Argued with Rino the night manager about AC not working. He was rude and not helpful. He did not believe me about the AC not working and refused to feel the difference in our room and our friends room. If I am paying for the...More
271 - 275 of 1,028 reviews
We had a very nice stay at Hotel Rapallo. Just a bit removed from the main centres of Florence, but we actually enjoyed that. About 10 minute walk to the main action, but it was nice to be in a quieter area. The rooms were...More
many thanks for your comments words Lorenzo
The greeting and continued service we received at Rapallo were second to none - we felt incredibly welcome and looked after. The room was lovely, and came with a huge balcony which was a surprise to us! Lovely clean, modern bathroom. Lots of nice touches...More
we are pleased to read your appreciation for the service you received Lorenzo
This hotel is delightful. The breakfast was delicious. The night manager, coming to work at 9 PM, Mr. Rino was so helpful with making our train reservations. His customer service skills are remarkable. He was patient and kind. I recommend this hotel.
Dear Madam, we would like to thank you for staying in our hotel and for the nice words about our services and our staff Best regards Lorenzo
The hotel was a good value for the money in Florence. The room was spacious, not too loud and with good air conditioning. It was very clean. It was a little away from the areas of tourist interest but not too far if you like...More
Dear Leslie, thank you for staying in our hotel Best regards Lorenzo
"We had room 404, a twin room with a balcony area and good space. I think this room can link into another room..."