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Hilton Florence Metropole

2,090 reviews
#151 of 411 Hotels in Florence
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Traveller (691)
Room & Suite (255)
Dining (57)
Overview
  • Excellent27%
  • Very good45%
  • Average19%
  • Poor6%
  • Terrible3%
Travellers talk about
“shuttle bus”(112 reviews)
“shuttle service”(63 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Indoor pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
4.0 Star Hotel
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Offers from Hilton Florence Metropole
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Rooms
Feb 5Feb 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,090)Write a Review
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291
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52
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All reviewsthe executive loungeshuttle busshuttle servicediamond memberironing roomnice hotelcity viewminute driveclose to the airportcorner roomthe hotel offerstop floorrooms are modernrental cartown centresanta maria novella train stationhappy hour
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1 - 5 of 1,026 reviews
Reviewed 2 days ago via mobile

This hotel is a good 10 minutes out of Florence, with little around in way of food and beverage. We were very disappointed with service and the food offerings over New Year. I would look at other alternatives in Florence.

Thank HappyHotels
Hotel's Favourite
Reviewed 15 November 2017

I loved staying at this Hilton. It’s not near anything but they do have a shuttle that takes you to the train station. They have free self parking in the hotel as well as very professional staff. My only complain and it’s just a personal...More

Review collected in partnership with Hilton Hotels & Resorts
2  Thank Jen N
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 19 November 2017

Dear Jen N, It is a pleasure to read your comment you shared with all Tripadvisor users. Thank you for your positive comments and suggestions. We apologize for any inconvenience you have encountered. We will investigate in order to avoid any lack of service in...More

Reviewed 2 days ago via mobile

First time I try Hilton Hotel. I have never been attracted by but I decided to try for a weekend in Florence. Not disappointed, of course, but not excited from my staying. Pro: free bus to city center, room is enough big, good restaurant, soundproofed...More

1  Thank luvvson
Reviewed 2 weeks ago

The hotel needs renovation and management should take care of maintenance. The shower in the room was not working, they changed the room but the shower was not working again! I expected more when I chosen a hotel like Hilton which eventually did not meet...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Michael M
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 1 week ago

Dear Michael M, Thank you for staying at the Hilton Florence Metropole. It is with the deep regret that I read your comments I appreciate the time you have taken to express your sentiments. Please accept our apologies for the inconveniences. I have shared your...More

Reviewed 2 weeks ago

The hotel room is spacious, much more comfortable than others in Italy. The location is far from Florence, but there is a shuttle bus provided, running about every hour. Breakfast buffet has a lot of varieties.More

Review collected in partnership with Hilton Hotels & Resorts
Thank Tahiti86
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 1 week ago

Dear Tahiti86, Thank you for your kind comment on Tripadvisor. I am pleased to read that you enjoyed your stay. Guest’s positive feedback is the aim of our job! I am looking forward to welcome you back to the Hilton Florence Metropole. Best Regards Alice...More

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Indoor pool
Details
Price range
US$84 - US$300 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Florence
#91 Family Hotel in Florence
#92 Luxury Hotel in Florence
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$84 - US$300 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Florence
#91 Family Hotel in Florence
#92 Luxury Hotel in Florence
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (691)
Room & Suite (255)
Dining (57)
Pool & Beach (6)
Hotel & Grounds (435)
Bathroom (78)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
caityhinton
23 October 2017|
AnswerShow all 3 answers
Response from Rozalka2 | Reviewed this property |
Depends on the room size but rooms are spacious
0
Votes
Eunice C
27 July 2017|
AnswerShow all 2 answers
Response from Kevin M | Reviewed this property |
The hotel is outside the zone, so you don't need one to stay here, but beware that you will need one for many parts of Florence even if you are attempting to drive through it to reach another destination
0
Votes
liketostaynice
19 November 2016|
AnswerShow all 2 answers
Response from liketostaynice |
Hi! Thanks for your message. I just posted my review of the Florence Metropole on their survey. They saved us from a very cold and awful time at a castle in Tuscany! We were quite happily accommodated there for five days.
1
Vote
Room Tips
"Be a diamond."
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"10th floor offers great views"
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"Request city views.The view of the sports ground can be a little boring."
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"Ask for low level so yo can walk down stairs, as the elevators were very slow and small."
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