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Grand Hotel National

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#21 of 69 Hotels in Lucerne
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Hotel National
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378 Reviews from our TripAdvisor Community

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Showing 269: English reviews
Mount Hope, Canada
Reviewed 3 September 2013

I can't say enough nice things about this hotel. From the moment we arrived the staff was extremely helpful and friendly! Room was very spacious and had wonderful view of the lake and mountains. Yes the meals were a little pricey but anywhere in Luzern is the same way. Front desk staff was great at suggesting things for us to...

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Helpful?
Thank travel198060
Nina S, Manager at Grand Hotel National, responded to this review

Dear travel198060 Thank you very much for taking the time to write such a great feedback about your stay at the Grand Hotel National. We are very happy to hear, that you have enjoyed your time with us, especially the view and our concierge services. Our staff knows the region well and is always happy to help finding a secret...

Baltimore, Maryland
Reviewed 30 August 2013

Yes the Grand Hotel is a beautiful hotel in a perfect location. Are stay started perfectly with a wonderful young lady helping us. The room was not ready but they helped with the storage of our luggage. When we returned from a tour our luggage was in our room. No where is it stated that the city view rooms are...

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5Thank Henry N
Nina S, Manager at Grand Hotel National, responded to this review

Dear Henry N Thank you for your review on Tripadvisor and your reservation at the Grand Hotel National Lucerne. We are sorry to hear that you did not enjoy your stay with us in fact of the missing air condition. As stated in the hotel description in our confirmation as well as on the internet platforms all our lake facing...

Hamilton
Reviewed 29 August 2013

I stayed only for 3 nights but I enjoyed the open and hospitable character of this hotel. The room was a lake view double and was very nicely appointed and quite spacious with a desk & sofa. The bathroom was large and clean and had a full suite of furnishings. The shower was a typical European 'shower on a stick'...

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Helpful?
1Thank Mike970
Nina S, Manager at Grand Hotel National, responded to this review

Dear Mike970 It was our great pleasure to welcome you to the Grand Hotel National and we thank you very much for your fantastic feedback about your time with us. We are more than happy to read that you liked your spacious room overlooking the lake as well as our friendly service and the open and hospitable character of our...

Reviewed 28 August 2013 via mobile

The service in this hotel is horrible. I know the world has changed and you can't expect the same standard of Swiss service you could experience ten years ago, but this hotel reaches an entirely new level. When I arrived there was nobody to greet me and help me up the stairs with my luggage, I had to wait a...

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3Thank Ilya K
Nina S, Manager at Grand Hotel National, responded to this review

Dear Ilya K First of all we thank you for sharing your experiences on Tripadvisor and are sorry to hear that you did not enjoy your time with us at all. Our porters are always more than happy to assist our guests with their luggage. Unfortunately, in busy times it can happen, that none of them is in front of...

Sheffield, United Kingdom
Reviewed 20 August 2013

I recently had the pleasure of staying in the Grand National Hotel Lucerne for a business trip. As normal when I received my reservation from the travel agent I checked the hotel reviews out on Tripadvisor and headed straight for the terrible and poor comments, I have a philosophy that if I keep my expectations low then I will not...

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1Thank docsavage1975
Nina S, Manager at Grand Hotel National, responded to this review

Dear docsavage1975 Thank you very much for your detailed review on Tripadvisor. It was our great pleasure to read your mostly positive comments of your stay at the legendary Grand Hotel National Luzern. Especially the highly positive experience of our staff makes us very proud and we have forwarded all your nice compliments to them. Our technical department is already...

Melbourne, Australia
Reviewed 9 August 2013

You cant go wrong with this hotel if you are looking for classic luxury in a historical building made into a hotel. While walking in you cant help but notice the beautiful architecture and luxury. The staff where very friendly and the lake view room although not too big was very well decorated and in harmony with the rest of...

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2Thank Panagiotis_Salapatas
Nina S, Manager at Grand Hotel National, responded to this review

Dear PANSL With great pleasure we were reading your feedback regarding your stay last winter. It was nice to hear that you have enjoyed your stay at the GRAND HOTEL NATIONAL and that you could benefit from the Christmas Glory in Lucerne. We would be very happy to welcome you back to our Hotel one day and wish you in...

Sydney, Australia
Reviewed 7 August 2013

I really found it hard to choose a hotel in Lucerne that fit my budget & family needs for my trip back in June. I searched for months and tossed between my top three hotels for a long time before I decided to go with Grand National. I remembered justifying to my wife that “You need to spoil yourself every...

