aug 2018
San Francisco, California34 contributions136 helpful votes
1.0 of 5 bubbles
On August 11, 2018 at approximately 9pm myself, my wife and my two children along with another couple and their child came into the Golden Palace Hotel to see if they had any rooms available for the evening. Immediately, the man at the reception desk became somewhat agitated saying that it was late for a check-in...and that he only had two rooms available. Given his demeanor, I thought it best to at least view the rooms first. When I requested if we could see the rooms first...he said that we couldn't. I really thought that I must have misunderstood him...so I asked again if we could just see the rooms first...and then come back down to the front desk and take care of all of the paperwork. Again, he told me that nobody can see the room before they buy it. I told my family and friends that I was done...and let's get out of here. The man then came from behind the front desk out to the lobby as I was walking away and made some nasty remarks. When I turned around he was picking up his pants and posturing in a fighting position to me. Now, I was pissed...and had to be held back as he was coming towards me. Given that I was not in my home town, I went back to our car and left. But, trust me...I wanted him to throw that first punch because I'd have decked him. Needless to say, my better judgement to walk away prevailed. We went to the StarHotels Majestic where we were treated kindly and with respect. For me to write a negative review speaks volumes to the horrendous experience received by this Golden Palace Hotel.
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Date of stay: August 2018
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iacopo C, Guest Relations Manager at Allegroitalia Golden Palace
Responded Sep 4, 2018
Dear guest, With this review You touched a very sensitive point of our hospitality, that is our staff, of which we are extremely proud and to which all guests reserve sincere congratulations for their professional and warm welcome. Beyond the misunderstandings and disruptions that may have occurred during check-in, the story that You told deeply affects our image and doesn't represent our model of hospitality, that is instead focused on cheerfulness, kindness and customer care. Threatening someone of aggression on a public platform like Tripadvisor is a very serious accusation and everyone should be sure of what is writing before moving it. So, we are more than willing to host You again at the Golden Palace to show that what You wrote doesn't correspond to truth and to impress You positively with the professionalism that has always distinguished all our staff, main strenghts of our hotel. Cordial greetings, The staff of Allegroitalia Golden Palace
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SebastianHH wrote a review Dec 2016
Hamburg100 contributions142 helpful votes
+1
2.0 of 5 bubbles
Golden Palace is one of the few 5 star hotels in Turin, but currently only rated as No. 27 on Tripadvisor.... And no wonder....

Pros :

- amazing central location
- nice bathroom
- clean
- great bed and duvets

Cons :

- inconsistent WIFI. sometimes great, mostly WEAK or NON existing..!
- extra charges for the SPA
- tiny tiny rooms... no space for 2 suitcases
- room service charge 10 €, and when trying to order the pizza from the 24 hour menue,
at 1 AM the answer was : "We only serve cold food at night", I replied, but you do state hot items in your menue, the answer was : "that must be a mistake then"
- only 2 hangars in the closet, ordered more after the first night, never got delivered..
- only one glass in the minibar
- asking the receptionist in the morning if this is really a 5 star hotel, the answer was : "the building you are in is only 4 star, the other one is the 5 star" RIDICULOUS, in every booking platform the hotel is stated as 5 star...
- poor poor poor TV signal..
- aircondition is not working as it should.. when turned off, you still hear it making noise...

This hotel try to be cool and fancy.. but it only shines on the outside.. I will not go back..

And finally the answers from the management on Tripadvisor to the many guests giving low ratings are pathetic and an insult to the paying clients trying to inform about the lack of service in this hotel.. management should think a bit more about why this so called 5 star hotel is only number 27 in Turin...
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Date of stay: December 2016
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: try to get into the main building which is the 5 star part...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestExpTeam, Responsabile relazioni con la clientela at Allegroitalia Golden Palace
Responded Dec 17, 2016
Dear SebastianHH, thank you for your kind review and for choosing our hotel. Our aim is to satisfy all our customers since the moment they arrive 'til the moment they leave. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We also greatly appreciate your suggestions and reporting about WiFi, room services, SPA and TV. We wish to thank you for your review one more time and hope your travels will bring you back. Guest Experience Team - AllegroItalia
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
janmike144 asked a question Nov 2016
West Linn, Oregon7 contributions18 helpful votes
Does this hotel have parking? If so what is the charge?
Turin, Italy
Dear Janmike, thank you for your question, we have garage, cost is € 35.00 per night. Best regards,
Turin, Italy
Gday Milka T, Thank you for your interest in our hotel! It is a camping style crib, very good and functional! If you'd like to google it: Prenatal Lettino Travel (green & yellow one). You can both request it when you do your booking or when you check in. I suggest you to request your crib while you book your room so you'll find it already in your room! Last but not least, we can't provide cribs in std and superior room! thank you again! Guest Experience Team - AllegroItalia
Matthew C asked a question Mar 2016
Irvine, California9 contributions68 helpful votes
Is parking provided?
Answer from James A
Bandung, Indonesia53 contributions30 helpful votes
Yes... but not so many... if you come back late to the hotel, surely you wont have space to park... but don't worry, there are so many parking space around the hotel (as Imartini said).
Answer from Luca D
Modena, Italy75 contributions48 helpful votes
Yes of course. All rooms are equipped with a small and silent fridge. The sodas and the liquor in it are chargeable.
Answer from Orsoleone
Venice, Italy102 contributions63 helpful votes
Yea, there's a rich mini fridge in all rooms. It is free of charge and you pay only what you pull out from it!
Tour268908 wrote a tip Jun 2019
1 contribution2 helpful votes
1.0 of 5 bubbles
"Rooms in Tower 1 are much easier to access"
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m_lawson90 wrote a tip May 2019
Kingswells, United Kingdom33 contributions45 helpful votes
4.0 of 5 bubbles
"Go for a junior suite on the 3rd floor. Quiet and very spacious."
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msuzen wrote a tip Apr 2019
Balikesir, Türkiye69 contributions54 helpful votes
3.0 of 5 bubbles
"location is good"
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2017hugoc wrote a tip Sep 2018
211 contributions35 helpful votes
4.0 of 5 bubbles
"Insist on you service requests of any kind to get them done"
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CapeRoyale wrote a tip Sep 2018
Cape Town8 contributions12 helpful votes
1.0 of 5 bubbles
"go elsewhere"
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Not the right property for you?
There are more places to choose from in the Turin area.
ALSO KNOWN AS
golden palace turin, golden palace hotel turin
FORMERLY KNOWN AS
Golden Palace
LOCATION
ItalyPiedmontProvince of TurinTurinCentro
NUMBER OF ROOMS
195
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Allegroitalia Golden Palace: Reviews

Frequently Asked Questions about Allegroitalia Golden Palace
Which popular attractions are close to Allegroitalia Golden Palace?
Nearby attractions include Piazza San Carlo (0.4 km), I toretti (0.4 km), and Via Roma (0.4 km).
What are some of the property amenities at Allegroitalia Golden Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Allegroitalia Golden Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Allegroitalia Golden Palace?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Allegroitalia Golden Palace?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Allegroitalia Golden Palace?
Conveniently located restaurants include Piadine in Bianco e Nero, Pizzium - Torino Corso Matteotti, and Brün - Buona Pasta Fresca.
Are there opportunities to exercise at Allegroitalia Golden Palace?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Allegroitalia Golden Palace have airport transportation?
Yes, Allegroitalia Golden Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Allegroitalia Golden Palace?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Allegroitalia Golden Palace?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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