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Grand Hotel National

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#20 of 69 Hotels in Lucerne
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Hotel National
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389 Reviews from our TripAdvisor Community

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Showing 275: English reviews
Sarasota, Florida
Reviewed 20 June 2014

Great location right on Lake Lucerne and only a fifteen minutes walk along a tree covered walk way to the main train station and a five minute walk to Old Town with all it’s restaurants, old buildings, narrow streets and covered bridges. Service and facilities were excellent but that is what one expects from a five star Swiss hotel. Room...

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Helpful?
Thank George B
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear George B First of all thank you very much for your great review about your recent stay at our Grand Hotel National. We are glad to read that we were able to meet your expectations in regard to our facilities and services and that you are considering revisiting our hotel for your next stay in Lucerne. Please accept our...

Atlanta, Georgia
Reviewed 17 June 2014

Stopped in Lucerne and choose this hotel through AEV due to its prime lake front location. Rooms were very nice, only issue was due to age the air conditioning didn't cool the rooms very well. Terrific lake front with long shaded sidewalk and wonderful cafes. Close to the old town center with great restaurants and shops. Lucerne is extremely expensive...

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Thank Bucketlistm
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Bucketlis First of all we would like to thank you for having taken the time to write a review about your recent stay at the Grand Hotel National. Every feedback is important to us as it helps us to reach our highest aim which is to fulfill all our guest's expectations. Please let us ensure you that we always...

Sacramento, California, United States
Reviewed 12 June 2014

I stayed here last week with my two teenagers, ages 12 and 14. From the moment we arrived until the moment we left, the hotel went above and beyond to make sure our stay was amazing. The room; impeccably maintained. The staff; knowledgable and friendly. The views, spectacular and the location is beyond your wildest dreams. The restaurants are REALLY...

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1Thank Michela M
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Michela M Thank you very much for your warm words and your wonderful review about your recent stay at our hotel. We already forwarded your great comments to all our staff members as it is the best motivation for all of us to always keep up with the good service. Furthermore we appreciate your feedback regarding our Bar Service...

San Rafael, California
Reviewed 6 June 2014

Although the lobby is not very exciting, the warm and welcoming greeting that you receive upon arrival make up for it. We splurged and reserved an empire junior suite and it was worth every penny. Stunning views, balcony overlooking the lake, gorgeously appointed, huge room with a walk in closet! Also a separate toilet room from the large bathroom. The...

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Thank Patolsen2
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Patolsen2 Thank you very much for your great review about our hotel. We appreciate your lauding words about our staff a lot as it is the biggest motivation we can get to continuously keep up and improve our hospitality and service skills. Although the Restaurant 1871 does not belong to the hotel we are more than happy about your...

Dallas, TX
Reviewed 26 May 2014

We had a large room facing the lake with a balcony and breathtaking view of Pilatus and other mountains across the lake. Immense marble bathroom with separate tub and shower - all thoroughly modern. Staff was friendly and tried their best to be helpful, but there is no concierge and the young ladies at reception lack experience. Several restaurants in...

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1Thank dallasdr
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear dallasdr First of all thank you very much for sharing your experience about your stay at our hotel. Every feedback is very important to us as it helps us to continuously improve our service. Therefore we appreciate your critical comment about our reception staff and the food, even though it would be helpful if you could let us know...

Manchester, United Kingdom
Reviewed 21 May 2014

I spent 2 nights at this hotel in one of their better suites. The room was without doubt special. A small balcony overlooked the lake, the room was large with a very comfy bed and a nice coffee machine. The bathroom was huge with a separate WC and great shower, large bath and double sinks. The service was impeccable and...

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Thank Naomi08
Julia A, Leiter Front Office at Grand Hotel National, responded to this review

Dear Naomi08 Thank you very much for having taken the time to write a review about your recent stay at our hotel. We appreciate your kind words and comment about our rooms and service a lot and are happy to read that you enjoyed your stay with us. We are looking forward welcoming you back to our property in the...

