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Hotel al Ponte dei Sospiri

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#189 of 386 Hotels in Venice
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel al Ponte dei Sospiri
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385 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Reviewed yesterday NEWvia mobile

Having read through some of the reviews before we arrived, we had got ourselves a little nervous at what we were going to be greeted with: rude staff and cold rooms being a couple of the things that worried us slightly. However couldn't have been further from our experience. Every staff member we met was warm, attentive, chatty and couldn't...

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1Thank Lifeswaytooshort
A TripAdvisor Member
Level Contributor
3 reviews
2 helpful votes
Reviewed 3 weeks ago via mobile

We booked online without really knowing anything about the hotel. Only the location...... The place was fantastic value for money considering the location. 50 yards from the beautiful Piazza st Marco. Very clean, excellent breakfast at the sister hotel only a 20 meter walk away and very very helpful and friendly staff!

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Thank A TripAdvisor Member
Napa, CA
Reviewed 3 weeks ago

Horrible Hotel Picked this hotel for its location, on small canal near San Marco square, and view of the Bridge of Sighs. In both regards, it delivered as promised. On other points, it was possibly the worse hotel I have ever stayed in. The mini suite itself was furnished with very, very worn sofa and chairs. The tables and canopy...

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2Thank tnt10
Alpontedeisospiri, Responsabile reception at Hotel al Ponte dei Sospiri, responded to this review

Dear Mr. Ford, with reference to your comment, which we have just read, we are terribly sorry that you did not enjoy your stay at the Hotel Al Ponte Dei Sospiri. We would like to take this chance to inform that our Front Desk Staff is always available to change or show some other rooms if the one which we...

Reviewed 4 weeks ago via mobile

My wife and I went to check in to the hotel, and we were greeted by an incredibly rude person, who seemed completely put out that we wanted to check in. The lift could only fit my wife and I, the porter and our bags had to be bought up separately. The porter seemed friendly and we tipped him. He...

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Thank Greg C
Alpontedeisospiri, Reservation Manager at Hotel al Ponte dei Sospiri, responded to this review

Dear Sir/Madame, this review is the same of "Bad experience overall" because maybe you posted twice from 2 different accounts so we are copying the same reply below: we thank you very much that you chose the Hotel al Ponte dei Sospiri on your recent visit to Venice. For us it was a privilege to accommodate you in one of...

Sydney, Australia
Reviewed 4 weeks ago

I am sad to say overall it was a bad and unpleasant experience. All of the staff were incredibly rude (I can see from previous complaints the hotel has put that this is due to a language barrier unfortunately it wasn't this, they were all rude and unhelpful) The room we were put in was cold and on the first...

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Thank Kshacks
Alpontedeisospiri, Reservation Manager at Hotel al Ponte dei Sospiri, responded to this review

Dear Sir/Madame, we thank you very much that you chose the Hotel al Ponte dei Sospiri on your recent visit to Venice. For us it was a privilege to accommodate you in one of our bedrooms: please believe us when we say we are terribly sorry you did not enjoy your stay with us. We read your review very carefully...

Bristol, England, United Kingdom
Reviewed 29 October 2016 via mobile

We really enjoyed our stay and would like to extend our thanks to the wonderful, friendly staff who made us feel like friends. The location was fantastic...very close to Piazza San Marco and the Bridge of Sighs. We enjoyed the sounds in the morning as we wanted a Venetian experience and it was wonderful to hear Venice waking up...the sound...

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Thank Stephanie P
Alpontedeisospiri, Responsabile reception at Hotel al Ponte dei Sospiri, responded to this review

Dear Ms. Stephanie, I thank you for the nice review which you have recently left on Tripadvisor. I am pleased you have enjoyed your stay at the Hotel Al Ponte dei Sospiri and that your Venetian holiday went smoothly. We hope you will choose our property once more... for another romantic break in lovely Venice!

SYDNEY
Reviewed 19 October 2016 via mobile

Room 150...with a terrace onto the canal..... The best. Piano nobile, first floor, corner room looking out to the Grand Canal, through the Bridge of Sighs. Pole position Three huge Windows and French window onto the canal. Ok, it's a four star. Fading and in need of TLC. But it's still got some chutzpah. Forget about the room delivered breakfast...

