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CASCADA Hotel

0.4 km from Lucerne centre
  • Free Wifi
  • Breakfast included
  • Restaurant
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1 room, 2 adults, 0 children
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Bundesplatz 18, Lucerne 6003, Switzerland
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825 Reviews from our TripAdvisor Community

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Showing 516: English reviews
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Prague, Czech Republic
Reviewed 6 days ago NEW

The hotel is well maintained, very close to the main train station, but if you are into spacious rooms, this might not be a good choice. The rooms are nicely decorated, everything is new and modern. Beds are comfortable and room amenities quite good. Be prepared however that you will receive a regular key to your room, which nowadays is...

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Helpful?
Thank Pat K
CASCADA_hotel, Leiter Gästebetreuung at CASCADA Hotel, responded to this review

Dear Pat Thank you for sharing your opinion on TripAdvisor and the compliments for our location, spacious rooms and modern facilities. We are happy that you had an enjoyable evening at our Spanish BOLERO Restaurante. With great pleasure we will share your feedback with Andreas. We would be very glad to welcome you soon again at our hotel and restaurant....

Dubai, United Arab Emirates
HOTEL’S FAVOURITE REVIEW
Reviewed 3 January 2017 via mobile

We loved everything about this hotel! Staff -- they were great and were very helpful! Not imposing when making suggestions on where to go to within Luzern. I particularly liked the honest opinion on Mt. Pilatus and Mt. Titlis. They also helped out in getting us a table in their very own Bolero Restaurant (which is packed every night, by...

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Helpful?
1Thank GraciedeGracia
About Hotel's Favourite Review
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear GraciedeGracia Thank you very much for the stunning review. We are glad about the compliments for our staff, BOLERO Restaurante, room size, free minibar and Nespresso coffee machine and our mypage - on which you can choose your preferences in advance. We are happy that you felt completely comfortable at our hotel and would like to welcome you soon...

Reviewed 1 week ago

Cascada Hotel is a well centered, modern, simple and beautiful hotel located near the centre of Lucern. The hotel is clean, mini bar is free, the staff is really nice and helpful. The only downside would be the location near the trainstation and the main road, which can be noisy from time to time but nothing to worry about. I...

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Helpful?
Thank Elliot M
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Elliot Thank you very much for your nice review. We are happy about the compliments for our location, free minibar and staff. We are glad that you will recommend us and hope to see you soon again at our hotel. Sincerely, Your CASCADA & BOLERO team

Germany
Reviewed 1 week ago via mobile

Reception stuff friendly and helpful The economy room is nice and clean but really small! Breakfast is really amazing and specially the " vitamin lady" :-) Parking is available at hotel or across in the car park 22 CHF Free Gym cards are available for the gym 2min walk across the hotel

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Helpful?
Thank Piotr B
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Piotr Thank you very much for the great review and the compliments for our breakfast and staff - especially for our vitamin lady :) We are sorry that your room was a bit too small for you. With great pleasure we would like to reserve a bigger room in a higher category for you the next time. We are...

Reviewed 1 week ago via mobile

The room was small even by European standards, however the room was wonderfully quiet which allowed us to rest well. The halls, some decor and general areas feel 10+ years old. Decent but nothing to write home about...

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Helpful?
Thank Brianna H
CASCADA_hotel, Leiter Gästebetreuung at CASCADA Hotel, responded to this review

Dear Brianna Thank you very much for sharing your opinion on TripAdvisor and the compliment for our quiet rooms. It is regrettable that you did not like our infrastructure. Our restaurant has been renovated 5 month ago - so it's brand new. Furthermore our rooms have been refurbished in 2015. We are glad that you liked your stay with us...

London, United Kingdom
Reviewed 4 weeks ago

Such a lovely hotel, with super friend staff! Welcomed with a smile, left with a smile. The rooms are really comfy, and very warm. Walking distance from everywhere. Nice restaurant on the ground floor and friend restaurant staff, especially Alessandro, Fernando and a Portuguese lady whose name I cannot remember! There is also a small pizza shop round the corner,...

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1Thank anarita2015
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear anarita2015 We thank you so much for sharing your opinion on TripAdvisor. We are happy that you had a wonderful stay with us. We really appreciate the compliments for our rooms, location and staff. It would be a pleasure to welcome you back again at the CASCADA. We hope you had a save and calm journey back home and...

