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CASCADA Hotel

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817 Reviews from our TripAdvisor Community

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Showing 511: English reviews
Lausanne, Switzerland
Reviewed 14 December 2015

Very nice & practical room for business, but with a room on the side of the train station, it was very noisy early in the morning! Prefer a room not on this side. Nice breakfast but staff only with Swiss german,

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Helpful?
Thank lory m
CASCADA_hotel, Manager at CASCADA Hotel, responded to this review

Dear lory m Thanks a lot for your good feedback. We are happy you enjoyed your stay with us. With your next reservation please let us know that you prefer a quiet room, if it is possible we will consider the requests of our guests! Thank you for your compliment about breakfast. In our hotel and restaurant there are people...

Hong Kong, China
Reviewed 6 December 2015

Rooms were clean, and staffs were very helpful, provided information was clear and detail. Location is in close proximity to the train station. High Speed Wifi and Compliment drinks added extra bonus to the above excellence.

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Helpful?
Thank andyccf2004
CASCADA_hotel, Manager at CASCADA Hotel, responded to this review

Dear andyccf2004 Thank you very much for your great feedback. Lately we have modernised the wlan installation, so our guests can benefit from high speed internet. In all our rooms and categories we also offer complementary drinks from the minibar. Thank you for your compliments for our staff members, which is a great motivation, we forwarded your feedback to them....

Arlington Heights, Illinois
Reviewed 25 November 2015

The hotel is an easy walk from the train station in Lucerne. Our room was a decent size and was on the top floor and had an angled skylight as the window. The skylight had a power, remote blind to offer privacy. The room had a modern European feel and was very clean. The only negative was the very small...

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1Thank Jim G
Atlanta GA
Reviewed 24 November 2015 via mobile

Loved the stay at Cascada. The hotel and the room were clean and very well maintained. The staff is very friendly. Most of the staff speak English well enough especially compared to other places in Switzerland. A younger lady in the restaurant went an extra mile and made us an off the menu salad with smoked salmon even though the...

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Thank AlexRushing
Zurich, Switzerland
Reviewed 24 November 2015

Just some minutes walk away from central railway station, the famous "Kappel-Brücke", the lake, the congress center KKL. Very quiet rooms overlooking the courtyard. Friendly staff starting from the receptionist, the waiters until the room maid.

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1Thank Andrea20141122
CASCADA_hotel, Manager at CASCADA Hotel, responded to this review

Dear Andrea20141122 Thank you very much for your nice review. We are glad you enjoyed your stay with us and we could satisfy you with our cordialness and hospitableness. It would be a pleasure to welcome you again at CASCADA hotel. Best regards from Lucerne Your CASCADA Team

Paranaque, Philippines
Reviewed 19 November 2015 via mobile

My husband stayed at Cascada for 5 wonderful nights in May 2014. We really find their breakfast spread memorable. They served Cava and several kinds of cheese during breakfast :) And they have this notepad especially meant for omelettes! You just tick the boxes of what you like in your omelette and they will cook it for you -- fresh...

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1Thank Laurent_Mel
CASCADA_hotel, Manager at CASCADA Hotel, responded to this review

Dear Laurent Mel Thank you very much for your lovely review. We are happy we could satisfy you with our breakfast offer. Many guests like the option to order the egg dishes exactly how they want it, instead of lukewarm scrambled eggs. You stayed in one of our Deluxe rooms which are facing to the courtyard and are especially quite...

Ljubljana, Slovenia
Reviewed 17 November 2015 via mobile

Small but comfortable room, super cool to have an ipod dock. The room was clean and quiet. Friendly staff, the receptionist was happy to help me. I broke one glass and am sorry for that 😁😳☺️ Thanks to Herme and Larissa for the lovely breakfast ❤️

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Helpful?
Thank gorazdgustin
CASCADA_hotel, Manager at CASCADA Hotel, responded to this review

Dear gorazdgustin Thank you very much for your nice reply. We are happy you enjoyed your stay with us. We forwarded your compliments to Herme and Larissa. Best regards from sunny Lucerne

Rogers, Arkansas
Reviewed 9 November 2015

The positives - the location is about 2 blocks from train station. The breakfast was very good. The negatives - the staff at the front desk. We arrived about 9 in the morning, and they said they would store our luggage and take it to our room. We thought - great. When we arrived in our room late that afternoon,...

