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The Westin Excelsior Florence

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Traveller (1070)
Room & Suite (884)
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Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“arno river”(193 reviews)
“heavenly bed”(36 reviews)
“rooftop bar”(108 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Offers from The Westin Excelsior Florence
Special Deal: Breakfast on us!
Offers from The Westin Excelsior Florence
Special Deal: Breakfast on us!
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Rooms
Jul. 2Jul. 3
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,732)
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All reviewsarno riverheavenly bedrooftop barpiazza ognissantistarwood pointsbeautiful hotelconcierge staffst regisupgraded roomtop flooran upgradeluxury hotelold world charmrental carsmall balconytrain stationour honeymoon
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571 - 575 of 1,398 reviews
Reviewed May 7, 2015 via mobile

We stayed at the Westin for 3 nights in early May, 2015. We had asked to be upgraded to a water view room in advance if available which the front desk staff was kindly able to accommodate. They also had champagne waiting for us on...More

Thank gingins82
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded May 12, 2015

Dear gingins82, thank you for the time you spent for this great review. We love our job and we love when we succeed on it. We hope to see you soon back here at The Westin Excelsior. Warm regards, Massimo Bernardi Front Office Manager

Reviewed May 5, 2015

This was my second stay at this hotel. It is so very elegant, yet welcoming. That is a difficult mix to execute, as I have witnessed at several other hotels I have stayed at. I had been looking forward to my stay, since it was...More

2  Thank Javalina_Jane
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded May 12, 2015

Dear Javalina_Jane, what to say...a comment like yours is the best reward for me and it will a great pleasure to share with all my coleagues. I was impressed beacuse you envolved all the departments and all with good impressions. Here at The Westin we...More

Reviewed May 5, 2015

We stayed for 1 night at the end of our 10 day Italian trip, after spending time on the Amalfi Coast and in the Tuscan countryside. We had a short stay because we had a flight home at the crack of dawn, but we truly...More

3  Thank Michael S
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded May 12, 2015

Dear Michael S, thank you very much for your review. We like to hear that you loved our property and our city. And you are totally right about our Sesto Bar...there is not a better place in town to enjoy the sunset! Hope next time...More

Reviewed May 3, 2015

I've stayed here many times. A few years ago this hotel was quite tired but now it's back and the location is superb. Our room was not in the old section but was superb. All the amenities and fantastic bed. On the rooftop is a...More

3  Thank James W
Response from Massimo B, Responsabile reception at The Westin Excelsior FlorenceResponded May 4, 2015

Dear Equity007, thank you for the very nice nickname "Grand Dame", that is exactly the experience we want to give to all our guests, giving them the dream of an old splendour with modern amenities. Your review is a great reward for us. Thank you...More

Reviewed April 30, 2015

This has got to be the best Westin we've ever stayed at. Terrific, friendly, helpful staff. Always thinking about what would make the guest the happiest. We were given a choice of a very large room with a canopy bed or a smaller room with...More

2  Thank Bee001
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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Details
Price range
US$401 - US$1,689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#25 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$401 - US$1,689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Family Hotel in Florence
#19 Romantic Hotel in Florence
#25 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1070)
Room & Suite (884)
Dining (152)
Business Centre & Event Rooms (14)
Amenities (9)
Family and Play Areas (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
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TamarKhrikadze
January 6, 2018|
AnswerShow all 4 answers
Response from Noemi C | Property representative |
Dear TamarKhri, Can you send us your e-mail so we can contact you directly? Be well, Noemi Chiara
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yensb2017
December 20, 2017|
Answer
Response from VB_General_Manager | Property representative |
Dear yensb2017, Thank you for having contated us! We am delighted to confirm you our SESTO On Arno is opened to the public. We look forward to welcoming you to our splendid Location! With our best regards, The hotel... More
0
Votes
Google Translation
kathleentitus
October 2, 2017|
AnswerShow all 2 answers
Response from BettendorfTraveler | Reviewed this property |
Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More
2
Votes
Room Tips
"Upgrade to a room with river view and terrace"
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"A room with a view of the Arno is perfect"
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"Request a room with a view of the river"
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"River views are really nice"
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