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The Hotel Lucerne, Autograph Collection

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#14 of 68 Hotels in Lucerne
Certificate of Excellence
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The Hotel Lucerne, Autograph Collection
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368 Reviews from our TripAdvisor Community

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Showing 223: English reviews
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singapore
Reviewed 3 days ago NEWvia mobile

This small (30 rooms) boutique hotel is perfectly located (150 meters from the rail station, 8 minutes walk to Old Town) with modern funky rooms and excellent service staff. From the helpful advice on getting around town (hotel also provided local transit pass) to the mini Toblerone bars on our beds at nighttime turndown service we greatly enjoyed every aspect...

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Helpful?
Thank SingaporeBms
ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection, responded to this review

Dear SingaporeBms Thank you very much for your great review and evaluation about your stay with us at THE HOTEL - Autograph Collection. We highly appreciate you enjoyed your stay and the personal service provided. Of course we will share your feedback with the team and hope to accommodate you again at THE HOTEL whenever your travel plans lead you...

Atlanta, Georgia
Reviewed 1 week ago

The smallest Marriott hotel that we have stayed in with only 30 rooms ( supposedly 2nd smallest hotel in the Marriott chain). Short walk to train station and several restaurants nearby. The restaurant was a bit slow during breakfast. The suite (5500) was beautiful and spacious with plenty of room for 3 persons. Just wish that it has air condition...

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Helpful?
Thank PP2603
ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection, responded to this review

Dear PP2603 Thank you so much for your great feedback about your stay with us at THE HOTEL - Autograph Collection. We highly appreciate you enjoyed your stay and the personal service provided. Of course we will share your feedback with the restaurant team and hope to accommodate you again at THE HOTEL whenever your travel plans lead you back...

Charleston, South Carolina
Reviewed 2 weeks ago

Used Marriott points for a splurge in this very pricey country. There are only 30 rooms at the hotel with each room being different. Each rooms has art work on the ceilings with atypical hotel décor. The rooms were huge by European standards and our room overlooked the park. The staff was extremely accommodating and helpful. The hotel is located...

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Helpful?
Thank Aly7859
ManagerTH, Director of Operations at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Aly7859 Thank you so much for sharing your experience at THE HOTEL - Autograph Collection with the world. We are happy to hear you enjoyed the great central location and the still calm area around the hotel, as well as the personal service provided. Hoping to accommodate you again in future, we remain at your disposal for any further...

Reviewed 13 March 2017 via mobile

My husband and I stayed here for two nights on a multi city European trip and we made the fantastic decision to stay at this hotel. Our amenities were nice but the thing that stood out to is the most was the impeccable service provided at this location from such staff as Jakob and Claudia, to name a few. They...

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Helpful?
Thank Courtney M
Moscow, Russia
Reviewed 5 March 2017

Very friendly and helpful staff who tries to do everything for a convenient stay. Good location. But the restaurant was closed, breakfast very basic with very small choice. No gym, no spa! We had a corner junior suite but it's more like a double room. We did not like the design and furniture at all and think the hotel in...

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Helpful?
Thank Moscow007
ManagerTH, Front Office Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Mr. Moscow Mike Thank you so much for the feedback of your experience at THE HOTEL - Autograph Collection. We sincerely apologize for the inconvenience this may have caused. To improve our customer services, we are currently upgrading our technical infrastructure. We thank you for your stay and hope you can give us a second chance in the future....

Engadin St. Moritz, Switzerland
Reviewed 3 March 2017

Staying for only 1 night I have to say, it was absolutely stunning. Fantastic Junior - Corner Suite with 3 large windows and a small balcony. Unique design throughout the hotel. Only the AC/ heating is a bit loud during the night Very polite and friendly staff at the Reception and at breakfast. Very good choice if you don´t need...

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Thank bretfriedel87
Reviewed 26 February 2017 via mobile

My wife and I stayed two nights while visiting Switzerland. Each room in this hotel is uniquely decorated. The staff is quite professional, friendly and helpful. The breakfast was quiet and cozy. No buffet as is common, but the buffet is essentially brought to your table, a fine assortment of breakfast fare. You can order eggs cooked to order as...

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Helpful?
Thank Layne M
Bountiful, Utah
Reviewed 17 February 2017

We arrived to Lucerne by train, once we got off the train, we opened our map app, to help us determine the distance from the train station to the hotel. Great news, the hotel is about 1/ 12 blocks away from the train station, and in the perfect area for just about everything Lucerne. We walked to the hotel, opened...

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1Thank travelin4funfools
United Kingdom
Reviewed 12 January 2017

I had a nice stay at the Hotel Lucerne, Autograph Collection. The property's staid exterior belies the hip interior with bold colours. The hotel features avant-garde art throughout and bold, adventurous designs. While I stayed only one night, I had the occasion to stay in two separate rooms. The first room, a very spacious one with a high ceiling and...

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Thank travelentuziast
Athens, Greece
Reviewed 7 December 2016

Very special design ,black colour with red furniture and inox. Interesting seilling Excellent breakfast Very happy people and willing to support In this Hotel you feel at home Its very quite also so close to the train station.

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Helpful?
Thank Ria T
ManagerTH, General Manager at The Hotel Lucerne, Autograph Collection, responded to this review

Dear Ria T Thank you for sharing your great feedback and evaluation about your stay with us at The Hotel - Autograph Collection. We are happy and proud you enjoyed a very special time and felt at home in our small boutique hotel. Hoping to be your host again, we remain at your disposal for any further assistance. Best regards,...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Bam Bou by Thomas
Bam Bou by Thomas
Cuisines: French, Mediterranean
The Lounge
The Lounge
Cuisines: Bar, European, Pub
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
The Hotel is a unique establishment exuding charm and charisma in Lucerne Switzerland. No two guest rooms are alike – and each has a tale to tell. They lean away from the familiar and the everyday. The art lies not so much in what is included but in what is left out. Guests are invited to abandon themselves to the inspirational poetry which characterises this sense-awakening boutique deluxe hotel. ... more   less 

Additional Information about The Hotel Lucerne, Autograph Collection

Address: Sempacherstrasse 14, Lucerne 6003, Switzerland (Formerly The Hotel Luzern, Autograph Collection)
Region: Switzerland > Canton of Lucerne > Lucerne
Price Range: $334 - $601 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hotel Lucerne, Autograph Collection 5*
Number of rooms: 30
Reservation Options:
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Also Known As:
Hotel Lucerne
Hotel Style:
#6 Romantic Hotel in Lucerne
#8 Family Hotel in Lucerne
#8 Business Hotel in Lucerne
#11 Luxury Hotel in Lucerne
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel Lucerne, Autograph Collection staff and other travellers.
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Questions? Get answers from The Hotel Lucerne, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner Junior Suite”
bretfriedel87, 3 Mar 2017 | Read review
“Had 5th floor corner, Excellent location”
BR2016Canada, 19 Nov 2016 | Read review
“Hotel desk sometime keeps passes for the Transport Museum. Don't forget to ask. Complementary water every morning we went out.”
iUmar, 30 Oct 2016 | Read review
“There is a frightful orange room make sure this does not happen to you unless you are Dutch or love orange!”
peggyg350, 13 Sep 2016 | Read review
“Higher floor rooms have smaller windows”
whitemice46, 23 Aug 2016 | Read review
5 of 5