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All reviewsthe executive loungeshuttle busshuttle servicediamond memberironing roomnice hotelcity viewminute driveclose to the airportcorner roomthe hotel offerstop floorrooms are modernrental cartown centresanta maria novella train stationhappy hour
Excellent hotel. Clean, modern, staff were top notch. upgraded to suite as diamond member which was a perk, staff went out of their way for our family to be welcomed and comfortable. Would absolutely stay here again.
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This was our first time to Florence and having a car it was so incredibly easy to drive and park our car for the duration of our stay. We did not wish to drive in the city. The shuttle bus is very convienient and an...More
1 Thank Little k
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 27 December 2017
Dear Little k,
Thank you for taking the time to leave us your excellent review about your stay at our hotel. We are so pleased that your expectations were met and we look forward to welcoming you back in the future.
Arriving by car I found it practical that it is in the outskirt of the city with parking place. To reach the city center a reasonably priced shuttle bus runs every 1,5-2 hours. However there is basically nothing in the close area. Breakfast is expensive....More
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 6 days ago
We are happy to hear that your stay at our hotel was satisfactory.
We are looking forward to welcoming you again not only at Hilton Florence Metropole but also at any of our other Hilton hotels.
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The hotel is very tired and very bland. we stayed in an executive room, which was one of the smallest rooms I've stayed in. there is no artwork or anything on the walls the room and bathroom are just plain magnolia. The furnishings are frayed,...More
1 Thank Karenwade
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 2 weeks ago
Thank you for staying at the Hilton Florence Metropole.
It is with the deep regret that I read your comments I appreciate the time you have taken to express your sentiments.
Please accept our apologies for the inconveniences. I have shared your comments...More
We stayed only for one night at the Hilton Metropole in Florence as we were heading for north Italy and we used the hotel as a stop over.
The personnel was utmost friendly and we enjoyed the swimming pool with water jets in the basement...More
Response from Hilton F, Public Relations Manager at Hilton Florence MetropoleResponded 7 February 2018
It is a pleasure to read your comment you shared with all Tripadvisor users.
Thank you for your positive comments and suggestions.
We apologize for any inconvenience you have encountered. concerning AC. We will investigate in order to avoid any lack of service...More
The hotel is outside the zone, so you don't need one to stay here, but beware that you will need one for many parts of Florence even if you are attempting to drive through it to reach another destination
Hi! Thanks for your message. I just posted my review of the Florence Metropole on their survey. They saved us from a very cold and awful time at a castle in Tuscany! We were quite happily accommodated there for five days.