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1Thank inigojones
Alpontedeisospiri, Responsabile reception at Hotel al Ponte dei Sospiri, responded to this review

Dear Mr. Jones, oh... well... what can we say? THANK YOU for the most lovely review we have recently read about our Hotel Al Ponte dei Sospiri. You have really seemed to enjoy Venice the way true Venetians do: - quick coffee with the locals standing up, a croissant and straight to the office :-) - "Spritz" between breakfast and...

Highworth, England, United Kingdom
Reviewed 9 October 2016 via mobile

We stayed for 5 nights. The hotel was clean and staff very friendly and helpful. It is ideally located just behind San Marco square although the downside is the bells every morning at 7am, although not an issue for us as we are early risers. The other little negative was only double bed so had to share with my mum...

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1Thank Susan K
Alpontedeisospiri, Responsabile reception at Hotel al Ponte dei Sospiri, responded to this review

Dear Susan, thank you very much for the nice review we have just read. We are pleased you enjoyed your stay with us and we look forward to welcoming you again in the future! A few hints for our potential guests: - we offer breakfast complimentarily to all of our guests and we give you a choice which consists of...

Bucharest, Romania
Reviewed 28 September 2016

The rooms are stunning really, very clean. You should pick this place if you want to be very close to the San Marco square. Staff are nice, but they don't have a restaurant, so the breakfast is catered and kind of poor.

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Thank AmaliaStroescu
Alpontedeisospiri, Responsabile reception at Hotel al Ponte dei Sospiri, responded to this review

Dear Ms. Amalia, thank you so much for the lovely review which you have recently left about our Hotel Al Ponte dei Sospiri. We are very happy you have enjoyed your stay with us. In case you do not like our room-service breakfast, which is complimentary to all of our beloved guests, you can also join the buffet-style breakfast of...

Calgary, Canada
Reviewed 19 September 2016

Very decent hotel for Venice, especially tourists with family and small children due to the great location and proximity to St. Mark's Square. How to Get There: If you take a water taxi, it will take you directly to hotel, but at a much more expensive rate. If you take the Alilaguna, it will be much cheaper and the walk...

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2Thank H B
Alpontedeisospiri, Responsabile reception at Hotel al Ponte dei Sospiri, responded to this review

Dear Sir/Madam, thank you for the nice review about the Hotel Al Ponte dei Sospiri which we have just read. We are pleased you enjoyed your stay with us and we hope to welcoming you again very soon!

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Staying in San Marco

Neighbourhood Profile
San Marco
The most famous sestiere (district) in Venice has one of the world's most famous squares, St. Mark's (Piazza San Marco). Anchored on one end by the basilica, clustered around it are restaurants, museums, shops, orchestras playing in the square, pigeons, the grand pink Doge’s Palace (Palazzo Ducale), the soaring campanile bell tower, an astrological clock tower, plus gorgeous cafes and restaurants like Florian and Quadri. Piazza San Marco is beloved by Venetians themselves. They book a table anytime, which offers a buffer from the fray. This grand outdoor drawing room attracts Venetians for a stroll too, especially late in the afternoon when the hoards of daytrippers thin out. It's simply a grand place to meet.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Multilingual Staff
  • Room Service
  • Concierge

Additional Information about Hotel al Ponte dei Sospiri

Address: Calle Larga San Marco San Marco 381, 30124 Venice, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Venice > San Marco
Price Range: $157 - $609 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel al Ponte dei Sospiri 4*
Number of rooms: 13
Reservation Options:
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Also Known As:
Al Ponte Dei Sospiri Hotel
Hotel Style:
#90 Luxury Hotel in Venice
#121 Romantic Hotel in Venice
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Questions & Answers

Here's what travellers have asked, with answers from Hotel al Ponte dei Sospiri staff and other travellers.
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Questions? Get answers from Hotel al Ponte dei Sospiri staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Each room seems to be different, you can see many of the rooms in photos when you book.”
 of 5 bubbles leebryanid, 24 Aug 2016 | Read review
“Chose a room with a balcony.”
 of 5 bubbles amanda684, 28 Jul 2016 | Read review
“Junior suites are very nice.”
 of 5 bubbles 35islandgirl, 14 Jun 2016 | Read review
“Request canal view where possible!”
 of 5 bubbles sootie2016, 12 Jun 2016 | Read review
“Get a canal view room with balcony that looks out at the Bridge of Sighs”
 of 5 bubbles kurttb, 1 Apr 2016 | Read review
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