Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Overlooking the Rhône river and within walking distance of the city's main attractions such as the Lake, Jet D'eau and St. Peter's Cathedral, Mandarin Oriental, Geneva is a five-star hotel with contemporary Swiss hospitality, within easy reach of Geneva's chic boutiques and restaurants, the financial district and the United Nations building. Combining luxury, style and unbeatable service, we're the perfect city retreat, with supreme views of the river, Old Town and snow-capped mountains. The 178 rooms and suites are designed with a contemporary and refined style, inspired by nature, mountains, and water. The hotel’s outstanding restaurants and vibrant bar have made a significant contribution to Geneva’s dining scene, while visitors can rejuvenate and unwind with Swiss expertise at the hotel’s wellness facilities. Combining luxury, style and unbeatable service, it is the perfect city retreat.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
River View
City View
Languages Spoken
English, French, Russian, Spanish and 4 more
Location
Quai Turrettini 1, Geneva 1201 Switzerland
Name/address in local language
Mandarin Oriental, Geneva
4.6 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in Geneva, the Mandarin Oriental is a blend of classic elegance and contemporary luxury, as noted by guests who admire its artistic ambiance and whimsical touches. The spacious rooms with stunning views are often spotlighted for their pristine condition and modern comforts.
Visitors commend the professional staff for impeccable, personalized service and appreciate the hotel's strategic location near key attractions. Moreover, the luxurious amenities and thoughtful details contribute to the hotel being seen as a great value by many who stay there.
Location
Convenient
Atmosphere
Artistic
Rooms
Spacious
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Opulent
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
I recently stayed at Mandarin Oriental Geneva, and I wanted to take a moment to highlight the exceptional service I experienced. The food was fantastic, and each meal was a real treat.
I also want to give special mention to Loubna and Brian from the banqueting team. They were incredibly attentive, always going above and beyond to make sure everything was perfect. Their professionalism and warm approach made a real impact on my stay.
Charith at the front office was equally impressive. He made all requests and processes effortless and was always friendly and efficient. It was clear that he genuinely cares about guests’ experience.
Finally, the housekeeping team did a wonderful job every day. The room was always spotless, and I really appreciated the thoughtful touches they added.
I highly recommend Mandarin Oriental Geneva for anyone looking for excellent service and a memorable stay.
Read more
Date of stay: March 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Geneva, Owner at Mandarin Oriental, Geneva
Responded 1 week ago
Dear Guest, Thank you so much for your kind and thoughtful feedback. We are thrilled to hear that your stay at Mandarin Oriental Geneva was such a positive experience. We will certainly pass along your compliments to Loubna, Brian, Charith, and the entire team for their exceptional service. We look forward to welcoming you back for another memorable stay in the future. Thank you for being a Fan. Kind regards, Mandarin Oriental, Geneva
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Our stay at the Mandarin Oriental in Geneva was exceptional!
The warm welcome of all the teams, the spacious and elegant rooms, as well as the personalized attentions for children (and adults too!) delighted the whole family.
Breakfast is a treat, with an impressive variety of fresh and quality products, satisfying even the most demanding tastes. The spa is a sumptuous haven where we could relax.
The ideal location, in an emblematic area of Geneva, allowed us to discover the city while enjoying the calm and refinement of the hotel.
And impossible not to let yourself be embarked on a festival of Asian flavors at the restaurant SACHI!!
We definitely recommend this property to all families looking for a memorable and refined stay.
Thank you to all the team at Mandarin Oriental Geneva for this magical stay.
We will definitely be back!
Read more
Automatically translated
Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We had a great stay. Location is excellent - right near the water, within walking distance to Old Town, and less than a 10-minute walk to the main train station. There’s also a tram stop nearby.
The service was impeccable. The staff were courteous, professional, and extremely helpful. We had an issue with SBB’s luggage shipping service, but when we called the hotel a week after leaving, they located our bags. They even followed up with an email once the luggage had been picked up, which was a great touch.
