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Hotel Hermes

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262 Reviews from our TripAdvisor Community

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Showing 139: English reviews
1 review
Reviewed 7 August 2016 via mobile

This hotel is not flexible. I booked the room through a travel website, wanted to reschedule my stay for the next day, willing to pay the difference, the travel agency contacted them, but they rejected our request. I also email the hotel a couple of times but they never contacted me. On other words I lost time and money.

Thank Isis R
hotelhermes, Proprietario at Hotel Hermes, responded to this review

Dear guest, on the review we do not know absolutely what it is ! Meanwhile qualifies with a reservation number after which we will give you an answer about his case . However most likely your reservation is non-refundable taken with an offer. Then the restrictions were transparent from the beginning . As a reminder for the next time to... More 

Colombo, Sri Lanka
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 June 2016

We were really disappointed with this hotel. First although they said that the hotel was on the first floor and no lifts, in reality we had to climb three floors to arrive at the reception. Being middle-aged travellers with heavy luggage it was not easy to lug our bags up all those steps and there was no one to help... More 

1 Thank RuwanthiG
A TripAdvisor Member
Reviewed 13 June 2016 via mobile

The hotel is just next to the main station of florence which is Santa maria Nouvella, and every where we wanted to go was only 10 minutes walk, the hotel itself was ok , Nothing bad Nothing special , we stayed 2 nights and the cleaning lady forgot to clean our room but as soon as we mentioned it ,... More 

Thank A TripAdvisor Member
Reykjavik, Iceland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 April 2016

I arrived at Hotel Hermes in the evening, had a reservation done through booking. The girl in reception was extremely nice, not only regarding all that it has to be with the hotel itself but a great tourist informant. She gave me a map and basically a fast lesson about Florence while she marked all the important places to see... More 

1 Thank Elena M
Holon, Israel
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 April 2015 via mobile

Me and my wife visit italy to celebrate our Honeymoon. We made a resevation at hotel hermes main site (a big mistake) after choosing English language, And after we saw details about the hotel that have double bed and private bathroom we decided to order. We get a confirmation in English. One day before we arrive to florence, Italian guy... More 

4 Thank Oren H
hotelhermes, Direttore at Hotel Hermes, responded to this review
Google Translation

Salve, come da lei specificato nella sua recensione, la sua cancellazione è stata effettuata il giorno prima dell'arrivo e questo... More 

Level Contributor
52 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 March 2015

Stayed here in February for one night. Location was great, just across road from the train station and about 5-10mins walk from the main sightseeing spots! Rooms were good, shower was cold but I did not mind this as it woke me up in the morning!!! Staff were nice, very friendly!

1 Thank PAUL7331
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 February 2015

recently stayed 2 nights at the hermes and to be honest for what we paid it was perfect. Location is right by railway station although I could not hear any noise. It is a basic hotel which is reflected in the price. breakfast is simple and the chap on reception was very very helpful. If you are after luxury then... More 

1 Thank MrDMF
London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 February 2015

Very close to Santa Maria Novella station and to the center of Firenze. The team received us well, with city maps and all the information we request, all very friendly. The room was spacious and was well cleaned. The bathroom was not so small, but had no windows and had a very bad smell of mold. The shower curtain was... More 

Thank nailams
Melbourne, Australia
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 January 2015

Good location right near main station, within walking distance to city centre. Breakfast was good, and room was adequate. However, wifi service was ridiculous and barely worked, and we had to use a bathroom on the other side of the building which featured a shower over the toilet. The shower left the bathroom covered in water and dangerously slippery.

Thank Reanna C
Level Contributor
337 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 5 January 2015

Hotel Hermes is a clean and well-run utilitarian hotel nearly directly across from the Firenze SMN train station. Tram stop is a few steps away. Bathroom was shared. Sink in room. The breakfast was basic but quite good. Excellent value.

Thank Electroburger

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Staying in Santa Maria Novella

Neighbourhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
Explore this neighbourhood


  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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  • Bar/Lounge
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Official Description (provided by the hotel)
Small 2 star (7rrooms with private bathroom and 7 which share 3 bathrooms) no frills family run hotel 50 mts. from the main SMN train station and within walking distance of all monuments, museums and historical sites. In Italian, English, French and Spanish we give our guests all the information required to make the best out of their visit to Florence and surrounding Tuscan cities. Cleanliness and cordiality are our priorities. ... more   less 

Additional Information about Hotel Hermes

Address: Via Luigi Alamanni 11, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Price Range: $60 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Hermes 2*
Number of rooms: 14
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Also Known As:
Hermes Hotel Florence
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Hermes staff and other travellers.
2 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms on the same floor as the reception to avoid climbing many stairs as there are three flights of steps to the reception itself.”
 of 5 bubbles RuwanthiG, 16 Jun 2016 | Read review
“Check the bathroom.”
 of 5 bubbles nailams, 11 Feb 2015 | Read review
“Try to avoid a room in the front as there may be street noise. Having said that, the night was quiet enough and I slept well.”
 of 5 bubbles Electroburger, 5 Jan 2015 | Read review
“perhaps not numbers 1 and 2 - face noisy main street”
 of 5 bubbles OskarB_11, 12 May 2013 | Read review
“Every room is great! You really can't go wrong!”
 of 5 bubbles KZ222, 12 Mar 2013 | Read review
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