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2Thank nellie195105
CASCADA_hotel, Manager at CASCADA Hotel, responded to this review

Dear nellie195105 Thank you for your feedback. We are sorry that you could not enjoy your vacations at CASCADA hotel. We apologize the misapprehensions between the front desk staff and you. After the 2 months we cannot recognize exactly the circumstances. About the room change, for example there could be a no-show (somebody who didn't arrive) the night before, so...

Flemington, New Jersey
Reviewed 7 November 2015

We chose Hotel Casada based on the fact that it had a triple room, it was close to the old town, and was reasonable priced. We were not disappointed. It was the perfect room for our weekend getaway. Two of us arrived before the room was ready, and the hotel staff stored the luggage and then moved it to our...

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Thank Mack M
CASCADA_hotel, Manager at CASCADA Hotel, responded to this review

Dear Mack M We aprecciate your overwhelming review of our hotel. It is a pleasure to hear you enjoyed your stay with us. We hope you had a pleasant trip back and it would be a pleasure to welcome you again at CASCADA. Best regards Your CASCADA team

Ankara, Turkey
Reviewed 6 November 2015

here on business for 2 weeks working on Rotkreuz. location of hotel is great a short walk to train station. breakfast is poor. and I say several times no any Turkish TV channel on the television. a another good think bikes. you can borrow one of Cascada's bikes to cycle around Luzern City.

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Helpful?
Thank turanaslan
CASCADA_hotel, Manager at CASCADA Hotel, responded to this review

Dear turanaslan Thank you for your feedback and the good review. We are sorry we could not satisfy you with our breakfast offer and the TV program. We will discuss about a possible solution. Nevertheless we hope you had a pleasant stay at our hotel and productive weeks in Rotkreuz. It would be a pleasure to welcome you again at...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
CASCADA Hotel is a modern 4**** non-smoking city hotel which is centrally located near the trainstation. A few minutes walk away from the lake, the Old Town, the KKL and Lucerne's main attractions. All 66 rooms have been renovated recently, and are named and decorated after a Swiss waterfall. The rooms are equipped with bath or shower/toilet, air conditioning, Flatscreen-TV, Safe, kettle with tea and coffee, hair dryer, vanity mirror and Minibar with some free drinks. Throughout the hotel high-speed wireless LAN is available for free. The Spanish BOLERO restaurant is well known in Lucerne. The restaurant offers various specialities from the spanish and hispanic culture like Paella, Mejillones, Tortilla und Fajitas. Daily from 5 pm to 11 pm you can help yourself from the tasty Tapas buffet. Enjoy your time in the warm and exceptional ambience of the mediterranean BOLERO with it's hospitable and friendly staff. ... more   less 

Additional Information about CASCADA Hotel

Address: Bundesplatz 18, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $210 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CASCADA Hotel 4*
Number of rooms: 66
Reservation Options:
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Also Known As:
Cascada Hotel Lucerne
Hotel Style:
#5 Family Hotel in Lucerne
#6 Business Hotel in Lucerne
#8 Luxury Hotel in Lucerne
#9 Romantic Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from CASCADA Hotel staff and other travellers.
11 questions
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Rogers, Arkansas
Houston, Texas
over a year ago
Melbourne, Australia
Canton of Lucerne, Switzerland
over a year ago

See all questions (11)

Questions? Get answers from CASCADA Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor, very quiet”
 of 5 bubbles rosyg, 17 Dec 2016 | Read review
“Avoid rooms next to the elevator.”
 of 5 bubbles JohnXos, 28 Nov 2016 | Read review
“Room 505 has a nice sitting area and is very quiet.”
 of 5 bubbles 742dianec, 7 Nov 2016 | Read review
“Rooms not facing the main road are quiet.”
 of 5 bubbles bernardt906, 1 Nov 2016 | Read review
“Walking distance from the railway station.The room is equipped with European standard electric socket close to the bed !!!”
 of 5 bubbles rzabkiewicz1, 31 Oct 2016 | Read review
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