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2Thank John R
Nina S, Manager at Grand Hotel National, responded to this review

Dear viaggiatori_di_OZ We thank you very much for taking the time to write a report about your stay with us in June. It is our great pleasure to hear, that you were happy with choosing the Grand Hotel National and that you liked the service, your room and the location of our hotel. As you said, the Grand Hotel National...

Kirtland, Ohio
Reviewed 31 July 2013

I can understand certain complaints here for extremely discerning travelers looking for hyper service and the like. This hotel still has to rank high, however, given the comfort level of the rooms, the views, and the historical overtones of this hotel. I did not participate in room or food service at the hotel other then cocktails on their patio, which...

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Helpful?
Thank Wanderer409
Nina S, Manager at Grand Hotel National, responded to this review

Dear Wanderer409 Thank you very much for staying at our hotel and taking the time to write a report about your stay. We are more than happy to hear, that you have enjoyed our hotel and the hospitality of our colleagues. It is our effort to combine tradition with modern accessories in such a historical building. It would be our...

Carlsbad, California, United States
Reviewed 25 July 2013

An amazing old building with great access to historic downtown Lucerne, nice (small) patios with lakeside views, and luxurious spacious and swanky rooms. We ordered breakfast from room service one day and the food was less than average. A talented mini-marching band pulled up and played a few songs for a wedding party downstairs, that made our afternoon!

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1Thank Bear F
Nina S, Manager at Grand Hotel National, responded to this review

Dear Bear F We highly appriciate your feedback and thank for charing your experiences here on TripAdvisor. It is great to hear that the liked our hotel and as well as the city Lucerne itself and have read with great sadnes that you were unsatisfied with the food of our room service. We will investigate this case in order to...

New York City, New York
Reviewed 23 July 2013

Normally I skip mixed/negative reviews here if the rest are excellent. However I just checked out of the hotel. I stayed en route to business meetings in Bern/Zurich. I had a junior suite with the lake view. I travel often (and if you're reading this, you probably do too) and have had the gift of staying in many fine hotels....

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1Thank wholewideworld
Nina S, Manager at Grand Hotel National, responded to this review

Dear wholewideworld Thank you for your feedback on Tripadvisor. We are sorry to hear that you did not enjoy your stay with us at all. The Grand Hotel National is a small hotel with 41 rooms in total only, therfore we only have one bellman who unfortunately was not at the door at the point of time you arrived. But...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurant Padrino
Restaurant Padrino
Cuisines: Italian, European, Mediterranean
Restaurant 1871
Restaurant 1871
Cuisines: European, Swiss, Central European
NATIONAL Restaurant Bar Terrasse
NATIONAL Restaurant Bar Terrasse
Cuisines: European, Bar, International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
We endeavour to cater to your every wish by offering sophisticated, personalised service and a sense of hospitality embodied by every member of the hotel staff.The blend of tradition and modernity in our hotel is beyond compare. Inside, the legendary names of the founding fathers, César Ritz and Auguste Escoffier, the elegant neo-renaissance and new baroque architecture and a history stretching back almost 150 years come face to face with contemporary design and sophisticated flair.Our Grand Hotel has it all: luxury accommodation for the most fabulous holidays, the ideal place for social occasions, a springboard for travelling, a gourmet destination, an environment for inspirational events, a mirror of the world... and within our four walls, a lively, very welcoming microcosm.Indulge yourself in Lucerne! ... more   less 

Additional Information about Grand Hotel National

Address: Haldenstrasse 4, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $338 - $614 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel National 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Grand Hotel Lucerne
Hotel Style:
#12 Romantic Hotel in Lucerne
#14 Family Hotel in Lucerne
#17 Luxury Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel National staff and other travellers.
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Questions? Get answers from Grand Hotel National staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lake view room”
 of 5 bubbles burgundy2016, 7 Jan 2017 | Read review
“Make sure you get a lake view so you can also see the mountains!”
  • View from the Junior Suite balcony
 of 5 bubbles FromHeretoSunday, 23 Nov 2016 | Read review
“Junior suite facing the front”
 of 5 bubbles monu483, 10 Nov 2016 | Read review
“Any room type which provides a lake view!”
 of 5 bubbles rscollo, 18 Oct 2016 | Read review
“We had a corner room on the front side of the hotel, which allowed us a nice view of the lake from our balcony”
 of 5 bubbles kikialt, 6 Oct 2016 | Read review
5 of 5