Hotel President Wilson, a Luxury Collection Hotel, Geneva
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About
#22 of 121 hotels in Geneva
Location
Cleanliness
Service
Value
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Squash offsite
Car hire
Paid private parking on-site
Wifi
Hot bath
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Luxury
Languages Spoken
French
Location
100Great for walkers
Grade: 100 out of 100
124Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
Contact
47 Quai Wilson, Geneva 1211 Switzerland
Name/address in local language
Getting there
Geneve10 min
Rental CarsSee all Geneva car hire
947Reviews10Q+A100Room tips
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I just don’t understand some of the previous negative reviews. We were very happy with our stay. We found the staff quite exceptional in their level of service and attention to detail. Breakfast was a varied and delicious offering with everything you could wish for and more. The public rooms are very comfortable and welcoming. If I have to find one negative comment - yes there were some marks on the carpet, but unfortunately the carpet is a very light colour so probably not a very practical choice. Apart from that, bedding, towels, room in general all spotlessly clean and well serviced morning and night. The hotel is well positioned to access public transport (mostly free of charge) and the town. We would not hesitate to return.
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Date of stay: December 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lior Brys, Marketing at Hotel President Wilson, a Luxury Collection Hotel, Geneva
Responded Dec. 19, 2022
Dear Lovetravelx, We would like to thank you for having chosen the President Hotel during your recent trip to Geneva, Switzerland, and for your great feedback on Trip Advisor as we are always very happy to receive feedback from our guests. Furthermore, we are delighted to know that you appreciated your stay as well as the services of the hotel, and the availability of our staff. We are grateful for your comments as they help us improve quality and service as it is a priority for us to provide only the best to our customers. We hope to welcome you back to the President hotel very soon for another great stay with us. Kind regards, Guest Relations Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The decor, especially the flowers, was impeccable. The staff helpful, polite and professional. The breakfast buffet was one of the best we have been to. Along with the pool and views we would definitely come back.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lior Brys, Marketing at Hotel President Wilson, a Luxury Collection Hotel, Geneva
Responded Aug. 5, 2022
Dear Bubbie-in-Hawaii, We would like to thank you for having chosen the President Wilson Hotel during your recent trip to Geneva, Switzerland, and for your great feedback on Trip Advisor as we are always very happy to receive positive feedback from our guests. Furthermore, we are truly happy to know that you appreciated the floral decoration from our in-house florist Samia, the professionalism of our staff, and as well the breakfast. We are grateful for your comments as they help us improve quality and service as it is a priority for us to provide only the best to our customers. We hope to welcome you back to the President Wilson hotel very soon for another great stay with us. Kind regards, Guest Service Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As others have mentioned unfortunately nothing impressive here for the price and value delivered. I would not put the room i was in on a luxury scale as I’ve had better rooms at a Courtyard. The property common areas on ground level present very well. Staff was attentive from door to desk but to define this as a luxury collection in the Marriott family is a long reach under current room conditions. This is my second stay and in both cases I’ve had a similar room and similar experience. All have been for work travel and if not, I’d check out and move to another property in the area. For this trip I arrived early and stayed at an alternative property a six minute walk away. When I arrived at the room the carpet has stains, TV and room entertainment is out of the early 90’s with only RCA inputs available and the size is too small for the room. As others mentioned furniture in the room is dated, bathroom shower/tub is barely wide enough to have both feet next to each other and the shower head difficult to use. At over 500+ a night the value here is tough to justify when other properties in the area (Marriott and others) are a notch above and in many cases lower per night. If I was not traveling with work colleagues, I would have likely returned downstairs and requested to check out and moved back to the other property I was at before checking in. Also agree with others comments on the gym facilities which was small and barely large enough to fit a few people, I actually returned to the previous hotel and asked if I could use their gym which they happily let me do, Time for a refresh of room furnishings, carpets walls and bathrooms before continuing to brand this in the luxury collection.…
