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Carlton-Europe Hotel

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284 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Reviewed 18 August 2014

We arrived at the room at 5:00 pm and the first surprise was the unbearable heat. The second surprise was the absence of air conditioning. Yes, I experienced a terrible hot temperature in Switzerland – this is at least curious. As the floor is made of wood, the noise when somebody moved around the room could be heard throughout the...

1Thank MamaT33
Reviewed 12 August 2014

We stayed two nights here, during Swiss National Holiday weekend. That's probably why the rate was so inflated. It is very close to the train station, which we didn't care because we had a rental car. Booking.com indicated parking was $10 per night, however, when we arrived the Front Desk informed us only garage spaces were available at $15 per...

Thank Brown_Samantha
Mansfield, United Kingdom
Reviewed 10 August 2014 via mobile

With in walking distance of interlaken train station.nice warm welcome from staff. Provided with maps and other information about the city.for people looking for halal meal the restaurant is just next to it.nice buffet breakfast.views from room were not ideal

1Thank sherpao
Reviewed 20 July 2014

The location of this hotel - an easy walk from the Interlaken Ost train station is great. Its a nice old building, but the renovations are kind of odd and feel a bit cheap. But, for the area, its not expensive, and more than adequate. I was upgraded to a front room with a balcony overlooking the river, so that...

1Thank Mignonandchic
Beaudesert, Australia
Reviewed 4 July 2014

Made to feel very welcome on arrival with offer of iced tea. We were supplied with lots of maps and information and with this local advice ended up saving us time and money, reference Schilthorn excursion as opposed to Jungfrau particularly with inclement weather. In the end we didn't either as both peaks were whited out. Room was pleasant with...

Thank Diane R
Sheffield, England, United Kingdom
Reviewed 3 July 2014

We stayed at this hotel for 6 nights as our base for a guided train holiday. We received a very friendly welcome from Lin and Nicole which included a refreshing glass of iced tea and a short history and description of the hotel. Having already read some reviews we were delighted to be allocated a room in the Europe side...

2Thank Jennie J
New Delhi, India
Reviewed 1 July 2014

The room was we bad and not fresh. The staff was extremely rude there were 2 female staff and one male manager. They insulted two ladies as they wanted to check out before their time and also asked them to pay for the night they stayed + two more nights as they had to pay the company the booking was...

5Thank 4NN2014
Dubai, United Arab Emirates
Reviewed 28 June 2014

Just a short walk away from Interlaken Ost station this hotel has large spacious rooms and wide balconies overlooking the street with a view of the mountains. Carlton Europe has a a mix of vintage and modern with wooden floors and tea makers . The best part is the ever helpful staff who provides a 10 min session as soon...

Thank dineshnambiar2000
Bath, United Kingdom
Reviewed 17 June 2014

The room was spacious with two balconies and a modern bathroom. The breakfasts and dinners were great, and on the free nights there were plenty of restaurants of all kinds nearby if you wanted them, but we preferred to eat well in the hotel, 3 courses with an amuse bouche for 29 swiss francs. The bits and pieces that seemed...

Thank Leonard P
Carlton-Europe, Manager at Carlton-Europe Hotel, responded to this review

Dear Leonard Thank you for having stayed with us and your kind feedback. You are right that I, as the manager, haven't showed up enough during your stay. I was out ot the hotel almost all the time. Please accept my apologies. I hope, that my staff was able to replace me and to give you all the requested services...

Hong Kong, China
Reviewed 11 June 2014

Great location and very close to Interlaken Ost train station. Thats why we chose it for a rest point before going to Jungfraujoch. Room is clean but old fashioned with simple settings. Appreciated our room provide a tiny balcony(with coffee table and chairs) facing to the city with panorama view, we enjoyed a pre-breakfast here with some biscuits and tea...

Thank Chris L
Carlton-Europe, Manager at Carlton-Europe Hotel, responded to this review

Dear Chris - thank you for having come from Hongkong and staying with us. Our Team is happy that you liked us and our Services. Knowing that the buildings have been constructed around 1900 we will continue to renovate and to save the traditional rooms in the future. Your kind feedback encourages us to continue. Have a healthy and good...

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Meeting Rooms
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Art Nouveau hotel "Carlton-Europe" has a very long tradition. Led by a young team which will tailor to your needs and reflect the charm of the house. After a visit to this idyllic setting, you will take a feeling of security back home. Centrally located just 200 meters from the Interlaken Ost train station on the famous Höheweg. Starting point for excursions in the Jungfrau region as well as the recreation area around Lake Thun and Brienz. Parking lots for cars (chargeable). On foot you reach the center of Interlaken within 5 minutes. The Hotel Carlton-Europe can offer the following: -Team building, motivation -Adult education -Full Catering -Conference rooms with plenty of ambience. The hotel rooms are individually renovated with own equipment. Restaurants: Ruedihus (traditional Swiss cuisine), Johnny's Gärtli (Steakhouse), Shalimar (Indian cuisine and pizzas) and Johnny's Bar Dancing. Leisure: Billiards, Table Tennis, Chess. Large hotel garden with a natural swimming pond. Central, quiet location. ... more   less 

Additional Information about Carlton-Europe Hotel

Address: Hoeheweg 94, Interlaken 3800, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Price Range: $192 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Carlton-Europe Hotel 3*
Number of rooms: 92
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Also Known As:
Carlton Europe Hotel Interlaken
Carlton Europe Interlaken
Hotel Style:
#4 Spa Hotel in Interlaken
#4 Ski-In / Ski-Out Hotel in Interlaken
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Questions & Answers

Here's what travellers have asked, with answers from Carlton-Europe Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you think the train would be too noisy then choose a room at the back of the hotel.”
 of 5 bubbles travellingtaff4, 18 Oct 2016 | Read review
“Our room was on the third floor and was very quiet.”
 of 5 bubbles wasthere1967, 18 Oct 2016 | Read review
“Rooms face Jungfrau will be more quieter.”
 of 5 bubbles yongning, 18 Oct 2016 | Read review
“loved 461 for views of distant Jungfraujoch and spacious room”
  • view from our room 461
 of 5 bubbles SusanVM, 18 Sep 2016 | Read review
“Ok place. Location excellent but they must renovate the bath room. It does not drain and there is no water guard. On the top of it, we received an warning mail from management for flooding the bath room. Unless they renovate, will not recommend anyone to this place. ”
 of 5 bubbles tbando123, 19 Aug 2016 | Read review
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