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Metropole Hotel Interlaken

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Traveller (236)
Room & Suite (196)
Dining (113)
Overview
  • Excellent32%
  • Very good43%
  • Average16%
  • Poor5%
  • Terrible4%
Travellers talk about
“tower block”(4 reviews)
“top floor”(21 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4 Star accommodation
All hotel details
Additional information
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Rooms
Aug. 26Aug. 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (600)
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Traveller rating
135
168
62
20
19
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LanguageEnglish
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135
168
62
20
19
Show reviews that mention
All reviewsrooftop restauranttower blocktop floorfloor roomtea making facilitiesexcellent viewview from the balconydecent hotelcentral locationwi fithird floorno air conditioningtrain stationswiss alpscold meatsyogurtbread
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1 - 5 of 404 reviews
Reviewed 5 days ago

My family stayed at the Metropole hotel in July 2018 for 3 nights. I learned from the trip advisor reviews that the hotel arranges to pick up and drop off guests from/to the train stations, so we used this service (free of charge) arriving and...More

Thank Canada356
Response from metropoleinterlaken, Manager at Metropole Hotel InterlakenResponded 4 days ago

Dear Canada356 Thank you for your honest feedback and the compliment for having nice and Patient staff. I of course will forward it. I am very pleased to let you know, that we will beginn another part of our renovation on 7th of January. We...More

Reviewed 5 days ago

The worst experience ever. Not clean Rude staff No air-condition The beds were uncomfortable and very old and will damage your back and nick The only good things about this hotel is the location and you can find many better hotels on the same area....More

Review collected in partnership with this hotel
Thank bader882
Response from metropoleinterlaken, Manager at Metropole Hotel InterlakenResponded 4 days ago

Dear bader882 I refer to your feedback on TripAdvisor. I would be very happy if you could let me know, when you were staying with us and what room your were in. Could you please let me know as well, who was rude to you?...More

Reviewed 1 week ago

The Metropole is in a great location with great views of the Jungfrau. Staff super friendly The beds are comfy, the breakfast is great. Rooms could do with a bit of refurbishment. If I could find some things to improve as a friendly long t...More

Review collected in partnership with this hotel
Thank radiosutch
Response from metropoleinterlaken, Manager at Metropole Hotel InterlakenResponded 1 week ago

Dear radiosutch Thank you very much for your kind and motivating feedback! We will of Course check your 3 suggestions. We hope to see you on your next trip to Switzerland. Our best wishes, Marco von Euw Hotel Manager

Reviewed July 6, 2018 via mobile

When I checked-in I was given a small room. As I had stayed at the hotel several times in the past and knew how other rooms were looking, I went to reception to ask if they could assign me another room. The answer to my...More

Thank Michele S
Response from metropoleinterlaken, Manager at Metropole Hotel InterlakenResponded July 7, 2018

Dear Michele S Thank you for your feedback on TripAdvisor. Unfriendliness is absolutely not acceptable. I will take the necessery steps. Furthermore I have checked your reservation. The first room you got, was exactly what you have booked. You did indeed profit from a free...More

Reviewed June 28, 2018 via mobile

Hotel Metropole is located right in the centre of Interlaken. Even though the look from the outside is not very appealing, all the hotel rooms have got balconies with amazing views to the mountains and the paragliders getting ready to land. The hotel room is...More

Thank NeusLB
Response from metropoleinterlaken, Manager at Metropole Hotel InterlakenResponded June 30, 2018

Dear NeusLB Thank you very much for your Feedback! Such guest reviews is motivating all of our Team. We hope to welcoming you another time at the Metropole Interlaken. My best wishes, Marco von Euw Hotel Manager

View more reviews
About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free Internet
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Electric Vehicle Charging Station
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Sauna
Details
Price range
US$171 - US$405 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Interlaken
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$171 - US$405 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Luxury Hotel in Interlaken
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (236)
Room & Suite (196)
Dining (113)
Pool & Beach (3)
Amenities (92)
Questions & Answers
Ask a question
130prafull
February 17, 2018|
Answer
Response from Aussiekiki |
15
0
Votes
Christine B
January 31, 2018|
Answer
Response from metropoleinterlaken | Property representative |
Dear Chrisitne Thank you for your answer. Our guests can use our car park for a special rate of only CHF 8/night outdoor or CHF 12/night in our garage. Both, the outdoor and the garage are just next to our hotel. We kindly... More
0
Votes
Google Translation
Vipin S
March 8, 2017|
Answer
Response from metropoleinterlaken | Property representative |
Dear Vipin S Thank you for your message. I kindly ask you to cancel the booking through the channel you have made it. If you booked directly please send an E-Mail with your booking number to mail@metropole-interlaken.ch... More
0
Votes
Google Translation
Room Tips
"High floor for a best view"
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"Great view from 5th floor.."
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"Unable to complete as our room was tatty and in need of urgent refurbishment."
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"Higher the better but all rooms have good views of the mountains"
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