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Date of stay: December 2022Trip type: Travelled on business
Room Tip: Views of the lake are nice and higher floors seem to be quieter with less street noise which with...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lior Brys, Marketing at Hotel President Wilson, a Luxury Collection Hotel, Geneva
Responded Dec. 15, 2022
Dear Finleycw, Thank you for taking your time to share your experience on Trip Advisor. We feel very sorry that your stay at the President Hotel did not meet your expectations nor reflect the usual standards and quality of services we provide to our guests. We are very concerned about your feedback and we will be pleased to get in touch directly with you at your convenience in order to organize your future visit in Geneva and make your last experience forgettable. Best regards, Guest Relations Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Poor President Wilson. It must have been an amazing place in the 80s or 90s but it is now suffering heavily. Luxury is not just a word but it has to be committed. For sure the team is nice but the amenities are dirty, scratched, torned… We even had wholes in our pillows ! Location and a good staff do not make it a luxury hotel otherwise it would be too simple
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: Others hotels well located can be found
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Lior Brys, Marketing at Hotel President Wilson, a Luxury Collection Hotel, Geneva
Responded Dec. 12, 2022
Dear MisteryMC, Thank you for taking your time to share your experience on Trip Advisor. We feel very sorry that your stay at the President Hotel did not meet your expectations nor reflect the usual standards and quality of services we provide to our guests. We are very concerned about your feedback and we will be pleased to get in touch directly with you at your convenience in order to organize your future visit in Geneva and make your last experience forgettable. Best regards, Guest Relations Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Perfect location, very polite & helpful staff, excellent food & marvelous spa. Rooms were very convenient & beds were very comfy. House keeping used to check daily if you needed anything and with a complimentary chocolate ( very delicious by the way). Highly recommend the stay there.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lior Brys, Marketing at Hotel President Wilson, a Luxury Collection Hotel, Geneva
Responded Nov. 28, 2022
Dear Daebes, We would like to thank you for having chosen the President Hotel during your recent trip to Geneva, Switzerland, and for your great feedback on Trip Advisor as we are always very happy to receive feedback from our guests. Furthermore, we are delighted to know that you appreciated your stay as well as the services of the hotel, and the availability of our staff. We are grateful for your comments as they help us improve quality and service as it is a priority for us to provide only the best to our customers. We hope to welcome you back to the President hotel very soon for another great stay with us. Kind regards, Guest Relations Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for two nights. We wish we could have stayed here for an entire week. From the moment we walked in we were very impressed with the staff. Very friendly and professional. Excellent concierge service. Every single staff we encountered was very helpful and always willing to help. Our room was ready which was great for us to drop off our luggage. When we entered the room, we were in awe of the beautiful view of Lake Geneva made possible by the large glass window. We were surprised by a cake and two drinks that were left on the table by the sitting area. That was a very nice and a very special detail. This trip was in celebration of our wedding anniversary. It was nice of them to recognize it and make it special for us. Our luggage was brought up to our room by Felipe. He was very nice and always available to help whenever he saw us come in to the hotel. It was a pleasure to see Felipe, always with a smile and willing to assist in anything we needed. The breakfast room was huge with everything you could imagine. Very comfortable seating. The staff was always present and willing to help. They kept asking if we needed anything else and glad to bring it to you instead of just pointing out where it was. The food was excellent and very well prepared and displayed. Overall we were very impressed with this hotel. The decoration was beautiful. The fresh flowers were always on display. It smelled clean and fresh. The bed was very comfortable. The location was perfect to visit Geneva. We just wish we could have stayed here longer. We will definitely make it happen whenever we plan to visit Switzerland again. …