The rooms were spacious, beautifully appointed, and very comfortable. Very luxurious.
Breakfast was very good by European standards. It was included in our rate, and we could choose from a menu that offered cooked dishes, in addition to the breakfast buffet. The quality of the food was great, and it was a nice way to start the day.
The main shortcoming was the restaurant. While the food itself was pretty good, the service was extremely slow—we had to ask multiple times for things. Bit of a let-down.
Overall, great stay and highly recommended.
Read more
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â We got a suite - good for families, has a sliding door and the sofa bed was comfortable
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Geneva, Owner at Mandarin Oriental, Geneva
Responded Feb 14, 2025
Dear Guest, Thank you so much for your detailed feedback. We are delighted to hear that you enjoyed our prime location, as well as the warm and professional service from our team. We also appreciate your kind comments about our rooms and breakfast offerings. Regarding the restaurant, we sincerely apologise for the slow service you experienced. Your feedback is invaluable, and we will work to ensure this issue is addressed going forward. We hope to have the pleasure of welcoming you back soon. Thank you for being a fan. Sincerely, Mandarin Oriental, Geneva
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As we were greeted at the car by the bellman, he asked our name, and everyone inside knew it as soon as we walked in. Such a warm, friendly reception. The lobby is small, but artfully decorated for the holidays and there are several restaurants to the right of the Reception area, and a large bar/restaurant to the left that had a big (gas) fireplace that certainly added a nice feel. Our room, 542, overlooking the river, is not huge, but certainly big enough and comfortably furnished with a cozy queen bed with soft sheets and puffy down comforter and pillows. The bathroom is large and tiled in travertine of a neutral color, with a standup shower with both a hand shower and a rain shower, and a soaking tub. The water pressure was amazing and so nice not to worry about water usage - since we are from California, that is often what we have to do.
A couple of things in the room that I think could be improved: more lighting! The room was pretty dim with several lamps, but nothing overhead, and the bathroom equally dim. Lighting is definitely needed there around the mirror and in the hallway. The closets, surprisingly, while roomy, had no automatic light that went on, something I always find even in less expensive hotels. Also, the USB ports were not working and the shower handle so tight that it was difficult to turn on. The good news is that the shower handle and the USB ports were fixed as soon as we notified Reception. The dimness is something that needs to be addressed soon!
Also, this hotel is on the river, not the lake, and that may be a detriment for some, but fine for us as the view was lovely. Also, the exterior of the hotel definitely needs some work, especially compared to the exteriors of the Four Seasons, Ritz Carlton and Beau Rivage, on the opposite side.
Will I send clients here? Yes, I will, because the service was amazing, especially the concierges Sam and Mathieu. Friendly, knowledgeable, helpful, all can be applied to them. The front desk staff was equally lovely. They helped us even before we arrived getting COVID tested on Christmas Day for our family members that had to fly home on the 26th! They had a local spot and the pharmacy was fabulous, it was called Beau Rivage and the pharmacist who works there is the best!
We did not eat at the hotel, instead choosing local restaurants and we were not disappointed in that. So although I saw the prices were high, consistent with the type of hotel, I can't say if eating at the hotel is worth it or not.
Read more
Date of stay: December 2021
Value
Location
Service
Room Tip:Â We were overlooking the river on the fifth floor. Couldn't hear a thing from anywhere -
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Collas, General Manager at Mandarin Oriental, Geneva
Responded Dec 28, 2021
Dear Kip A, Many thanks for your great feedback which is always very important to us. We are delighted that you enjoyed the service from our exceptional staff especially from the concierge and front office team. I have taken good note of your comments regarding lightning of the rooms. You may rest assured that as part of our ongoing commitment in keeping our hotel in great condition, we permanently undergo soft renovations. We hope to welcome you back soon in Geneva. Warm regards, David Collas General Manager Mandarin Oriental, Geneva
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the hotel following a ski trip in France, the hotel is in a great location close to the train station and 15mins from the airport close to all of the boutiques. Our room was spotless and fabulous size for the family, the staff were excellent we had a fantastic experience! Can’t not mention the food and bar facilities this was also great, my daughter especially loved breakfast. Will definately return to another MO hotel soon!