Reviewed 11 January 2017

Great stay, I stayed over NY. They sent up a personalised firework to my room that exploded and showered me with candy and streamers. It was fantastic. And there was a letter personally addressed to me in it wishing me a happy new year!! Great work Nice buffet too, very central and perfect for using the train

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Helpful?
Thank Siaavash M
Daniela M, Director of Sales at CASCADA Hotel, responded to this review

Dear Siaavash M Thank you for the stunning review of our hotel. We are happy that we have made you a little joy with the party bomb. We are glad about the compliments for our buffet and location. We hope to see you again very soon. We wish you all the best. Sincerely, Your CASCADA and BOLERO team

Reviewed 4 January 2017 via mobile

We booked a room for 2 for one night. The people at the reception were very friendly and it is a nice hotel. BUT the room was disappointing! It was a one person room where they put us in. We got one pillow, one blanket, one towel, there was only one nightstand. It really wasn't a room where you put...

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Helpful?
Thank Jeff M
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear Jeff Thank you for taking the time to share your feedback. We are happy about the compliment for our breakfast. Thank you for mentioning the issue about your room. We are really sorry that it was set only for one person. That's our fault and we will discuss it with the responsible department. We have different categories of rooms....

Melbourne, Australia
Reviewed 2 January 2017

We originally chose this hotel through the reviews on Trip Advisor. I emailed the hotel the night before our arrival asking them to reserve a table in the Bolero restaurant because it was my wifes birthday. We arrived and were greeted by the friendly welcoming reception staff and everything began to happen. On walking up to the door of our...

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Helpful?
1Thank David R
Daniela M, Guest Relations Manager at CASCADA Hotel, responded to this review

Dear David Thank you for the great review of our hotel. We are happy about the compliments for our staff, BOLERO Restaurante, breakfast buffet and birthday services - we always try to provide our guests a memorable experience. We are glad that you enjoyed your stay! We hope to welcome you soon again at our hotel. Sincerely, Your CASCADA and...

Reviewed 1 January 2017 via mobile

Hotel staffs are super friendly and helpful. Booked a single room with breakfast on New Year's Eve. Room is good for one person, it is well equipped with full amenities. It is also very clean and cozy !! Wide selections of cold cuts, bread, yogurts, eggs, fruit juices, made to order egg dishes. Will stay again for my next visit...

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Helpful?
Thank Leeelsa223

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
CASCADA Hotel is a modern 4**** non-smoking city hotel which is centrally located near the trainstation. A few minutes walk away from the lake, the Old Town, the KKL and Lucerne's main attractions. All 66 rooms have been renovated recently, and are named and decorated after a Swiss waterfall. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. Throughout the hotel high-speed wireless LAN is available for free. The Spanish BOLERO restaurant is well known in Lucerne. The restaurant offers various specialities from the spanish and hispanic culture like Paella, Mejillones, Tortilla und Fajitas. Daily from 5 pm to 11 pm you can help yourself from the tasty Tapas buffet. Enjoy your time in the warm and exceptional ambience of the mediterranean BOLERO with it's hospitable and friendly staff. ... more   less 

Additional Information about CASCADA Hotel

Address: Bundesplatz 18, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $221 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Reservation Options:
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Also Known As:
Cascada Hotel Lucerne
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#7 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from CASCADA Hotel staff and other travellers.
14 questions
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Rogers, Arkansas
Frankenmuth, Michigan
28 days ago
Houston, Texas
over a year ago

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Questions? Get answers from CASCADA Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor, very quiet”
 of 5 bubbles rosyg, 17 Dec 2016 | Read review
“Avoid rooms next to the elevator.”
 of 5 bubbles JohnXos, 28 Nov 2016 | Read review
“Room 505 has a nice sitting area and is very quiet.”
 of 5 bubbles 742dianec, 7 Nov 2016 | Read review
“Rooms not facing the main road are quiet.”
 of 5 bubbles bernardt906, 1 Nov 2016 | Read review
“Walking distance from the railway station.The room is equipped with European standard electric socket close to the bed !!!”
 of 5 bubbles rzabkiewicz1, 31 Oct 2016 | Read review
5 of 5