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lior Brys, Marketing at Hotel President Wilson, a Luxury Collection Hotel, Geneva
Responded Oct. 28, 2022
Dear TravelLovers2, We would like to thank you for having chosen the President Hotel during your recent trip to Geneva, Switzerland, and for your great feedback on Trip Advisor. Furthermore, we are truly happy to know that you appreciated your stay as well as the professionality of our staff. We are grateful for your comments as they help us improve quality and service as it is a priority for us to provide only the best to our customers. We hope to welcome you back to the President hotel very soon for another great stay with us. Kind regards, Guest Service Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a 5-Star hotel and 1000- CHF/night, it’s below average and extremely disappointing. The welcome was so cold and the room furniture old and worn out. The gym is so small and crowded that having one other person is just too crowded. The breakfast was average and they do not refill the bread baskets. Very limited options. I ordered poached eggs and got one wet egg dumped in a small ball. On 2 different days, we picked dirty plates from the stack with food démenants stuck in between. We are starting to doubt the cleanliness of the whole establishment.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Lior Brys, Marketing at Hotel President Wilson, a Luxury Collection Hotel, Geneva
Responded Oct. 2, 2022
Dear Dena H, Thank you for taking your time to share your experience on Trip Advisor. We feel very sorry that your stay at the President Hotel did not meet your expectations nor reflect the usual standards and quality of services we provide to our guests. We are very concerned about your feedback and we will be pleased to get in touch directly with you at your convenience in order to organize your future visit in Geneva and make your last experience forgettable. Best regards, Guest Relations Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked through Amex FHR. My Marriot plat SNA didn't clear but hotel offered an upgrade to the corner room featuring a great view of the lake which is splendid. Room is great. Good water pressure and temperature. Breakfast is decent. Service was good. Pretty easy walk to some of the tourist traps which is perfect for wife's indulgence in selfies and such.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lior Brys, Marketing at Hotel President Wilson, a Luxury Collection Hotel, Geneva
Responded Sep. 21, 2022
Dear Max Z, We would like to thank you for your review after your experience at the President Wilson Hotel, a Luxury Collection Hotel in Geneva. We are grateful for your comments as they help us improve quality and service as it is a priority for us to provide only the best to our customers. We look forward to welcoming you soon to your home away from home. Best regards, Guest Relations Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the President Wilson for just one night. I was very torn on how to rate this hotel. The service is excellent. Everyone is very friendly and helpful — they not only help you but put you at ease while doing so. You are greeted in your room with a charming welcome note from the manager and a lovely welcome gift. You return to your room after a long day to a freshened up room and classic turn down service with slippers and a delicious Swiss chocolate waiting for you (which is of course expected at any luxury hotel, but is still always nice). The bartenders and restaurant servers are friendly and courteous. The hotel’s main areas are beautiful and well cared for. The lobby has a stunning flower display that greats you as you enter. The terrace/pool area overlooks the lake and has a spectacular view. The hotel in general has an outstanding location. The room I was given was unfortunately not well located. My room was at pool level, meaning anyone at the pool or terrace could see into my room. As a result, I kept my curtains shut for most of my stay, missing the beautiful morning sun and having essentially no view. I’d encourage others to avoid second floor rooms facing the pool for this reason, if possible. The room itself, as others have mentioned, is perhaps a bit dated (although still very elegant in my opinion) and, in some places, tired. The furniture itself is well maintained - it was free of scratches and nicks. The walls are blemish free and the moldings looks freshly painted. The carpet is, on the other hand, a bit worse for wear. It was still soft but appeared to be stained, old, and likely in need of replacement. I found the bed comfortable, the linens premium and the sleeping experience quite nice. There was an oddity where the espresso cups were too small for the in-room nespresso maker (at least with those particular branded espresso shot), which was kind of amusing. The bathrooms are very underwhelming for a hotel of this caliber. My shower/bathtub was not the easiest to get in and out of—-this could