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Grand Hotel Palazzo - MGallery by Sofitel

CancelonUS$161*
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Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$287*
US$161*
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US$192*
US$192*
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Grand Hotel Palazzo  – MGallery by Sofitel
Grand Hotel Palazzo  – MGallery by Sofitel
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191 Reviews from our TripAdvisor Community

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Showing 40: English reviews
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Bournemouth, United Kingdom
Reviewed yesterday NEWvia mobile

Stunning hotel in a nice location. Only downside is pool being closed until 1st June for maintenance. Green slime and missing tiles :( had we have known this we wouldn't have booked this hotel! A little upset that this wasn't made clear by fleetway travel who we booked through.

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1Thank Alibabes2013
San Francisco, California
Reviewed 2 days ago NEW

Stayed here twice before taking the early morning ferry to Sardinia. Very comfortable. Great roof top bar, restaurant and pool. Sunset view. As for the city of Livorno itself, don't waste your time unless you are getting on or off a boat.

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Thank Ed O
Wolverhampton, England
Reviewed 4 days ago NEW

A lovely old hotel with helpful staff and wonderful views from the seaward facing rooms. Buses run past the door, and it is easy to get into the city or to the railway station. Livorno is a very busy port - ships are moving in and out all day. The dining room is on the top floor and has a...

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Helpful?
1Thank chuffer_8
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, Thanks for the review and for choosing our facility. I hope that you will come back to visit us and I'm glad that your feedback was positive. For the gulls we are providing, it is not easy to avoid getting closer. Kindly regards,

Brentwood, Essex
Reviewed 4 days ago NEW

The Grand Palazzo is full of character and provides lovely seaviews, but it is difficult to relax and enjoy the surroundings when it is impossible to get a good night's sleep because your bedroom is like a sauna. The problem was that despite the 30 degree heat outside, the hotel management would not switch on the aircon until June 1st...

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Helpful?
1Thank Cestrian56
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, Thank you for the review and I'm sorry, as mentioned in the hotel, for air conditioning. As I told here, in the hotel there is a heating system that can not predict cooling at the same time. As the hot air came suddenly, and a few days before it was cold, the property needed to spend a week...

Leverkusen, Germany
Reviewed 1 week ago

This is a great old school hotel directly at the ocean, near the harbor, where the big cruise ships are landing. Offers roof-top bar and restaurant with good breakfast selection. Great check in staff (Giuseppe). Would go there again!

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Helpful?
2Thank TomRatingen
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, Thanks for your review and for the time that you have spent I'm glad you enjoyed the hotel and we look forward to it with great pleasure. Come back soon, we are waiting!

Reviewed 1 week ago via mobile

Give me a break they won't turn on the AC until May 20th regardless of the outside temp. Weather forecasters aren't that good! Rooms facing the sea on an 80 degree day are blazing hot - guessing it was at least 90 degrees in the room. Told to open the windows to cool the room down okay I'll give it...

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1Thank Gary T
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, Thanks for the review and for your time. I'm sorry that your feedback is not positive but the system before going from hot air to cold air needs a few days off. Here in Livorno the summer has not coming yet, for example today it is ventilated and cold, I'm sorry that during your stay the temperature has...

Sheffield, United Kingdom
Reviewed 1 week ago

We picked this hotel for our stay as a base as we wanted to spend a day in Florence and it's easy to get the train from Livorno. What a treat. You could see and feel the luxury and see the classic features on entering the lobby. The reception staff were friendly and very informative. Our room was on the...

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Helpful?
1Thank mariesteve2016
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, Thanks for your review. I'm delighted that your feedback has been positive and I am sure that the next time you return it will be perfect. We are waiting for you. See you soon,

Reviewed 1 week ago via mobile

The manager Guiseppe was very helpful , my wife and I enjoyed our stay and couldn't find any faults , defiantly worth the visit. We had a sea view room looking out onto the harbour , boasting flawless views left to right

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Helpful?
Thank Robert C
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, Thanks for your review and also for your time. I'm glad you enjoyed it here with us and I hope you will come back to visit us. The Front Office Manager Joseph is very welcoming and the smile is her business card. Go back to see us, we'll wait for you. Kindly regards,

Barnsley, United Kingdom
Reviewed 1 week ago

Before we left we checked out trip advisor and it showed some mixed reviews I tried to book a sea view room as it was our wedding anniversary but was told that there was none available, our agent made a comment when booking and we were told to ask when checking in. We did and we're upgraded to the top...

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2Thank Tonycasa
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Tony, Thank you for your time and for being here with us. I'm happy to read your words, many people often write tripadvisor comments that do not reflect reality, and for us who work with love and passion does not fill our souls with joy. You have learned our essence and appreciate our welcome and the service rendered. We'll...

Reviewed 2 weeks ago

We stayed at this 5-star hotel for 3 nights in May 2017 and this was a wonderful experience for us. The room we had was at sea front and was of quite big size, very stylishly decorated with high ceiling, king-sized bed, wooden floor (not the carpet!) and beautiful furniture. The bed was very comfortable that we slept so well....

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Helpful?
1Thank Bing W
Mariapia D, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this review

Dear Guest, I have read your review and I am very happy that you have been here with us during your stay. Me and my staff will be happy if you decide to come back to us.. We will transform your stay in a pleasant time and a beautiful memory.. Kindly regards!

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Food & drink at the hotel
Mascagni Livorno
Mascagni Livorno
Cuisines: Italian, Mediterranean, Seafood, Soups
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Il Grand Hotel Palazzo is an exquisite five-star hotel with breathtaking views of the Ligurian Sea, exuding the luxurious charm of over one hundred years of glorious history. ... more   less 

Additional Information about Grand Hotel Palazzo – MGallery by Sofitel

Address: Viale Italia 195 | Terrazza Mascagni, 57127, Livorno, Italy (Formerly NH Livorno Grand Hotel Palazzo)
Region: Italy > Tuscany > Province of Livorno > Livorno
Price Range: $164 - $555 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Palazzo – MGallery by Sofitel 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Grand Hotel Livorno
Hotel Style:
#1 Green Hotel in Livorno
#1 Romantic Hotel in Livorno
#2 Business Hotel in Livorno
#2 Luxury Hotel in Livorno
#2 Family Hotel in Livorno
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Palazzo – MGallery by Sofitel staff and other travellers.
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Questions? Get answers from Grand Hotel Palazzo – MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front rooms have a lovely view, especially the sunsets, the rear rooms are quieter”
chuffer_8, 20 May 2017 | Read review
“Avoid staying in warm weather before June 1st if you value a good nights sleep”
Cestrian56, 20 May 2017 | Read review
“Room 237 fabulous view”
mariesteve2016, 17 May 2017 | Read review
“Sea view is recommended”
Tonycasa, 12 May 2017 | Read review
“relaxing, sea view, romantic, good service”
930bingw, 9 May 2017 | Read review
5 of 5
Cancelon
US$161* /night
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Hotels.comUS$192
Expedia.comUS$192
AMOMAUS$287
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Prices are for 1 room, 2 adults
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