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Pullman Basel Europe Hotel

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#7 of 51 Hotels in Basel
Certificate of Excellence
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Pullman Basel Europe Hotel
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656 Reviews from our TripAdvisor Community

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Showing 322: English reviews
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Lausanne, Switzerland
Reviewed 6 days ago NEW

Very clean and open to questions about meeting points, addresses, restaurants. Breakfast very fresh and rich. Service people available for extra requests and spontaneous help. Space quite to be in confidence with people you will invite for discussions. Bar available

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Helpful?
Thank bemagnenat
H5921, Leiter Gästebetreuung at Pullman Basel Europe Hotel, responded to this review

Dear bemagnenat Thank you very much for your stay as well as for you five star rating! It is a great pleasure that you enjoyed the time with us especially our professional service attitude. The entire team of the Pullman Basel Europe is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager &...

London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 19 December 2016 via mobile

Firstly..... From the airport. Unless you can afford the extortionate cost.... Dont bother taking a cab!!! It cost us (4 people) £55 one way for a 10-15min cab ride!!! From the airport - Take the number 50 bus to Basel SBB then take the number 2 tram to Messeplatz (20/30 minute max journey time) 2 min walk to hotel -...

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Helpful?
Thank AL-Palmtrees
About Hotel's Favourite Review
H5921, Leiter Gästebetreuung at Pullman Basel Europe Hotel, responded to this review

Dear AL-Palmtrees Thank you very much for choosing the Pullman Basel Europe and for your 5 star rating! It is a great pleasure that you enjoyed staying with us. The entire team wishes you a wonderful christmas time and is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team

A TripAdvisor Member
Level Contributor
5 reviews
4 hotel reviews
14 helpful votes
Reviewed 1 week ago via mobile

Good location, nice rooms of decent size, and all new accommodation. But it can be noisy if you have a room to the street where the trams run every 3 minutes. The food is good, and the staff is very nice. Location is great. Only 15-20 min walk to old city center or 5 min on the tram.

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Helpful?
Thank A TripAdvisor Member
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Guest, thank you very much for choosing the Pullman Basel Europe and for your review. It is a great pleasure that you enjoyed your decent size and modern room as well as our good food and our nice staff. For your next stay I do recommend to book an elegant deluxe room; our deluxe rooms are always facing the...

London, United Kingdom
Reviewed 2 weeks ago

A lovely hotel, lovely staff and wonderful room on the top floor. Jump on the tram from Basel SBB to the Messeplatz and it's a very short walk, no need to pay Swiss taxi prices. Superbly clean and definitely a hotel to be recommended.

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Helpful?
Thank KittyChumley
H5921, Front Office / Reception at Pullman Basel Europe Hotel, responded to this review

Hello KittyChumley, Wow .. thanks for this fantastic review. Thank you for staying with us and your great feedback, which I will gladly share with the entire team. We hope to welcome you again soon. Kind regards Patricia Randazzo Front Office / Reception

Wetzlar, Germany
Reviewed 2 weeks ago

One of the best hotels in the past - and I travel much. Excellent Service, a bit reluctant, their Service is always present, but you don't recognize it. Staff stays in the background, watching their guests and snip, they read the wish from your lips. Hotel has a bit a Nordic style, modern Building and a secure garage with pretty...

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Helpful?
Thank Otterwechsel
H5921, Front Office / Reception at Pullman Basel Europe Hotel, responded to this review

Hello Otterwechsel, wow.. what a feedback. Thanks a lot for that. We are pleased that we can convince you from our service and would be pleased to welcome you soon. Many thanks again and kind regards. Patricia Randazzo Front Office / Reception

Ankara, Turkey
Reviewed 3 weeks ago

Great staff. Location was wanderful. Close to everything. Large room with comfortable bed. Gym was excellent. There is nothing to criticize.I recommend very strongly. I will definetly stay there in my next trip to Basel.

Review collected in partnership with Pullmanhotels.com
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Helpful?
Thank Can A
H5921, Leiter Gästebetreuung at Pullman Basel Europe Hotel, responded to this review

Dear Can A Thank you very much for choosing the Pullman Basel Europe and for your 5 star rating! It is a great pleasure that you had such a great time with us. Especially that you do mention our great staff makes me proud. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius...

washington dc
Reviewed 3 weeks ago

I just realized this hotel was used to be Mercure hotel. Now it's in a new brand, Pullman, which comes with higher price tag. Overall no big complaint. Room is a good size, bed is comfortable and the hotel is not too big which helps to stay rather quite. Pros: Good location. Just a few steps from the tram stop,...

