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Grand Hotel National

445 reviews
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Traveller (293)
Room & Suite (145)
Dining (19)
Overview
  • Excellent61%
  • Very good21%
  • Average9%
  • Poor6%
  • Terrible3%
Travellers talk about
“lake lucerne”(33 reviews)
“junior suite”(20 reviews)
“old town”(27 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
5.0 Star Hotel
All hotel details
Rooms
Jan 29Jan 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (445)Write a Review
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All reviewslake lucernejunior suiteold townlake sidelarge bathstunning hoteltrain stationvalet servicea city view roomfive star hotelstar serviceold swiss housefresh fruittravel agentfree upgradetown centrenespresso machine
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141 - 145 of 314 reviews
Reviewed 25 April 2015

Grand National was an absolutely fantastic experience. The staff greeted us with a free upgrade, leaving us with an unbelievable room and views. Desk staff was helpful and attentive, with the housekeeping team did a wonderful job cleaning up after us. Hotel and grounds were...More

2  Thank rojoeinnc
Response from Philipp L, Manager at Grand Hotel NationalResponded 27 May 2015

Dear Rojoeinnc Thank you very much for your kind words and for choosing the GRAND HOTEL NATIONAL for your stay in Lucerne. We always do our utmost best to offer our guests a wonderful experience during their with us and give them a home away...More

Reviewed 25 March 2015

At about $300 off-season for a Lakeview room, the price was reasonable enough. However the room was quite small and the bathroom, though fully-equipped, was tight and cluttered. There was jackhammering and sledge-hammering noise intermittently during the day (started 7:30 am on my second day)....More

2  Thank MannyG2000
Response from Philipp L, Manager at Grand Hotel NationalResponded 27 May 2015

Dear MannyG2000

 Thank you very much for your feedback on TripAdvisor. We appreciate that you took the time to inform us about your experiences during your stay with us. A traditional building as the GRAND HOTEL NATIONAL needs, in order o satisfy the demands of...More

Reviewed 17 February 2015 via mobile

The Grand Hotel National in Lucerne is not only a beautiful property ideally located on the lake and near city centre, but the staff is truly dedicated to ensuring that your experience is outstanding. I could not be happier with my stay here and I...More

1  Thank jkcinnyc
Response from Philipp L, Manager at Grand Hotel NationalResponded 27 May 2015

Dear Mrs Jkcinnyc Thank you very much for staying at the GRAND HOTEL NATIONAL and for your positive feedback on TripAdvisor. It is a great pleasure to learn, that you enjoyed your stay and especially that our staff did such an excellent job. We will...More

Reviewed 1 February 2015

My hubby and I visited Luzern to explore the Transport Museum, and decided to spend our night in Grand Hotel National, we were about to take the cheapest room which is the city view but we were told that there's no occupancy, so we took...More

2  Thank Evita_Neuschwander
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 27 May 2015

Dear Evita_Neuschwander First of all thank you very much for having taken the time to share your experience regarding your stay with us here on Trip Advisor. Certainly our biggest aim is to ensure a comfortable and careless time for our guests and therefore we...More

Reviewed 24 January 2015

Stayed for 4 days at this gorgeous hotel! Wonderful view of Lake Luzern from our balcony. We picked a suite and were very glad with the room that was reserved for us. Since it was our anniversary trip, they set up chocolates, greeting card, breakfast...More

Thank Globetrotter-from-TX
Response from Julia A, Leiter Front Office at Grand Hotel NationalResponded 27 May 2015

Dear Globetrotter-from-TX Thank you so much for your wonderful review here on Trip Advisor. Certainly the full satisfaction of our guests always is and has to be our biggest aim and therefore we are very proud to read that we were able to make your...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$255 - US$447 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Lucerne
#12 Romantic Hotel in Lucerne
#15 Luxury Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$255 - US$447 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Family Hotel in Lucerne
#12 Romantic Hotel in Lucerne
#15 Luxury Hotel in Lucerne
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (293)
Room & Suite (145)
Dining (19)
Pool & Beach (2)
Hotel & Grounds (148)
Bathroom (12)
Business Centre & Event Rooms (1)
Questions & Answers
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Merlion42
17 September 2017|
AnswerShow all 2 answers
Response from DanielGarbrecht | Property representative |
Dear Merlion42 The hotel itself does not have a gym. We are working together with the Fitnesspark National opposite the hotel and the admission is CHF 25.00 per person/entry for hotel guests (special rate). The tickets are... More
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jfranzen77
4 April 2017|
AnswerShow all 2 answers
Response from DanielGarbrecht | Property representative |
All our rooms are equipped with hair dryers.
0
Votes
Google Translation
Jeffrey F
26 February 2017|
Answer
Response from DanielGarbrecht | Property representative |
Dear Jeffrey F Our valet parking service is avaiable at CHF 35.00 per car per day. Best regards GRAND HOTEL NATIONAL Daniel Garbrecht Front Office Manager
0
Votes
Google Translation
Room Tips
"If possible get a lake facing room - those views of the lake and mountains are unbeatable."
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"A Lake view room would be divine."
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"Junior Corner Suite is perfect. If not that, any room facing the promenade."
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"Ask for a lakeside view"
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