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BEST WESTERN Hotelbern

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420 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Blumenau
Reviewed 16 April 2015

We spent just two night as we went to jungfrauoch, but the hotel is fairly good. The breakfast was paid and the hotel offered both the economic choice or the buffet. The location is very good, in the city centre near the station.

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Helpful?
Thank Natalialivi
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Client, thank you very much for this good Review. We hope you enjoyed your stay in our Hotel an you had a nice trip to the Jungfrau Joch. Kind regards Carla Tichelli

London, United Kingdom
Reviewed 15 April 2015

This is a fairly basic hotel, the rooms are rather small and have limited facilities. Not ideal for a business traveller, the desk is pretty cramped and there aren't enough spare sockets to plug in all the things that need charging up overnight such as phone, PC and so on unless you unplug something useful like a light or a...

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Helpful?
Thank nick j
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Client Thank you for your feedback and the compliment to our staff. We are sorry for your disturbed night. At the moment we have public road works for power and water maintenance going ahead in front the hotel. We have a agreement with them, that they don’t start their work before 8a.m. We are sorry for the noise at...

Valladolid, Spain
Reviewed 8 April 2015

It is OK,the room was so comfortable and it is in the city centre, but the waiter during the breakfast only spoke german, not english or french, so it was difficult to understand. It is a public parking really close to the hotel and if you tell that you have been accomodated in this hotel they make you a special...

Review collected in partnership with this hotel
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Helpful?
Thank Gollum1984
Bordeaux, France
Reviewed 31 March 2015

Good City Hotel with excellent location. Friendly Staff and excellent Restaurant. The Bathroom should have a separate Shower Stall. Very close to all Tourist attractions such as the Swiss Parliament Building, the Baer Garden and Cathedral.

Review collected in partnership with this hotel
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Helpful?
Thank Dario R
Paris, France
Reviewed 31 March 2015

Very average on the whole but standing out from a 4 days stay: - Nice restaurant and bar for the evening - Ok room and bathroom - Some staff friendly, some not - Disapointing breakfast, half of the tables often left uncleaned for very long, coffee machines un-emptied and having to wait minutes to get them cleaned before having coffee,...

Review collected in partnership with this hotel
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Helpful?
3Thank Nikos X
HOTELBERN, Manager at BEST WESTERN Hotelbern, responded to this review
Google Translation

Lieber Gast Besten Dank für Ihre Rückmeldung. Schön, dass Ihnen die Infrastruktur unseres Hauses gefällt. Betreffend dem Wäscheservice möchten wir...

Barcelona, Spain
Reviewed 26 March 2015

I spent only one night there. The hotel is very well located in the heart of Bern. The staff at reception was very nice and helpful. There is a restaurant and the breakfast area and also an area near the reception with tables and chairs. The wifi worked perfectly, the room was clean and it had all you need plus...

Review collected in partnership with this hotel
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Helpful?
Thank Madame_Brussels
Buelach, Switzerland
Reviewed 19 March 2015

In the middle of the City but still very quiet. The rooms are quite small but functional. The bathroom is very small.The interor design of the Bar, the Restaurant and the breakfast area is very modern, stylish and inviting.

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Thank Ruth S
Liverpool, United Kingdom
Reviewed 11 March 2015

I recently went to Bern during 1/2 term in February with my adult daughters. Breakfast really good and staff were excellent. We arrived late, reception was closed but key and not left for us on the desk. We had to cancel one night and go home early, this was not too much trouble for the staff. All in all a...

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Helpful?
Thank howacst
HOTELBERN, Director of Sales at BEST WESTERN Hotelbern, responded to this review

Thank you for this good comment. We hope to welcome you another time to the Hotel Bern. Kind regards Carla Tichelli

Reviewed 9 March 2015 via mobile

Ideally located in old downtown Bern, it's sounds like the perfect hotel, the room are clean and building nice, however as soon as you are in the room floor the design is not so nice, you feel in a jail. Rooms have a little window on a 3x3 m2 patio, therefore directly on the window of the opposite room....

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Thank Bambooly
Malpas, United Kingdom
Reviewed 4 March 2015

Visited recently with friends, the hotel is close to the main railway station (about 10 minutes walk) and near to the central squares which have plenty of shops and restaurants. The hotel was really nice, clean and we received a very warm welcome from the staff upon our arrival. As we were early we were informed that not all of...

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Helpful?
Thank 267davidp

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Hotelbern

Address: Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
Region: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Price Range: $211 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotelbern 4*
Number of rooms: 99
Reservation Options:
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Hotel Style:
#6 Family Hotel in Bern
#6 Romantic Hotel in Bern
#6 Luxury Hotel in Bern
#8 Business Hotel in Bern
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotelbern staff and other travellers.
13 questions
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Zurich, Switzerland
9 months ago
North Carolina, USA
Columbus, Ohio
5 months ago

See all questions (13)

Questions? Get answers from BEST WESTERN Hotelbern staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the courtyard will be quieter. No traffic and fresh air if you want it.”
 of 5 bubbles trunge, 23 Nov 2016 | Read review
“rooms on the street side are a litle bit noisy”
 of 5 bubbles 743cristinac, 19 Oct 2016 | Read review
“We had a room on the front of the hotel and there was some street noise, I would suggest a room on the back side of the hotel.”
 of 5 bubbles Mike_B52033, 5 Oct 2016 | Read review
“Street side can be a little noisy, yard side side has the local bell tower chiming every 15 mins - your choice”
 of 5 bubbles dojd, 1 Sep 2016 | Read review
“Ask for bigger rooms with view”
 of 5 bubbles ljavier34, 15 Aug 2016 | Read review
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