be quite dangerous for someone shorter or elderly. The water pressure is great, but both the tub and sinks are very slow to drain. The Hermes toiletries were well appreciated—Jardin Sur Le Nil is one of my favorite summertime fragrances, so I was delighted this was the scent of the products. In terms of dining, I did not try the main, fine dining establishment. It looks incredible, however. I tried to have dinner at the restaurant on the terrace— apparently it was entirely booked up on that Wednesday night (due to a large party) and therefore not possible to dine there at all at any point that night (despite it being almost entirely empty when I tried to have a table). While disappointing, it is understandable enough I suppose, so I had dinner outside of the hotel. (As an aside, in my wandering that evening, I had a wonderful time at the Leopard Bar’s cigar lounge in the Hotel Angleterre, which itself looks like a beautiful hotel). The breakfast at the President Wilson is a pretty customary buffet— nothing extraordinary but still a decent selection with decent food. The service was again good. Before heading to the airport, I had a quick lunch at the Glow Bar. The prices were quite steep (12 CHF for a soft drink, for example) and the food mediocre. In sum, my stay was very nice and the people here are very friendly. The rooms are in need of refreshment and there were a few disappointments/shortcomings along the way, but the service largely overcame much of these issues. For Americans/Canadians, I expect if this hotel were in the US, AAA/CAA would probably give it four diamonds (but it wouldn’t reach five diamonds). All that said, I would certainly consider staying here again when I am next in Geneva— the friendliness of the people and personalization of the service is remarkable.…
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Lior Brys, Marketing at Hotel President Wilson, a Luxury Collection Hotel, Geneva
Responded Sep. 21, 2022
Dear E3260LDMarkk, We would like to thank you for having chosen the President Hotel during your recent trip to Geneva, and for your great feedback on Trip Advisor as we are always very happy to receive positive feedback from our guests. We are grateful for your comments as they help us improve quality and service as it is a priority for us to provide only the best to our customers. We hope to welcome you back to the President Hotel very soon for another great stay with us. Best regards, Guest Relations Department
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My wife, son and I stayed 2 nights at the Hotel President Wilson earlier this week. The hotel is not a 5-star or even a 4-star. Question for management: when was the hotel last updated? From reading online, it says a major update was completed in 1996? Based on the condition of the halls and rooms - that seems about right. So, that would be 26 years and the hotel looks tired and beaten. The hotel badly needs an update. I'd recommend hotel management spend a night in one of the hotel rooms and see the general decay of the rooms and the thin walls. Notes and pictures below. We picked the President Wilson because we trust Marriott (we are Gold Elite) and they list this as a "Luxury" product (Marriott should re-visit this category assignment). Plus, the hotel has connected rooms and we wanted to have our family connected. We made our reservation on February 17th – including the connected rooms. We checked in 5 months later and were told at check-in that our 2nd room next door wasn't ready. Later, they told us the existing guest wanted a late checkout. So, they suggested we get another room for our son. So, there was no option for connected rooms. On our first night, we were kept up all night by a loud family in the rooms across the hall. They had brought in take-out food from an outside restaurant and had done the same for lunch (as their lunch bags sat in the hallway most of the day). The family felt it was a good idea at 11PM, 11:30PM, Midnight and later to congregate in the hall and yell to each other and slam doors. We asked them to stop - but they declined. We called the front desk twice to complain and the front desk said they would take care of it. They didn’t. So, we didn't get any sleep. The next day, we requested to be moved to another floor- instead the hotel offered to move us 2 doors away (which was still in the line of fire of the loud family). Poor service by the hotel and not acceptable. At breakfast, we opted to eat off the menu instead of the cold buffet. This seemed to fluster the waitstaff. They produced a paper, tri-fold menu thrown into a cardboard cover. We ordered and waited and waited. Finally, 30 minutes later - the waiter arrived with the crepes for my wife and son. The waiter realized the order was incorrect (as my son had ordered a chocolate crepe and this was plain). So, the waiter walked around a bit and came back 5 minutes later with the same crepes and a bottle of chocolate sauce and suggested my son smear the chocolate on the cold