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Palace Luzern

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Palace Luzern
Palace Luzern
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980 Reviews from our TripAdvisor Community

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Showing 608: English reviews
Orlando, Florida
Reviewed 18 June 2016

Spent two nights and three days at Palace Luzern. We arrived early in the morning after an overnight flight so our room wasn't ready. They kept our luggage for us and had it in our room waiting for us when the room was available. Everyone from the doorman to the front desk staff to the concierge was friendly, knew our...

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Helpful?
Thank ML0308
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear ML0308 Thank you very much for your great review. It was a pleasure for us having you here at the PALACE LUZERN and we do hope to welcome you back to our beautiful property directly on the shores of Lake Lucerne. Best regards Raymond Hunziker General Manager

Guatemala, Guatemala
Reviewed 16 June 2016

They were waiting for me at the airport in Zurich. Since then, service was great. They pay an amazing amount of detail to the small details which make the experience more enjoyable. The view from the room, facing the lake was awesome and the room was spacious with more than enough closet space.

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Helpful?
Thank Thomas D
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Thomas D Thank you very much for your lovely feedback. We are glad you have thoroughly enjoyed our service since the beginning of your arrival in Switzerland. Thank you for your compliments regarding your room. We do hope to welcome you back to our beautiful place directly on the shores of Lake Lucerne. Best regards Raymond Hunziker General Manager

Stuttgart, Germany
Reviewed 13 June 2016

Review collected in partnership with 7Ideas.com
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Helpful?
Thank Kenneth F
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Bradenton, Florida
Reviewed 11 June 2016

Outstanding location near Luzern lake with spectacular mountain views. Great location for connections and downtown. Old world hotel with priceless antiques everywhere from phones to tapestries. Best time is over Swiss "4th of July" August 1st when fireworks light the lake. 1/2 rooms face lake and alps, back faces small mountains. Rooms very greatly to ask to see room or...

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Helpful?
Thank richard s
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear dicksmith24 Thank you very much for your feedback. We would be more than happy to welcome you back to our beautiful hotel directly on the shores of Lake Lucerne. Best regards Raymond Hunziker General Manager P.S. On June 25 you can enjoy a firework show directly from our lakeside terrace.

Dubai, United Arab Emirates
Reviewed 11 June 2016

Not very Welcoming, when we arrived there, no body there to help with the luggage, Comparing to Schewizerhof Luzern, Receptionist not very helpful. this hotel is Big zero in the service department. The old lady in the kitchen was Very helpful. she made us a special Omlette too. but the young lady one in the receptionist was not that good....

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Helpful?
Thank coppu
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear coppu Thank you very much for your honest feedback on Tripadvisor. We are taking every feedback of our guests very seriously. Please accept my sincere apologies for any inconvenience caused. I would like to assure you that this is not our high service standard and that I would like to take action myself. In order to analize the situations...

Izmir, Turkey
Reviewed 7 June 2016 via mobile

I stay about 45 days a year in luxury hotels' junior or regular suites due to nature of my business. This time I am not going to write about the hotel facilities but about hotel management approach towards my request for early check out . I have stayed in this hotel chain in Interlaken on june 6th. My reservation at...

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Helpful?
Thank MSUNI
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Mr. Unsal Thank you very much for your rating on Tripadvisor. We understand that you are upset and we are sorry for that, but on the other hand we have to clarify, that you did not book your room directly with us, but with a third party. If guests book a room directly with our reservations department, we are...

Abu Dhabi, United Arab Emirates
Reviewed 7 June 2016

I stayed recently in " Palace Luzerne" and really had a wonderful stay. Everything was perfect from the moment I reached Luzerne train station where the hotel sent me their car to transport us to the hotel, to the moment I stepped in the hotel. Reception Staff are very friendly, Concierge staff are also very helpful. The hotel has a...

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Helpful?
Thank Ibrahim B
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Ibrahim B Thank you very much for your lovely feedback. We are already looking forward to welcoming you back to our beautiful hotel directly on the shores of Lake Lucerne. Best regards Raymond Hunziker General Manager

Reviewed 5 June 2016 via mobile

We stayed in a junior suite facing the lake for two nights. The staff was welcoming, helpful and gracious in every way. The suite was newly decorated in a contemporary style and was comfortable and functional. Nice bedding and linens too. Enjoyed our stay immensely and would love to return for the music festival!

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Helpful?
Thank Elaine F
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Elaine F Thank you very much for your lovely comment on TripAdvisor. We are glad you have enjoyed your stay with us and we are looking forward to welcoming you back to the PALACE LUZERN in the hopefully not too distant future, maybe for the Lucerne Festival in summer. Best regards Raymond Hunziker General Manager

Fort Worth, Texas
Reviewed 3 June 2016

Spend 4 nights at this property during a recent trip to Switzerland. Palace Luzern was by far our favorite. Has "old world" elegance and is in a wonderful location right on the lake and walking distance to everything in town. Room was a jr suite that faced the water with a small patio which was nice. Weather was nice during...

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Helpful?
Thank mike h
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Mike H Thank you very much for your lovely feedback. We are very happy to hear that you have enjoyed your stay at the PALACE LUZERN in a nice Junior Suite. Our location directly on the shores of Lake Lucerne is spectacular. Did you know, that the PALACE LUZERN is built on oak poles? It would be our pleasure...

Boston, Massachusetts
Reviewed 2 June 2016

A great place to make an appointment for a massage - quite relaxing and restorative. There is also a steam room and a sauna and shower. After a long day or days of walking and carrying suitcases, your muscles and nerves will thank you.

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Thank Anglotripper
PalaceHotelLuzern, Manager at Palace Luzern, responded to this review

Dear Anglotripper Thank you very much for your compliments about our PALACE SPA. We are very happy to hear that you like our massages and our relaxing spa and we do hope to welcome you back soon. Best regards Magdalena Halbgewachs Spa Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Elegant lakefront Hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 

Additional Information about Palace Luzern

Address: Haldenstrasse 10 | 6002 Luzern, Lucerne 6006, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $399 - $777 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from Palace Luzern staff and other travellers.
18 questions
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Questions? Get answers from Palace Luzern staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the lake view - worth it!”
 of 5 bubbles Aliviocasa, 9 Mar 2017 | Read review
“Lake View Room is something special”
 of 5 bubbles BenM265, 7 Mar 2017 | Read review
“Overlooking the lake always”
 of 5 bubbles gazzaWarwickshire, 4 Mar 2017 | Read review
“Defiantly Book a room with Lake View.”
 of 5 bubbles SueyTravelDiary, 3 Mar 2017 | Read review
“A room overlooking the lake”
 of 5 bubbles JesstwigaL, 26 Feb 2017 | Read review
5 of 5