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Grand Hotel Villa Igiea - MGallery by Sofitel

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#2 of 101 Hotels in Palermo
Certificate of Excellence
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1,269 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hotel Villa Igiea - MGallery by Sofitel
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Showing 622: English reviews
Vienna, Austria
Level Contributor
4 reviews
4 hotel reviews
Reviewed 21 June 2014

For our veteran car tour of Sicily we had chosen Villa Igiea for the first and last night. 2 vintage Bentleys, 2 Rolls Royce Silver Ghosts and one Bugatti received more than a friendly welcome from Manager Giovanni Manicini and his team. We found ourseves in thew former home of Vincenzo Florio - founder of the Targa Florio - and... More 

Helpful?
Thank Angelika E
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, We received your comments and we wish thank you for your kind words . It is very important for all of us to assure the best hospitality, service and comfort for our guests so when we receive such positive feedback, it is a confirmation that we are succeeding in our goals. Once again, thank you and we hope... More 

Chichester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014 via mobile

The hotel itself is absolutely stunning ... But you cannot get over the fact it's in a working dockyard . We go away in June every year and usually to 5 star hotels which are beautiful and friendly , however this is not the case here ... It is poorly managed and staff are rude with the exception of a... More 

Helpful?
1 Thank Jake_s603
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, We received your comments regarding your last stay at our Hotel and we want thank you for taking the time to write your impressions which are basic for us to be able to be able to improve and as exhortation to do our best. We are very sorry for the disappointment expressed about our staff and we apologize... More 

Level Contributor
194 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 19 June 2014

We travel around the world for pleasure about 3 months a year usually staying in 5 star hotels. Although the setting is beautiful the hotel is poorly managed. Restaurant service is extremely slow - we had to beg several times for the bill and when we got up to leave it finally arrived. Our laundry was to have been returned... More 

Helpful?
3 Thank Mercant700
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, we received your comments regarding your last stay at our Hotel and we want thank you for taking the time to write your impressions which are basic for us to be able to be able to improve and as exhortation to do our best. We would like to give you our most sincere apologies for the disappointment expressed... More 

New York City, New York
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 June 2014

I stayed here for the second time this year. I spent New Years at Villa Igiea in a spacious room facing the bay, loved the fine dinner in the restaurant but also the good dinner in the bar. It was a magic stay. Hotel is very charming and old fashioned as you do not find in the north of Europe... More 

Helpful?
1 Thank Walter K
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, We read your comments and we are very happy that you went recently back to our hotel to spend another pleasant stay. Nothing give us more pleasure than to hear that we left a good memory of your experience with us once again. Thank you very much for your kind words. We look forward to welcoming you to... More 

Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2014

This is a beautiful hotel in a wonderful setting. A very pleasant place to stay. There were a few issues, at check-in they initially couldn't find our reservation, they had confused my first and last names. The room they gave us was on the ground floor in the Yachting House, initally the safe,phone and air conditioning did not work, they... More 

Helpful?
1 Thank Wayne G
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, First of all we thank you for taking the time to write your review about your recent stay a t our Hotel. We are sorry for the inconvenience you have suffered during your stay caused by incorrect operation of the air conditioning. For this reason it is proper for us to explain you what were the causes of... More 

1 review
Reviewed 13 June 2014

I wouldn't recommend staying here due to snobby staff, bad air con and facilities like wi-fi it doesn't warrant the 5 star status. We've stayed in far superior 4 star hotels. And not acceptable for our honeymoon, bad effort.

Helpful?
Thank Christina201416
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, thank you for spending the time to write your review about your recent stay at our Hotel. The opinions of our guests are always very useful and important for us, both to be able to grow and as exhortation to do our best. Unfortunately we recently had problems with the air conditioning due to high external temperature. Our... More 

London, United Kingdom
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 13 June 2014

A classic grande dame of a hotel. Lovely gardens and pool area overlooking slightly unkempt marina and port in the distance. Top class fine dining on the terrace - although not quite Michelin star - , attentive and friendly service. Outstanding breakfast buffet. Good sized rooms decorated in a style respectful of the original villa. Some of the elegance is... More 

Helpful?
1 Thank y0ungs4
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, First of all we thank you very much for choosing the Grand Hotel Villa Igiea for your stay. We appreciate your comment and we thank you for taking the time to write your impressions which are basic for us to maintain the high quality of our service and , where necessary, to grow and improve continuously. We sincerely... More 

