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The Westin Excelsior Florence

1,682 reviews
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Traveller (1040)
Room & Suite (847)
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Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“arno river”(188 reviews)
“heavenly bed”(36 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,682)Write a Review
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996
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Show reviews that mention
All reviewsarno riverheavenly bedpiazza ognissantistarwood pointsbeautiful hotelconcierge staffrooftop barroof top restaurantst regisa river view roomupgraded roomtop floorold worldan upgradeluxury hotelrental carsmall balcony
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601 - 605 of 1,355 reviews
Reviewed 13 October 2014

The hotel is, of course, stunning with a location that can't be compared, but the staff is so rude! This hotel is expensive especially since we opted for a suite, my daughter and I expected friendly service, which we did not receive. Apart from that...More

2  Thank Sarah C
Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 17 October 2014

Dear Sarah C, Thank you so much for your feedback. It's people like yourself who helps us make the difference. We are indeed very proud of the stunning location and the outstanding reputation of our Chefs. Thank you so much for highlighting this. We are...More

Reviewed 9 October 2014 via mobile

This Westin is a little piece of luxury heaven. Everything about this hotel oozes elegance and old world charm. I can't say enough good things about my four days at this Westin. Our room was beautifully decorated with an amazing view of the water. We...More

Thank Candy H
Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 15 October 2014

Dear Candy H, Thank you very much for your amazing review! It is wonderful to read that you entirely enjoyed your stay with us and that your expectations have been met. Thank you for your recognition and for recommending the Westin Excelsior in Florence! We...More

Reviewed 7 October 2014

After a day in Florence we were about to head out to our villa just outside town and decided to pop in here for a drink. What a fantastic experience. We had a cocktail while overlooking the river and hillsides. Great service and wonderful view...More

Thank Anngie22
Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 15 October 2014

Dear Anngie22, Thank you for taking the time to review the Westin Excelsior! Our main goal is to meet – and exceed – our guests’ expectation and we are so pleased we have accomplished it with you. Thank you very much for recommending our property...More

Reviewed 7 October 2014

We did not stay at the hotel but called in for drinks on the roof terrace. Despite us being non resident's and fairly casually dressed, the staff could not have been more welcoming. Sipping the cocktails whilst enjoying the views over Florence at night, capped...More

Thank toby187
Reviewed 1 October 2014

I spent a night here with my wife in September 2014. We were upgraded to a room on the top floor with a massive outdoor patio and views overlooking the city of Florence. We were very pleased with the room, and were greeted with a...More

Thank JamGolf3
Response from VB_General_Manager, General Manager at The Westin Excelsior FlorenceResponded 6 October 2014

Dear JamGolf3, Thank you for your positive review! We are glad that you enjoyed our wonderful Rooftop Bar and Restaurant and it is wonderful to know that you appreciated our attentive and professional service. We do all our utmost in order to offer high quality...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Details
Price range
US$377 - US$934 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#22 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$377 - US$934 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#22 Luxury Hotel in Florence
#30 Business Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1040)
Room & Suite (847)
Dining (157)
Business Centre & Event Rooms (19)
Amenities (9)
Family and Play Areas (1)
Nearby
Santa Maria Novella
Santa Maria Novella train station welcomes the
majority of the people arriving in Florence, which
might explain the hectic pace. Commuters and tourists
come across the constant hustle and bustle of the
station before exiting, taking a few steps and
stopping amazed in Piazza di Santa Maria Novella. It
is impossible not to admire the the square, housing
one of the most charming basilicas in Florence. The
...More
Questions & Answers
Ask a question
TamarKhrikadze
6 January 2018|
AnswerShow all 4 answers
Response from Noemi C | Property representative |
Dear TamarKhri, Can you send us your e-mail so we can contact you directly? Be well, Noemi Chiara
0
Votes
Google Translation
yensb2017
20 December 2017|
Answer
Response from VB_General_Manager | Property representative |
Dear yensb2017, Thank you for having contated us! We am delighted to confirm you our SESTO On Arno is opened to the public. We look forward to welcoming you to our splendid Location! With our best regards, The hotel... More
0
Votes
Google Translation
kathleentitus
2 October 2017|
AnswerShow all 2 answers
Response from BettendorfTraveler | Reviewed this property |
Hello - unfortunately, I have stayed only at the Westin, but not the St. Regis. As you are probably aware, they are on the same piazza. I doubt that you could go wrong with either one, but it is difficult to imagine a... More
2
Votes
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Room Tips
"Many rooms offer stunning views of the River Arno and the Tuscan hills."
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"rooms with balcony"
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"Rooms with a view of Arno are nice, but there is a little noise in night"
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"Arno view rooms also had large bathrooms"
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