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Best Western Crystal Palace Hotel

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
The hotel offers 60 rooms and 7 suites, providing all the four star comforts. Built in 1800, it is in the heart of the art and culture scene, just a few steps from the city centre and conveniently close to the major congress centres and train station, all of which make it an ideal destination for leisure and business travellers. All rooms are equipped with WiFi internet, LCD TV, SKY satellite TV, kettle, bathroom telephone and parquet floors in standard rooms. The hotel also features an American bar.
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Property amenities
Free High Speed Internet (WiFi)
Wheelchair Access
Bar/Lounge
Laundry Service
Concierge
Multilingual Staff
Non-Smoking Hotel
Room Service
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Dry Cleaning
Meeting Rooms
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Minibar
Family Rooms
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Offers for every need
Location
Full view
100Great for walkers
Grade: 100 out of 100
1294Restaurantswithin 0.5 km
232Attractionswithin 0.5 km
Reviews & more
694Reviews
326Photos
6Q+A
17Room tips
Traveller rating
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  • 33
  • 12
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Show reviews that mention
We stayed for 5 nights -- the location right across from train and metro was great (and not noisy). Room was big and clean. The staff was friendly. The breakfast (included in our rate) was easy and had good variety. We would definitely stay there again.
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Response from RicevimentoC, Addetto al Ricevimento at Best Western Crystal Palace Hotel
Responded yesterday
Dear Guest, Thank you for your kind review, We really appreciate the time that you spent to write it, the positive feedbacks help us, to improve our service as best as we can. We are very glad to for your opinion. We hope to see you soon again. Best Regards Jacopo Fregonese Front Office Best Western Crystal Palace
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I was surprised because the general area near the train station was not upscale. The rooms were very nice and had a loft with a big king size bed for a family of 4 it was the perfect size. Hot water in the shower was abundant and it was clean!
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Review collected in partnership with Best Western
Response from RicevimentoC, Addetto al Ricevimento at Best Western Crystal Palace Hotel
Responded yesterday
Dear Rick, Thank you for your kind review. I am delighted that you found the room and the location good. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the future. Best Regards Jacopo Fregonese Front Office Best Western Crystal Palace
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The staff is friendly and helpfull. Specially at the bar and the breakfast area.
The rooms are very clean. But there is a problem with the wifi conection as disconnects very often. The aircon at room 403 is working automatically and it is very noisy and we couldn’t sleep as there
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The hotel is close to the city center by foot. They are promoting parking but it’s unacceptable that you have to reserve in advance a place for the car and of corse to pay 20€. We found on the street (blue line only), on the next corner and we paid 11€ for 2 days!!!
Advantages:
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I visited Turin last week for work and had chosen Crystal Palace mainly for its location that suited my needs perfectly.

I was positively surprised by the hotel with good sized rooms, a light color scheme and a, by Italian standards, rich breakfast buffet. The rooms were clean,
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Response from RicevimentoC, Front Office at Best Western Crystal Palace Hotel
Responded Oct. 28, 2018
Dear Guest, Thank you for your kind review, We really appreciate the time that you spent to write it, the positive feedbacks help us, to improve our service as best as we can. We are very glad to for your opinion. We hope to see you soon again. Jacopo Fregonese Front Office Best Western Crystal Palace
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All photosTravellerRoom & SuiteDining
Previous
what time is the breakfast served? we have early flight in the morning
6.30am Monday to Saturday, 7.30am Sundays
1 vote
Can tickets for local attractions be purchased at the front desk? And also do you have taxis associated with the hotel to pick us up from anywhere we are??
what time can we check in?
Check the reception of the hotel please. We arrived at 6 p.m.
0 votes
Possono biglietti per le attrazioni locali essere acquistati presso la reception? E anche avete taxi associati con l'hotel a prenderci da qualsiasi punto siamo ?? Potete dare una risposta a questa domanda sopra riportata ? Grazie Mario
Non saprei meglio chiamare direttamente la reception.
1 vote
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Perchè non avvertite i clienti del fatto che la sera, in via Nizza, si aggirano dei ladri? Io ho evitato un furto per un soffio solo perchè mi sono accorta che mi stavano urtando e avevo l'astuccio con soldi, bancomat e carta di credito quasi sul bordo della borsa. Inoltre, ci sarebbe da consigliare di evitare il ristorante cinese di via Nizza perchè offre cose disgustose (sangue di maiale, pelle di maiale fritta, intestino e tendine di maiale, lingua di maiale, rane ecc., non hanno alcuna sensibilità per gli animali), inoltre a me volevano far pagare anche un piatto che non avevo mangiato.Poi, hanno un menu per la cucina italiana che esiste solo sulla carta ma non nella realtà. Consiglio la Taverna piemontese. Grazie. Lorena
La zona di san Salvario, oggetto di un progetto di riqualificazione, ha delle problematiche comuni a zone analoghe poste nei pressi di grandi stazioni ferroviarie. E' difficile per qualsiasi gestore di hotel dare indicazioni del genere di quelle richieste dalla signora. Potrebbero essere male interpretate dai diretti interessati. Casomai è il cliente che chiede consigli circa i locali che possano soddisfare i suoi gusti. In questo caso la domanda ottiene risposte in positivo e questa è una cosa buona per tutti. Il consiglio della signora Lorena, di frequentare la Taverna piemontese lo inserisco nel mio notes e ne farò buon uso alla prossima mia visita a Torino, e di questo la ringrazio.
1 vote
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Previous
12
"Go for a room with jacuzzi bath. It is certainly worth paying a little extra."
"The air con in room 211 sounds like a Harley Davidson"
"I chose business class, on 4th floor with private car park and all was good. But do check about the wifi and if it reaches your room."
"No tip, but try to ask for a larger room"
"I didn't have any problem with noise but I was on the back end of the hotel on the 3rd floor."
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PRICE RANGE
US$76 - US$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure torino crystal palace hotel turinmercure hotel turintorino crystal palace mercure
FORMERLY KNOWN AS
Mercure Torino Crystal Palace
LOCATION
ItalyPiedmontProvince of TurinTurin
NUMBER OF ROOMS
60
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