Calgary, Canada
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 June 2014

Early 19 century Villa where royalty stayed in there day, upgraded with all the amenities. Would reccomend highly. Super service, spacoius clean rooms, great location, staff is very helpful and willing to please. Super breakfest

Helpful?
Thank drjohnmd
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, We received your review and we would like thank you for taking the time to write your opinions about your last stay at The Grand Hotel Villa Igiea With great pleasure we hear that you enjoyed our services, the rooms, our location and the friendliness of our staff, which is always ready to take care of all our... More 

London, UK
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 10 June 2014

This is a very good hotel. Location is very beautiful, ten minutes in a cab outside the city centre, overlooking the bay of Palermo and one of Palermo's marinas, with its own gardens in the foreground. Yes, the cranes from the docks can be seen over to the far right, but this occupies a very small corner of the view... More 

Helpful?
Thank APRLondon_UK
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, First of all, thank you for writing your review on Tripadvisor and then for giving us the opportunity to know your opinions about your recent stay in our hotel. The comments of our guests are very important for all of us. We are very happy that you appreciated the hotel's location and we hope that you spent pleasant... More 

Bogota, Colombia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

The place, the atmosphere, the view, the rooms, the restaurant, the room service, the friendly staff all make the hotel a great choice. I would recommend this hotel to anyone going to Palermo and advice them to look no further.

Review collected in partnership with this hotel

Helpful?
Thank Daniel P
Carola_Caruso, Responsabile relazioni con la clientela at Grand Hotel Villa Igiea - MGallery by Sofitel, responded to this review

Dear Guest, We at the Grand Hotel Villa Igiea wish thank you for your kind words and for taking the time to write your review. It is a pleasure for all of us to hear that you appreciated our services, the rooms, our Donna Franca Florio restaurant with its big terrace overlooking the sea and the cordiality of our staff.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cuvee du Jour
Cuvee du Jour
Cuisines: Italian, Mediterranean, European, Seafood
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
A 5-STAR PALACE ON THE BEAUTIFUL COAST IN PALERMO The Grand Hotel Villa Igiea brings you a 5 star hotel experience in a sumptuous villa right on the Palermo coast, the historical capital of sun-soaked Sicily. The villa, restored by renowned Art Nouveau architect Ernesto Basile at the end of the 19th century for the Florio family, still has its original frescoes, decoration and furniture. We have added state-of-the art facilities and gastronomic restaurants for a sublime stay in Sicily. ... more   less 

Additional Information about Grand Hotel Villa Igiea - MGallery by Sofitel

Address: Salita Belmonte 43, 90142, Palermo, Sicily, Italy (Formerly Grand Hotel Villa Igiea)
Region: Italy > Sicily > Province of Palermo > Palermo
Price Range: $155 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Villa Igiea - MGallery by Sofitel 5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Hotel Palermo
Hilton Palermo
Palermo Hilton
Villa Igiea
Grand Hotel Villa Igiea - MGallery By Sofitel Palermo, Sicily
Hotel Style:
#1 Luxury Hotel in Palermo
#5 Business Hotel in Palermo
#9 Family Hotel in Palermo
#17 Romantic Hotel in Palermo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Villa Igiea - MGallery by Sofitel staff and other travellers.
9 questions
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Manchester, United Kingdom
3 months ago
Hemel Hempstead, United Kingdom
over a year ago

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Questions? Get answers from Grand Hotel Villa Igiea - MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms looking over the sea side !”
  • View from our room!
 of 5 bubbles bortonoverseas, 9 Nov 2016 | Read review
“Anywhere in the hotel is good.”
 of 5 bubbles 984mablec, 7 Nov 2016 | Read review
“any room facing the harbor has a great view”
 of 5 bubbles hapalmr, 6 Nov 2016 | Read review
“The hotel is physically lovely and well kept. Rooms are clean an comfortable. Breakfasts are quite good. But be prepared to be in a remote location and to have unpleasant interactions with the hotel staff. This apparently starts at the general managment level.”
 of 5 bubbles Ross42523, 30 Oct 2016 | Read review
“Ask for a room with the sea view”
 of 5 bubbles VitaliyS, 30 Oct 2016 | Read review
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