Katy, Texas, United States
Reviewed 4 May 2014

This review is not really about the hotel but the outdoor restaurant called the Terrace at the National Hotel. It was the best meal we had in Lucerne. A nice salad, a bowl of vegetable soup and a wienerschnitzel topped off with an apple strudel. It was amazing. The wait staff was friendly and overlooked our lack of German. It...

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1Thank Ronald B
Christoph S, Sales Executive at Grand Hotel National, responded to this review

Dear Ronal B Thank you for your taking the time you write a review on Tripadvisor about your experience on our Lakeside Terrace. The National Terrace Team as well as our kitchen crew were more than happy to hear that you enjoyed your time with us and we hope to welcome you back to the GRAND HOTEL NATIONAL one time...

New York City, New York
Reviewed 26 April 2014

Coming from busy Paris with a 6 hour jet lag, one would want to catch up on rest and relaxation. This hotel was perfect for that! Getting to the hotel is as easy as can be. Once you walk out of the train station, you head over the bridge and the hotel is a short walk to your right. It's...

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2Thank kimberly p
Christoph S, Sales Executive at Grand Hotel National, responded to this review

Dear Kimberly p Thank you very much for taking the time to share your experience at our hotel here on Tripadvisor. It is always our great pleasure to hear that our guests enjoyed their stay with us. The location of the GRAND HOTEL NATIONAL is just perfect to enjoy your time in Lucerne. It is close to the train station...

WINDSOR,UK
Reviewed 30 March 2014

We just returned from a wonderful weekend in the beautiful Lucerne. Could not fault this wonderful hotel. The staff were both attentive and very friendly. The interior design is quite exceptional and the splendour of this beautiful property has been very expertly preserved by its owners which is to be commended. The hotel's location alongside the lake offers perfect convenience...

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1Thank CBB99
Christoph S, Sales Executive at Grand Hotel National, responded to this review

Dear CBB99 We thank you very much for your fantastic feedback about your stay at our hotel. It is a great pleasure to hear, that you had a wonderful time at the GRAND HOTEL NATIONAL. We are very happy that you enjoyed the central location of the hotel alongside the lake and liked the interior design of the hotel rooms...

Orlando, Florida
Reviewed 10 February 2014

While traveling around Europe dropped into Lucerne without a reservation. It was a short 5 minute walk from the train station. I was so nicely greeted at the front desk with a warm welcome and offer of a welcome drink. The desk assistant escorted me directly to my room, and explained the exquisite history of the hotel. They surprised me...

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4Thank Floridafunsun
Christoph S, Sales Executive at Grand Hotel National, responded to this review

Dear Floridasunfun With great pleasure we read your positiv feedback and thank you very much for taking the time to share your experiences here on Tripadvisor. The GRAND HOTEL NATIONAL, first opened in 1870, is the oldest Grand Hotel in Lucerne and we still do our best not just to meet but to exceed our guests expectations. The old charme...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant Padrino
Restaurant Padrino
Cuisines: Italian, European, Mediterranean
Restaurant 1871
Restaurant 1871
Cuisines: European, Swiss, Central European
NATIONAL Restaurant Bar Terrasse
NATIONAL Restaurant Bar Terrasse
Cuisines: European, Bar, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne! ... more   less 

Additional Information about Grand Hotel National

Address: Haldenstrasse 4, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $386 - $667 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel National 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Grand Hotel Lucerne
Hotel Style:
#12 Romantic Hotel in Lucerne
#14 Family Hotel in Lucerne
#15 Luxury Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel National staff and other travellers.
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Questions? Get answers from Grand Hotel National staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A lake view is a must!!”
 of 5 bubbles Jillian0004, 21 Mar 2017 | Read review
“If you can afford it pay the extra for a room on the lake side.”
 of 5 bubbles 317fionaa, 1 Mar 2017 | Read review
“lake view room”
 of 5 bubbles burgundy2016, 7 Jan 2017 | Read review
“Make sure you get a lake view so you can also see the mountains!”
  • View from the Junior Suite balcony
 of 5 bubbles FromHeretoSunday, 23 Nov 2016 | Read review
“Junior suite facing the front”
 of 5 bubbles monu483, 10 Nov 2016 | Read review
5 of 5