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I’ve traveled in Italy for over 20 years but this was the worst experience in terms of customer service I have ever had. The staff is stuck-up and treats you as a piece of dog crap. Especially the restaurant’s maitre d. Dino/Gino...che mammone!
3 Thank colleen l
Response from Giancarlo_Carniani, Direttore at Hotel Mulino di FirenzeResponded today
I think this review and my reply should not be here.
You are offending us in such a violent verbal words that nothing I would say would be sufficient.
Since I do not want to offend anyone I only say that hundred and...More
We spent one night here for our anniversary on September 26, and this hotel did not disappoint!
It is in a beautiful setting just on the outskirts just a quick shuttle from Florence.
The hotel staff was very friendly and accommodating at the front desk....More
3 Thank Tornado1968
Response from Giancarlo_Carniani, Direttore generale at Hotel Mulino di FirenzeResponded October 25, 2017
Thank You for Your very nice review, I am glad to know that You had a pleasant stay with us!
I look forward to the pleasure of welcoming You again here by the river,
Delighted with this hotel - room immaculate - service and staff wonderful. Lovely breakfast and excellent dinner. Shuttle bus driver great, however could do with a few later returns from Florence centre.
Would certainly recommend.
We stayed 2 nights here. It was a fantastic experience. We had a Riverview room with a view of the hills northeast of Florence.
My wife and I stayed at several hotels all over Europe and none of them looked like their photographs online, except...More
We stayed there for 6 nights. It is a nice hotel, clean rooms, good breakfast, great pool area, wonderful building. Your can park your car in an undergroung Garage at no additional costs. Shuttle bus is going 6 times a day in both directions and...More