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Helpful?
Thank bubbleDC
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear bubbleDC Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you...

London,England
Reviewed 3 weeks ago

My second stay here and still very impressed with this hotel. Staff helpful and pleasant, beds comfortable, all you need in the room, wide range of choices for breakfast and convenient location with tram stops outside the door. Situated on a quiet street the rooms are well insulated from exterior noise.

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Helpful?
Thank Cheasy
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Cheasy Thank you very much for your second stay as well as for your 5 star rating! It is a great pleasure that you had such a pleasant time with us. The entire team of the Pullman Basel Europe is looking forward to welcome you 3rd time. Kind Regards Mark Valerius / Front Office Manager & Team

London, United Kingdom
Reviewed 5 weeks ago

Had a lovely welcome on arrival by the reception staff. Stayed here for one night for a work meeting, but it would be equally good for a city break. The standard room I was in was airy, light and clean with a nice bathroom. I like the fact that you can open the bedroom window rather than rely on air...

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Helpful?
Thank Sally B
H5921, Reception / Front Office at Pullman Basel Europe Hotel, responded to this review

Dear Sally B, Thank you for your stay and this great review and feedback. We are pleased that we were able to convince you with our service and our product. We look forward to welcome you again with us for your next visit at Basel. Kind regards Patricia Randazzo

Reviewed 12 February 2017

The place is not far for from the train station and ideal for taking a walk around the city. The tram station is right at the front door. There are varieties of food nearby if you are not there during public holidays. Staffs are very helpful. Make sure you don't by a day ticket of downtown transportation before arriving, caused...

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Helpful?
Thank Leela S
H5921, Guest Relations Manager at Pullman Basel Europe Hotel, responded to this review

Dear Leela S Thank you very much for choosing the Pullman Basel Europe and for your feedback. Great that you enjoyed our central location as well as our helpful staff. The entire team is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager & Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Les Quatre Saisons
Les Quatre Saisons
Cuisines: French, European, Central European
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Pullman Basel Europe Hotel reopened on March 1st 2014 after a sustainable refurbishment and is a 4-star hotel close to the historical center of the city, the Messe Basel congress and exhibition center is easily accessible. Whether on a leisure or business trip, relax in one of our fully refurbished rooms and enjoy free WIFI and Wired Internet access. The hotel also features a bistro and the gourmet restaurant Les Quatre Saisons. A Fit lounge aswell as 6 meeting rooms. An indoor private car park is available and hotel guests enjoy free access to all means of public transport in Basel. ... more   less 

Additional Information about Pullman Basel Europe Hotel

Address: Clarastrasse 43 | Kleinbasel, Basel 4058, Switzerland (Formerly Mercure Hotel Europe Basel)
Region: Switzerland > Canton of Basel > Basel
Price Range: $143 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman Basel Europe Hotel 4*
Number of rooms: 141
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity and ACCOR so you can book your Pullman Basel Europe Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Europe Basel
Hotel Style:
#5 Romantic Hotel in Basel
#5 Luxury Hotel in Basel
#6 Family Hotel in Basel
#6 Business Hotel in Basel
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Basel Europe Hotel staff and other travellers.
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Questions? Get answers from Pullman Basel Europe Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sleep quality”
 of 5 bubbles bemagnenat, 21 Mar 2017 | Read review
“Superior rooms are larger with a slightly better bathroom.”
 of 5 bubbles Cheasy, 28 Feb 2017 | Read review
“The hotel provide free unlimited ticket for public transportation (e.g. bus, tram).”
 of 5 bubbles 268leelas, 12 Feb 2017 | Read review
“ClaraStrasse is a busy street so a room towards the back of the hotel if you are looking for peace and quiet.”
 of 5 bubbles AliE241, 29 Jan 2017 | Read review
“Choose for the questhouse in the garden: very quite!”
 of 5 bubbles Rob51Amsterdam, 16 Jan 2017 | Read review
5 of 5