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Grand Hotel Villa Igiea - MGallery by Sofitel

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#2 of 101 Hotels in Palermo
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1,269 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hotel Villa Igiea - MGallery by Sofitel
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Showing 622: English reviews
Kenilworth, United Kingdom
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 29 October 2016 via mobile

We arrived from the airport at around 11am and, disappointingly, had to wait until after 2.30pm before we could get into our room. As we had been up at 2.30am to catch the flight, and had been told that the room would be given priority for preparation, we were rather exhausted when we finally got in the room. The decor... More 

Helpful?
Thank SuzannaW163
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Mrs Suzanna, Many thanks for sharing your feelings following your recent stay at Grand Hotel Villa Igiea MGallery by Sofitel. I am truly sorry that you had to wait in order to relax after a long journey to the hotel. Unfortunately, early check-ins are not always available, that is why we give priority to all early arrivals and try... More 

London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 October 2016

Spent a couple of nights at this hotel. Really nice,great service,just let down by the fact that it needs a refurb. Such a lovely building let down by a need for some sprucing up. Breakfast great,service and staff very helpful. Area around the hotel is run down,and the views behind the hotel look onto the sea,but also onto a boat... More 

Helpful?
Thank FMT22
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, many thanks for sharing all your concerns following your recent stay with us. I truly appreciate all your beautiful compliments and I will take a good note of your remarks, which are very important to address our issues and improve the quality of our services. I hope to welcome you back in the future. My kindest regards Vito... More 

Rochester, United Kingdom
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 22 October 2016

Firstly, the staff are particularly friendly in the bar lounge area. Attentive service and sound advice, a pretty good combination. Even when under stress they are friendly and efficient as are the staff on Front of House, the reception team and the bell boys (?) along with the house staff and the people who drive the shuttle buses. The hotel... More 

Helpful?
Thank tjohnd
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, Thank you very much for all your beautiful compliments regarding our People, who strives day by day to deliver an authentic experience through traditional and excellellent sicilian hospitality. I truly hope to welcoming you back soon. SIncerely Vito Giglio General Manager More 

Russell Island, Australia
Level Contributor
105 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 21 October 2016 via mobile

As I'd booked a couple of duds on our drive around Sicily decided to play it safe and book in a MGallery hotel, which we have always found to our liking. Didn't realise til we arrived that it was on the harbour front, about 15-20 minutes drive from main Palermo tourist sites. Can I tell you now - don't let... More 

Helpful?
Thank Clubglenn
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, I truly appreciated all positive comments following your recent stay at Grand Hotel Villa Igiea MGallery By Sofitel. Actually, our new and confortable rooms placed to the Marina Residence offer a cozier and peaceful location, overlooking the little harbour, close to our Beauty & Fitness Corner. I hope to welcome you back in the near future. Sincerely Vito... More 

Miami
Level Contributor
395 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
Reviewed 21 October 2016

A perfect retreat in Palermo that captures the faded glory of the past. We had a 3rd floor room that faced the marina and lovely sunrises. Since the hotel is removed from the city center (they have a shuttle service) we ate in all the venues available and enjoyed each of them - bar, pool, restaurants. We did have an... More 

Helpful?
Thank pucgal
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, Thank you for sharing your experience at the Grand Hotel Villa Igiea. I am so sorry for the little laundry inconvenience which has been promptly solved. I truly hope to welcoming you back soon and experience the essence of Sicily once more. Sincerely Vito Giglio General Manager More 

Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2016

Wonderful building set against the sea with a conservatory style dining area and lounge. Very peaceful, quiet and calm spot. Our room was on the third floor with a view of the marina and beyond. Room decor was slightly dated which added to the period charm of the building.

Helpful?
Thank N P
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, Many thanks for sharing your positive experience and I feel truly happy to read all your beautiful comments regarding our terrace with a sea view overlooking the little harbour. I hope to welcoming you back soon. Sincerely Vito Giglio General Manager More 

Level Contributor
44 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 October 2016

This is a historic hotel but is located in a remote area with few shops or restaurants. The hotel does provide a free shuttle into the main areas in town. The rooms were spacious but the A/C was poor. Shower grouts were dirty. Service at reception area was spotty but housekeeping staff were friendly. The hotel restaurant had wonderful views... More 

Helpful?
Thank jumbo888
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, Thank you for sharing your experience at Grand Hotel Villa Igiea. I am very sorry that your overall stay did not fully meet your expectations and I apologie for the inconsistent service at the restaurant. Please be assured that I will take the most appropriate measured to improve the quality of our standards and thank you once more... More 

