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Grand Hotel Kempinski Geneva

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#24 of 106 Hotels in Geneva
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Hotel Kempinski Geneva
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856 Reviews from our TripAdvisor Community

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Showing 602: English reviews
Canton of Geneva, Switzerland
Reviewed 25 September 2014

This is my 10th night at the Hotel all nights counting. But how I came from 5 stars previously to 1. Explanation: arrived at the hotel and service OK, got a room 100 yards from lift with 2 bedrooms... I'm by myself. First night asked for a coffee that was more a "tea" than anything else. For a standard hotel...

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Helpful?
1Thank mfoxbe1
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, I have read your comments on Trip Advisor following your recent visit. Kindly note that your observations do not reflect the quality of service and professionalism we strive to maintain at all times towards all our clients. Therefore, these have immediately been discussed with the Staff member concerned. I trust you will give us a second chance of...

Herndon, Virginia
Reviewed 23 September 2014

Stayed here twice this year and it's a great commuter/business hotel. It's right on the lake and all 4 water taxi routes are literally across the street. There are tram stops close by but I haven't ridden them yet. Lots of restaurants near the hotel or you can take the water taxi across the lake and dine in the historic...

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Thank CCC
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, I would like to thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Grand Hotel Kempinski Geneva. We are delighted to read that you enjoyed our excellent service, comfortable rooms, and our privileged location. Most important for us is the guest experience, rest assured that I will share your...

London, England, United Kingdom
Reviewed 21 September 2014 via mobile

The brunch, in a nutshell, was amazing. The food was fresh and served to the highest quality. The waiting staff were polite and helpful. The sweet table section is mind blowing and almost certainly has given me type II diabetes. Well worth it I must add. Will try it again and thanks to my friend for paying!

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Thank Danny D
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to write such a wonderful review about your experience at our brunch. Your excellent comments on the food, the quality of service, and our incredible sweet table are really appreciated. I will make sure that everyone from the FloorTwo restaurant.team will hear your kind words. We hope to have the pleasure of...

Reviewed 12 September 2014 via mobile

A true pleasure to spend your time on beautiful situated on Lake Geneva. Very clean and luxurious. All staff are helpful and knowledgable .. A short walk or boat ride from all the sights or just a beautiful walk along the lake.. The restaurants in the hotel are worth visiting ..

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Helpful?
Thank markhenry1
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to post a review on TripAdvisor following your recent stay with us. We are delighted to learn that you particularly appreciated our privileged location, our “helpful and knowledgeable” staff and our various restaurants. We look forward to welcoming you back at the Grand Hotel Kempinski Geneva in a not too...

Dhahran, Saudi Arabia
Reviewed 12 September 2014

what i will add to previous contributors: great location, best in front of the fountain, great lake walk, great sun in the rooms. restaurants are very good but less the expected already reviewed it. beds are not really comfortable but OK , pillows are miserable but i solved that by placing 2 large towels to harden them enough to match...

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Helpful?
Thank navigator0
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to post a review on TripAdvisor following your recent stay with us. We value your feedback and are pleased to hear that you particularly appreciated our unbeatable location and our various restaurants. On the other hand, we regret to learn that we failed to deliver our normal high standards of...

Prague, Czech Republic
Reviewed 11 September 2014

On 08 July 2014 I arrived to the hotel Kempinski to stay here for two nights. I gave doorkeeper the car key and he parked the car in the garage. On 10 July upon departure, doorkeeper brought back a car with the empty right rear tire. I told him that the car (Audi A8 Long) was passed on in perfect...

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Helpful?
1Thank Daniel L
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, First of all, we regret this incident with your tire and fully understand that it must have spoilt your last day in Geneva! However, the Grand Hotel Kempinski Geneva cannot be held responsible for this incident, the parking being public and independently run. We trust that you otherwise enjoyed the Hotel’s facilities services and prime location. Best regards,...

Washington, Virginia
Reviewed 31 August 2014

Yesterday I travelled from Zurich to Kempinski to attend a friends birthday brunch. Upon arrival the reception lady refused to confirm if my guest was at the hotel, let alone if she had booked a table for brunch. She was rude, looked me over rudely and blantantly asked me to wait outside. If such a hotel 'profiles' young coloured women...

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Helpful?
4Thank BIZ576
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for your review following your recent visit to the Hotel for a Sunday Brunch. Kindly note that your observations do not reflect the quality of service and professionalism we strive to maintain at all times towards all our clients. Therefore, these have immediately been discussed with the Staff member concerned. I trust you will give us a second...

Istanbul, Turkey
Reviewed 29 August 2014

This hotel caters for the rich and maybe not so famous, which is what it seems to be the way they like it. The average net worth of the clients here is probably significant. So the hotel has to cater for such expectations and standards. Overall the experience is of a relaxed atmosphere with many wiaters and service personnel available...

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Helpful?
2Thank bulgenes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you very much for taking the time to write a review about your recent experience at the Grand Hotel Kempinski Geneva. I was, however, concerned to learn that, on this occasion, we failed to deliver our normal high standards of service namely at the Front Desk and in your room. Please accept my sincere apologies for the undue inconvenience...

Northern Ireland
Reviewed 28 August 2014 via mobile

I regularly stay in this hotel on business. On my most recent visit, it really begins to feel like this hotel is wearing out: the furniture feels old, the shower isnt great (careful with the dials: you could make tea with hottest setting!), and the view to the interior courtyard just looks dirty. I had really noisy neighbours, and lots...

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Helpful?
2Thank j-ho_NI
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, ​Thank you very much for your constructive comments which restrain my attention.​ I was concerned to learn that, on this occasion, we failed to deliver our normal high standards of service, namely in regards to noise pollution from the corridors, I sincerely apologize for the undue inconvenience and aggravation caused in this respect. I trust you will give...

London, United Kingdom
Reviewed 19 August 2014

The hotel provides the usual 5* Kempinski hotel experience - at the usual high price. Location is excellent - right next to the lake. Lobby bar and restaurants are excellent. The pool area is really well arranged - so relaxing. But nothing is cheap. A single fizzy drink costs significantly more than from most nearby restaurants. Stay here if you...

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Helpful?
1Thank ExplorerLog
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It’s always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your recent stay with us. Your laudatory remarks on our unbeatable location next to the lake, our various restaurants and indoor pool are highly appreciated. We are delighted that our facilities and services met your expectations. We...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Le Grill
Le Grill
Cuisines: Steakhouse, European, French, International, Grill
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 

Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Region: Switzerland > Canton of Geneva > Geneva
Price Range: $538 - $980 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
Reservation Options:
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Hotel Style:
#6 Spa Hotel in Geneva
#11 Family Hotel in Geneva
#15 Business Hotel in Geneva
#20 Luxury Hotel in Geneva
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Kempinski Geneva staff and other travellers.
6 questions
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Questions? Get answers from Grand Hotel Kempinski Geneva staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible, choose a room with lake views.”
Andurca, 14 Apr 2017 | Read review
“The 8th floor has the balcony rooms and of cours it would be best to have a view of the lake.”
debrae440, 29 Mar 2017 | Read review
“Try the Mandarin Oriental.”
  • Beautiful Lake Geneva!
466jons, 15 Mar 2017 | Read review
“Ask how far away your room is from the elevator, otherwise be prepared to walk”
P9065HL_, 14 Mar 2017 | Read review
“look for a room with a lake view”
Duhollow, 13 Jan 2017 | Read review
5 of 5