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Palace Hotel Helios

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9 Reviews from our TripAdvisor Community

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Tonawanda, NY
Reviewed 1 February 2008

We traveled with a group of 27 people throughout Sicily and found this hotel experience the worst. Out of 16 rooms, 5 needed to be changed because of plumbing problems. The other 10 rooms had minor faults but because of all the turmoil we stayed in them. Our group leaders went out and purchased drinking water for all of us...

Thank golfboat12
Reviewed 16 September 2006

We were desperate for a room as we had not booked one. When we arrived they gave us a good deal so i cant complain on the price. The room was large and well equipped. The hotel itself is in bad need of a facelift but to be honest we only slept in the hotel and ate in Ortiga.

Thank balkanhawk
Valladolid, Spain
Reviewed 27 July 2006

The hotel has a terribly bad location, it takes a quarter of an hour to get the center, but we had to wait for almost an hour for the public bus (which is just in front from reception) which took us tu Ortigya (the storic center of Syracusa). The last bus to go back to the hotel from the center...

2Thank helenbarcellona
Milan, Italy
Reviewed 26 April 2006

Don't be fooled, at best this is a 3 star hotel. It is generally clean and functional but could use a face lift as it's starting to show its age. Unfortunately we had a room facing the main street which made for an unpleasant sleep due to heavy traffic noise. In addition, the room, located on top of the restaurant,...

5Thank sp_gala
A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
25 helpful votes
Reviewed 23 August 2004

I stayed in this hotel september 2003 and feel as no one else has written a review i must. The staff were incredibly rude and unhelpful. We were overcharged on checking out despite having paid before coming luckily we had our paperwork. The hotel foyer and rooms were very grubby and the tv cable was all in italian! The breakfast...

14Thank A TripAdvisor Member

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  • Restaurant
  • Room Service
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Room Service
  • Breakfast included

Additional Information about Palace Hotel Helios

Address: Viale Scala Greca 201, 96100, Syracuse, Sicily, Italy
Region: Italy > Sicily > Province of Syracuse > Syracuse
Price Range: $90 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palace Hotel Helios 4*
Number of rooms: 136
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Also Known As:
Syracuse Best Western
Best Western Syracuse
Palace Hotel Helios Syracuse, Sicily, Italy
Hotel Style:
#33 Luxury Hotel in Syracuse

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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?