crepe. My wife and son said the crepes were ice cold and rubbery. Not edible. My eggs and toast and the bacon for my wife and son were missing in action and never arrived. So, we left. We went down the street and had a better meal at a local coffee shop. Not exactly Michelin quality at the hotel for meals or service. But, perhaps the hotel only cares about the rating for their Bayview restaurant. Not sure. The only time we heard or saw from hotel management was each evening around 4PM when a group of 3 or 4 men in black suits would make an appearance at the pool and importantly point around and then leave. Turns out they were scoping out the best spot to locate the bar for that evening's corporate cocktail function. Wow - what a big decision. I'm not sure where they disappeared to after these sightings - but we never heard from them. So, I assume other reviews are correct that the hotel only cares about corporate functions. Again, the hotel had 5 months (roughly 150 days to meet our simple request of adjoining rooms). But, they failed and not a peep from hotel management about it. Another negative is the hotel allows non-hotel guests to use the pool. Guess they need to make money any way they can and operating a pool club is one avenue. But, if so- they really shouldn't be charging these outrageous prices. Attached you will see pictures showing the stains everywhere on the carpet, fluorescent lights (yes - fluorescent lights) in the bathrooms, the TV from the mid-1990s and the banged-up furniture. Also, please see the water-mangled bathroom door. This water damage didn't just happen - probably took years and years of water to leave these types of marks. However, it would seem to be a simple job to take the door off the hinges and sand or plane it and restain it. Benign neglect. This is not a 5-star or luxury property. They need to renovate the hotel – including carpets, TVs, furniture, phones and more. There are stains and nicked furniture everywhere. The TV looks to be 20 years old. The phone smells badly and doesn’t work well. This may have been a 5-star property 20 years ago – but now it is tired and smells. Plus, the walls are paper thin and you can hear everything – including when someone runs their tap upstairs or their shower. The management needs an upgrade as well in my opinion. What a disappointment. There are plenty of options nearby - including the Ritz, Four Seasons and many more. Spend your money elsewhere.…
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Date of stay: July 2022
Value
Location
Service
Room Tip: Stay somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Nicolas Taravella, General Manager at Hotel President Wilson, a Luxury Collection Hotel, Geneva
Responded Jul. 20, 2022
Dear WilliamcN4488AG, Thank you for taking your time to share your experience on Trip Advisor. Be assured that your comments have been shared with the team. We feel very sorry that your stay at the President Wilson Hotel did not meet your expectations nor reflect the usual standards and quality of services we provide to our guests. We are very concerned about your feedback and we will be pleased to get in touch directly with you at your convenience in order to organize your future visit in Geneva and make your last experience forgettable. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$521 - US$623 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
president wilson hotel, president wilson geneva
LOCATION
SwitzerlandCanton of GenevaGenevaWilson
NUMBER OF ROOMS
226
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Frequently Asked Questions about Hotel President Wilson, a Luxury Collection Hotel, Geneva
Which popular attractions are close to Hotel President Wilson, a Luxury Collection Hotel, Geneva?
Nearby attractions include SENSAS Geneva (0.3 km), The MindEscape (0.3 km), and Bains des Paquis (0.5 km).
What are some of the property amenities at Hotel President Wilson, a Luxury Collection Hotel, Geneva?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel President Wilson, a Luxury Collection Hotel, Geneva?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel President Wilson, a Luxury Collection Hotel, Geneva?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel President Wilson, a Luxury Collection Hotel, Geneva?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Hotel President Wilson, a Luxury Collection Hotel, Geneva?
Conveniently located restaurants include L'Aparté, Bayview, and Auberge de Saviese.
Are there opportunities to exercise at Hotel President Wilson, a Luxury Collection Hotel, Geneva?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hotel President Wilson, a Luxury Collection Hotel, Geneva?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel President Wilson, a Luxury Collection Hotel, Geneva offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel President Wilson, a Luxury Collection Hotel, Geneva?
Many travellers enjoy visiting Maison Tavel (1.5 km), Chateau de Voltaire (6.0 km), and Hotel de Ville (1.5 km).