2 reviews
Reviewed 18 October 2016

I booked this hotel as it is close to the port in Palermo for arrival by ferry and because it had private parking. On arrival, we were blown away by the hotel, it was really beautiful, a historical property with very comfortable rooms and an excellent terrace with bar and restaurant. Breakfast was outstanding. A very classy place to stay,... More 

Helpful?
Thank Elaine T
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Elaine, Thank you for sharing your feelings following your recent stay at Grand Hotel Villa Igiea MGallery by Sofitel. I truly hope you will be back soon in the future for another memorable stay in Sicily. Sincerely Vito Giglio General Manager More 

Chicago, Illinois
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 October 2016

I just returned from Sicily and stayed at the fabulous Grand Hotel Villa Igiea. I heard about it from a friend who raved about it to me and convinced me that I would love it.(and they were right.) It's about 15 minutes from downtown Palermo, but they have a shuttle bus that makes regular trips there and back every day,... More 

Helpful?
Thank bonsunfun
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, I truly loved going through your amazing review and lovely words to describe your feelings regarding Grand Hotel Villa Igiea MGallery by Sofitel. I am so glad that the time spent in this peaceful and relaxing location was pleasant and left you beautiful memories. Therefore, I would be very happy to welcome you once more in order to... More 

Melbourne, Australia
1 review
Reviewed 17 October 2016

Although old and perhaps in some peoples mind dated, we had avery pleasant stay at Grand Hotel Villa Igiea. Some maintainance is very necessary to keep the hotel at the physical standard at which it is rated. eg. painting and plaster repairs,plumbing etc. Service and food was very good.The position and views are second to none in Palmero, but access... More 

Review collected in partnership with this hotel

Helpful?
Thank david b
Villa Igiea G, General Manager at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Mr. David, Thank you for sharing your experience at Grand Hotel Villa Igiea. Please assured that I will take a good note of all your valuable remarks in order to improve the quality of our services and facilities. I hope to welcome you back in the near future. Sincerely Vito Giglio General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cuvee du Jour
Cuvee du Jour
Cuisines: Italian, Mediterranean, European, Seafood
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A 5-STAR PALACE ON THE BEAUTIFUL COAST IN PALERMO The Grand Hotel Villa Igiea brings you a 5 star hotel experience in a sumptuous villa right on the Palermo coast, the historical capital of sun-soaked Sicily. The villa, restored by renowned Art Nouveau architect Ernesto Basile at the end of the 19th century for the Florio family, still has its original frescoes, decoration and furniture. We have added state-of-the art facilities and gastronomic restaurants for a sublime stay in Sicily. ... more   less 

Additional Information about Grand Hotel Villa Igiea - MGallery by Sofitel

Address: Salita Belmonte 43, 90142, Palermo, Sicily, Italy (Formerly Grand Hotel Villa Igiea)
Region: Italy > Sicily > Province of Palermo > Palermo
Price Range: $154 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Villa Igiea - MGallery by Sofitel 5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Hotel Palermo
Hilton Palermo
Palermo Hilton
Villa Igiea
Grand Hotel Villa Igiea - MGallery By Sofitel Palermo, Sicily
Hotel Style:
#1 Luxury Hotel in Palermo
#5 Business Hotel in Palermo
#9 Family Hotel in Palermo
#17 Romantic Hotel in Palermo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Villa Igiea - MGallery by Sofitel staff and other travellers.
9 questions
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Manchester, United Kingdom
3 months ago
Hemel Hempstead, United Kingdom
over a year ago

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Questions? Get answers from Grand Hotel Villa Igiea - MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms looking over the sea side !”
  • View from our room!
 of 5 bubbles bortonoverseas, 9 Nov 2016 | Read review
“Anywhere in the hotel is good.”
 of 5 bubbles 984mablec, 7 Nov 2016 | Read review
“any room facing the harbor has a great view”
 of 5 bubbles hapalmr, 6 Nov 2016 | Read review
“The hotel is physically lovely and well kept. Rooms are clean an comfortable. Breakfasts are quite good. But be prepared to be in a remote location and to have unpleasant interactions with the hotel staff. This apparently starts at the general managment level.”
 of 5 bubbles Ross42523, 30 Oct 2016 | Read review
“Ask for a room with the sea view”
 of 5 bubbles VitaliyS, 30 Oct 2016 | Read review
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