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Grand Hotel National

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#20 of 69 Hotels in Lucerne
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Hotel National
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389 Reviews from our TripAdvisor Community

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Showing 275: English reviews
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Reviewed 2 days ago NEWvia mobile

Very expensive but excellent quality especially if you can afford the lake view upgrade! Clean well maintained but basic rooms too small therefore not worth the money Breakfast not included despite the upgrade and at that price anywhere in the world you would get better service It is Switzerland after all!

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Thank Rimi B
Reviewed 6 days ago NEW

We stayed at the Grand Hotel National for 6 nights. We had a junior suite, lake view room. Our stay was incredible! The staff was professional, helpful and welcomed us so lovely. Our suite (312) was perhaps the most extraordinary accommodations we've had the pleasure in staying. Our suite, with two balconies and overlooked the promenade and Lake Luzerne. The...

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Thank Jillian0004
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Jillian0004 Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your positive feedback. Honest feedback is very important to us as it is our highest aim and the greatest source of motivation for the entire team always to do our very best so that our guests can enjoy an...

Guilford, Connecticut
Reviewed 1 week ago

We had an absolutely wonderful time staying at the Grand Hotel National. From the moment we checked in, we knew the hotel was a special place. After an easy and scenic train ride from the Zurich airport, we arrived at the hotel and were offered a delicious drink and chocolate. Victoria was so kind and welcoming, showing us around the...

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2Thank mgrieco2017
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear mgrieco2017 The whole team of the GRAND HOTEL NATIONAL and especially Victoria is very grateful for your overwhelming feedback in reference to your recent stay at our hotel. Your recognition is our best reward and our greatest source of motivation to continue dedicating ourselves to giving our guests an extraordinary stay. We look forward to welcoming you to the...

West Des Moines, Iowa
Reviewed 1 week ago via mobile

We spent 8 nights in Switzerland and had amazing accommodations every night except for when we stayed at the Grand Hotel National. When booking we must have made a mistake by only selecting one adult in the room. When we got their their response was " we have a MAJOR problem on our hands"...not what we expected. After getting that...

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1Thank Jeff L
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Jeff L First of all, we would particularly like to thank you for taking the time to share your honest feedback with us. Since your travel agency unfortunately indeed booked two single rooms, our front office agent was very surprised that you were totally eight persons (two families of four) at the time of check-in. Nevertheless, we immediately did...

Mandurah, Australia
Reviewed 3 weeks ago

This is the 3rd time we have stayed at this luxurious hotel. The rooms are like being in a palace. From the beautiful decor to the huge size of the room and bathroom. We were lucky enough to be on the lake side and the views were amazing. Staff very friendly. Location ideal.

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Thank Fiona A
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Fiona A The whole team of the GRAND HOTEL NATIONAL is very grateful for your overwhelming feedback in reference to your recent stay at our hotel. Your lovely words are very pleasing to us: we always aim to give our guests the very best possible treatment so that they enjoy an unforgettable stay with us. We will happily share...

Reviewed 4 weeks ago via mobile

Moving here on business and lived in hotel for extended stay. The perfect location and amazing propriety are only half the story. What really sets this property apart are its staff. The people are all dedicated and tirelessly committed to superior customer service. Whether it's Laura at the reception, Simon in the bar, or the two lovely breakfast buffet ladies,...

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Thank Jackthedog88
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Jackthedog88 The whole team of the GRAND HOTEL NATIONAL thanks you very much for your positive feedback. Your overwhelming words about your stay at our hotel are tremendously motivating for us. We are very glad to hear that you enjoyed your stay with us and that you were able to spend a memorable time. It would be lovely to...

Chicago, Illinois
Reviewed 18 February 2017 via mobile

This hotel was hands down the most beautiful hotel I've ever stayed in. We had a junior suite with a lake view and the views were stunning to wake up to! The hotel provides luxury and service like no other. Amazing experience to start our vacation in Switzerland!

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Thank Amanders277
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Amanders277 The whole team of the GRAND HOTEL NATIONAL is very grateful for your overwhelming feedback in reference to your recent stay at our hotel. Your recognition is our best reward and our greatest source of motivation to continue dedicating ourselves to giving our guests an extraordinary stay. Most of all we are happy to hear that you enjoyed...

Doha, Qatar
Reviewed 23 January 2017 via mobile

I've had a best time in Grand National Hotel and they have a very good room service and its very clean hotel and so quiet . I hope that anyone visit Lucerne to book into the Grand National Hotel . You will be a princess

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Thank binnasser18
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear binnasser18 The whole team of the GRAND HOTEL NATIONAL thanks you very much for your positive feedback. Your overwhelming words about your stay at our hotel are tremendously motivating for us. We are very glad to hear that you enjoyed your stay with us and that you spent an a memorable honeymoon in Lucerne. We would be delighted to...

Tel Aviv, Israel
Reviewed 17 January 2017 via mobile

We enjoyed very much of our staying in the hotel. Our deluxe room was big, elegant and beautiful, with a balcony to the lake. The location of the hotel is just perfect: 5 min. Walking distance from the city. Hotel's staff were very nice and helpful. If we return to Luzern, i have no doubts, we return to this wonderful...

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Thank Liron T
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Mr. Liron T Thank you very much for staying at the GRAND HOTEL NATIONAL and for taking the time to give us your personal feedback. Honest feedback is very important to us as it is our highest aim and the greatest source of motivation for the entire team always to do our very best so that our guests can...

Middle East
Reviewed 10 January 2017

We stayed for 4 nights at this amazing hotel, we are a family of 5 so to have a connected room you have to be in the city side not the lake side but didn't make a big difference. The rooms are very spacious, bed and pillow super comfortable. They have different restaurants but very busy (I guess you need...

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Thank Kimina29
DanielGarbrecht, Leiter Front Office at Grand Hotel National, responded to this review

Dear Kimina29 We would like to thank you for taking the time to give us your feedback. Reading your outstanding comments gives us tremendous pleasure and we will gladly share your glowing praise with our entire team. Positive feedback always spurs us on to continue looking after our guests with full dedication so as to ensure they enjoy an unforgettable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant Padrino
Restaurant Padrino
Cuisines: Italian, European, Mediterranean
Restaurant 1871
Restaurant 1871
Cuisines: European, Swiss, Central European
NATIONAL Restaurant Bar Terrasse
NATIONAL Restaurant Bar Terrasse
Cuisines: European, Bar, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne! ... more   less 

Additional Information about Grand Hotel National

Address: Haldenstrasse 4, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $377 - $666 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel National 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Grand Hotel Lucerne
Hotel Style:
#12 Romantic Hotel in Lucerne
#14 Family Hotel in Lucerne
#15 Luxury Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel National staff and other travellers.
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Questions? Get answers from Grand Hotel National staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A lake view is a must!!”
 of 5 bubbles Jillian0004, 21 Mar 2017 | Read review
“If you can afford it pay the extra for a room on the lake side.”
 of 5 bubbles 317fionaa, 1 Mar 2017 | Read review
“lake view room”
 of 5 bubbles burgundy2016, 7 Jan 2017 | Read review
“Make sure you get a lake view so you can also see the mountains!”
  • View from the Junior Suite balcony
 of 5 bubbles FromHeretoSunday, 23 Nov 2016 | Read review
“Junior suite facing the front”
 of 5 bubbles monu483, 10 Nov 2016 | Read review
5 of 5