Read more
Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Geneva, Owner at Mandarin Oriental, Geneva
Responded 3 weeks ago
Dear Guest, Thank you for your wonderful feedback. We are thrilled to hear that your stay with us provided the perfect luxury escape after your ski trip. It’s great to know that our location, room size, and the quality of service met your expectations, and that your daughter especially enjoyed breakfast. We truly appreciate your kind words about our food and bar facilities, and we look forward to welcoming you back to another Mandarin Oriental hotel in the future. Thank you for being a Fan. Kind regards, Mandarin Oriental, Geneva
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My daughter and I stayed at the mandarin oriental for a 5 day site-seeing visit and couldn’t have asked for a better experience. The hotel was pristine with views overlooking the lake. It was really centrally located for getting to all the tourist attractions and we ended up walking to the majority of our destinations. Everyone from the doormen to the front desk staff to the cleaners were super friendly and attentive. We did have a problem with our room on the second night when a very prominent smell of someone smoking flooded our room, as non- smokers this was unbearable. We reported this to the front desk and they immediately sent someone up to investigate as the hotel has a no smoking policy. They offered us another room straight away, but we ended up moving the following day because we were so tired. Overall this was a great stay and we thoroughly enjoyed it
Read more
Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Collas, General Manager at Mandarin Oriental, Geneva
Responded Mar 20, 2023
Dear guest, Thank you for taking the time to share your recent experience at Mandarin Oriental, Geneva. We are thrilled to hear that you and your daughter had a wonderful 5-day stay and that you enjoyed the stunning views overlooking the lake. We are pleased to hear that our central location made it easy for you to explore the city. We strive to provide our guests with the perfect balance of luxury and convenience. We are also delighted to hear that our team members, from the doormen to the front desk staff to the cleaners, provided you with attentive and friendly service throughout your stay. We take great pride in delivering personalized and warm service to all of our guests. We are sorry to hear about the issue you experienced with the smoking smell in your room. We take our no-smoking policy very seriously, and we apologize for any inconvenience this may have caused. We are pleased to hear that our team responded promptly to your report and offered you an alternative room straight away. Thank you for your kind words, and we look forward to welcoming you and your daughter back to Mandarin Oriental, Geneva in the near future. Thank you for being a FAN! Best regards, David Collas General Manager Mandarin Oriental, Geneva.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of the hotel is good. It also has a good breakfast selections and friendly staff. House keeping staff was very friendly and accommodating as I need to do some work in the morning and they were able to come back later in the afternoon.
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Geneva, Owner at Mandarin Oriental, Geneva
Responded Oct 16, 2024
Dear Guest,   We truly thank you for taking the time to share your kind feedback.  We are delighted to read that you had a pleasant stay with us.  We would be thrilled to welcome you again.    Thank you for being a Fan.    Sincerely,  Mandarin Oriental, Geneva
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place to be if you want to be treated like a king/queen in Geneve. The welcome makes you feel special already, the rooms are modern, luxurious and clean, and the bathrooms are a work of art (I am a big fan of natural stone). The spa is very clean and cosy and it makes you feel at home (that is if you live in a palace). The breakfast buffet offers a wide range of delicious and also local food and the service is outstanding. If you are lucky you get a table on the veranda looking at the city and being welcomed by the morning sun. All in all I can say I had a wonderful stay in a true 5-star hotel.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Geneva, Owner at Mandarin Oriental, Geneva
Responded May 1, 2024
Dear valued Guest, We truly appreciate you taking the time to share your kind feedback with us. We are delighted to read that you had a pleasant stay with us, and that the service of our dedicated team has exceeded your expectations. We will pass on your kind words. We hope to have the pleasure of welcoming you again. Thank you for being a Fan. Sincerely, Mandarin Oriental, Geneva
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was on the high level as usual. Convenient location, delicious breakfast and friendly staff. I can recommend this to everyone who can allow yourself the price. A very good restaurant Sashi makes your dinner delicious and in the nice atmosphere.
