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The Westin Excelsior Florence

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#23 of 422 Hotels in Florence
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The Westin Excelsior Florence
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1,462 Reviews from our TripAdvisor Community

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Showing 1,186: English reviews
Monterey, California
Reviewed 2 days ago NEW

We loved this hotel and plan to return- beautiful lobby, room with balcony, rooftop bar with great view, exceptional concierges and wonderful staff. We loved the location as it was an easy walk along charming streets to the Duomo, Academia and Uffizzi, as well as countless restaurants and cafes. Why not give it 5 stars? We had a bathroom door...

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Helpful?
Thank Deborah E
Louisville, Kentucky
Reviewed 4 days ago NEW

I am a SPG Platinum / Life Time Gold member, this is our second stay at Westin Excelsior, Florence, this time is even better than the last time when we visited 10 years ago. From the moment we walked into the hotel, we were welcome by several people, helping us with everything we need. Everything is to perfection...from the front...

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Helpful?
Thank csccase
Michigan
Reviewed 1 week ago

We spent three nights in this beautiful hotel. Service is friendly and efficient. The hotel is completely renovated with all the modern conveniences but retains its historical perspective. Rooms are spacious and the beds are very comfortable. The lobby and common areas could be an art museum, very beautiful. The hotel sits right on the Arno and is a ten...

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Helpful?
Thank Kristen B
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Kristen B, In six lines you have taken the perfect picture of our Hotel, and obviously I am telling this with all of our genuine pride! Thank you for your amazing and kind words. We are thrilled to hear that you had a great stay with us and we hope to have you back in the close future in...

Reviewed 1 week ago via mobile

Service was impeccable, room with balcony and river view, the beauty and culture of Florence at your fingertips, can't wait to return. Central location, surrounded by great shopping, architecture and restaurants. The hotel was the Palazzo of Bonaparte's sister and the decor and lobby are both very nice. Westin property so the bed and linens are perfect

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Helpful?
Thank Pakilolo
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Pakilolo, A big thank you for your wonderful comment! As you have gratefully pointed out, our Property has been the house of Carolina Bonaparte for a few years. I hope that she is not lingering around at this point :)!!! Scary things apart, we hope to have in back soon! Be well, Noemi Chiara Westin Experience Specialist

Reviewed 1 week ago via mobile

Was pretty easy to find from train station. Lobby staff were very courteous. Emanuelle and stefano helped us settle in very nicely. Rooms are very spacious and decor classic with some modern touches. Not too overboard. Great place to stay. 10 minutes from the heart of Florence though but I like its location beside the river

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Helpful?
Thank Nicholas M
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Thank you for your kind words, dear Nicholas M. Emanuele and Stefano are amazingly nice and helpful!!! Rest assured that I will forward this feedback to them with pride! We hope to welcome you and your loved one soon again! Be well, Noemi Chiara Westin Experience Specialist

Michigan
Reviewed 1 week ago

This was a special 10th anniversary trip for us, so we splurged on the The Westin Excelsior and were not disappointed. From check-in to check-out, we received excellent service from the staff here. The building is gorgeous. We felt like we were guests in someone's castle. The beds are VERY comfortable and the toiletries and robes are very nice. We...

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Helpful?
Thank Breena J
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Breena J, Sometimes we forget how important is to be nice each other. We always try not to forget it. Our aim is to make you feel loved and welcome. But this is a purpose easy to accomplish when we have such a kind guest like you! The lady at the check in is Caroline, she is very proactive...

NY
Reviewed 1 week ago

Coming to the Westin is like coming home. Having stayed at this property at least 6 times in the past few years each time it gets better. The staff is incredibly friendly and greeted us like family. We were given a corner room with 2 beautiful exposures. The rooms are all renovated and incredibly comfortable. The rooftop bar is incredible...

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Helpful?
Thank westendave
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear westendave, At least for 6 times we had amazing family reunion :)! Dear Westendave, thank you again a thousand time! We hope to see you back in the close future! Be well, Noemi Chiara Westin Experience Specialist

Highlands Ranch, CO
Reviewed 2 weeks ago

As a 100 night/year business traveler and a Platinum member of SPG, I am treated well at all SPG properties. My experience at the Excelsior in late August of this year proved my long held observation that European hospitality is vastly better than that found in the U.S. From the moment my wife, daughter and I checked in, we were...

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Helpful?
Thank traveljones
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear TravelJOnes, We are truly grateful for the kind words spent for the entire staff. When we learn that we have been able to make a guest fall in love with us, believe me when I say that it feels truly rewarding! Our team always does the best to provide a service with the highest quality. But most of all...

Edmond, Oklahoma
Reviewed 2 weeks ago via mobile

This hotel strikes the right balance of old world upscale beauty you expect in Florence and a friendly, approachable, helpful staff. The interior is exquisite of marble and carved wood. The rooms are spacious for Italy standards. I would only like to have more water pressure out of the rain shower head (rain shower heads aren't great anyway, and especially...

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Helpful?
Thank Brian B
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Brian B, Thank you for sharing this amazing feedback with us! We are glad that you have had a great experience here with us, especially thanks to the staff. I will personally extend your shout out to the concierge! Being a historical building we do our best to respect and maintain the atmosphere created over the centuries by those...

San Clemente, California
Reviewed 2 weeks ago

My Hubby and I recently stayed 4 nights at the Westin Excelsior. We were so pleased with our corner room. It was luxurious and special. The bed was so comfortable! We were so happy to return to our room after a long day of walking and sightseeing. The staff was amazing! The roof top bar is wonderful for the view...

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Helpful?
Thank Robin L
Noemi C, Responsabile relazioni con la clientela at The Westin Excelsior Florence, responded to this review

Dear Robin L, Thank you for your wonderful review! It is a real pleasure to learn that you have enjoyed your accommodation, our signature Heavenly Bed and the amazing view of the Arno River! As you greatly pointed out, with a little supplement, you can easily grant an upgrade and enjoying the amazing view! Exceeding our guests’ expectations is what...

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Excelsior Florence

Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $421 - $904 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#20 Luxury Hotel in Florence
#30 Business Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Excelsior Florence staff and other travellers.
21 questions
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Questions? Get answers from The Westin Excelsior Florence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the room with the river view you will love it”
 of 5 bubbles csccase, 2 Dec 2016 | Read review
“A view of the Arno river is always nice”
 of 5 bubbles 394kristenb, 25 Nov 2016 | Read review
“try to face the river or the square.”
 of 5 bubbles westendave, 23 Nov 2016 | Read review
“Pay extra for a corner room! However, I can't imagine any bad room in this wonderful Hotel!”
 of 5 bubbles 813robinl, 17 Nov 2016 | Read review
“We chose the room overlooking the river, it has a neat Romeo and Juliet balcony, just wonderful”
 of 5 bubbles mteixeiraca, 15 Nov 2016 | Read review
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