Read more
Date of stay: March 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Geneva, Owner at Mandarin Oriental, Geneva
Responded 1 week ago
Dear Guest, Thank you for your kind feedback. We are thrilled to hear that you enjoyed your stay with us and appreciated our convenient location, delicious breakfast, and friendly staff. We're also glad you had a great dining experience at SACHI and enjoyed the atmosphere. We look forward to welcoming you again in the future. Thank you for being a fan. Kind regards, Mandarin Oriental, Geneva
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Interesting old hotel with a central staircase that had sculpture and scenery all the way up. Even though we were on the 5th floor, we used the stairs exclusively because it's good exercise and because the elevator was about the size of an old phone booth. The rooms were fancy, almost gaudy, with full wall mirrors, but were quite comfortable with good bedding and pillows, a large bathroom including separate large shower and large soaking tub. There was also a bidet, though it didn't have enough water pressure unless you wanted it tepid. They had a handful of English speaking stations on the TV. Location right on the Rhone, it was an easy walk to the central area of town, and the staff was helpful in helping find restaurant options.
Read more
Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Collas, General Manager at Mandarin Oriental, Geneva
Responded Aug 9, 2022
Dear Michael K, Thank you for having shared the wonderful rating. We are very thankful for your excellent review. We are delighted that you enjoyed the service from our exceptional team. We already look forward to welcoming you back soon. Thank you for being a FAN! Warm regards, David Collas General Manager Mandarin Oriental, Geneva
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear ElodieP2406,
Thank you for you inquiry.
I’m pleased to follow-up, please find below the fees for a transfer from the hotel to the airport, depending on your departure time :
* From 6.30am to 8.30pm
- 145 CHF with a Sedan car
- 155 CHF with a Van (Mercedes V Class, should you have more than 2 big pieces of luggage)
* After 8.30pm,
-170 CHF whatever the type of vehicle
We hope this helps and would be delighted to book the requested transfer for you.
We are already looking forward to welcoming you soon.
Warm regards,
Your dedicated Concierge Team
Mandarin Oriental, Geneva
Dear Sarahdush,
Thanks a lot for your inquiry.
Should you wish to benefit from free Wi-Fi during your stay with us, we invite you to book a published rate and create an online profile to receive complimentary high speed internet.
Our complimentary Wi-Fi offer will enable you to enjoy our high speed internet service for up to 6 personal devices throughout your stay. The offer is subject to availability.
We do hope to have pleasure of welcoming you soon,
Best regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Dear Katelina2,
Our dedicated team would be delighted to design and organise your dream wedding reception either in the hotel or in the place of your choice with the help of our Catering Service.
Our Groups & Events department hopes to have the pleasure of discussing this special event with you.
Kind regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
Dear sarahdushmanfana2016,
Thanks a lot for your interest in Mandarin Oriental, Geneva. I'm very pleased to confirm all our hotel rooms feature a hair dryer, as well as a Nespresso coffee machine and a tea making set, among other amenities.
Our dedicated Concierges will be pleased to offer you a Geneva Public Transport card valid during your stay with us, which is your free passkey for all the public transportation in Geneva. It offers you a free and unlimited use of the Genevan public transportation system: tpg, CFF and Mouettes Genevoises until your departure from Geneva (day of departure included).
I hope this helps, do not hesitate to let us know, should you have any special request, our friendly and professional team will be delighted to follow-up accordingly.
Best regards,
Lars Wagner
General Manager
Mandarin Oriental, Geneva
SwitzerlandCanton of GenevaGenevaSaint-Gervais Temple
NUMBER OF ROOMS
178
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
