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Grand Hotel Eden

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Grand Hotel Eden
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294 Reviews from our TripAdvisor Community

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Showing 157: English reviews
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Ghent, Belgium
Reviewed 6 days ago NEW

This hotel has 5 stars, most probably because of its location on the Lago Lugano. The rooms have a beautiful view, that is true! However, they are quite old looking and need a refresh. My room had problems with the A/C (way too hot and had to leave the terrace door open all night for it to cool down), there...

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Helpful?
Thank isabelle_demilde
Reviewed 27 December 2016 via mobile

Hi! Hotel Eden is the only Hotel which stood on the bank of Lake Lugano & probably the only reason why I am giving it 3 stars ✨. The rooms facing the lake view were stinking along with very poor air conditioning & on requesting to change our rooms, the manager was not very accommodating despite of lot of vacant...

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Thank Pankaj V
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear Mr. “Pankaj V”, Thank you for taking the time to post your review about your June’s stay at the Grand Hotel Eden. I read your observations and I am very sorry that your overall experience in our hotel didn’t meet your expectations, except for the lake floating deck. With regards to the room change, I am sorry that we...

Miami
Reviewed 28 October 2016

The location is perfect, away from the crowds yet very close to everything with a short stroll along the waterfront. The breakfast was great, in a room with great views, you could eat inside or outside. Did not dine at the hotel as the prices were a little too high, and there were a lot of options close by. I...

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Helpful?
Thank Gabri
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “Gabri”, Thank you for taking the time to post your positive review about your recent stay at the Grand Hotel Eden. We are very pleased to read your commets as all our effort are made to enhance our gest sojourn and we are happy that you noticed that. We all look forward to your next visit and send you...

Singapore, Singapore
Reviewed 14 October 2016

On a recent trip stayed at Hotel Eden. It is very well located and I was lucky to have a room with a balcony on the lake. The views are to die for. Service is good and staff is very kind. Breakfast is also sufficiently good. Overall clean hotel. The downside is that the hotel is old and badly needs...

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Helpful?
Thank FrequentBizTraveler1
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear "FrequentBizTraveler1", Thank you for taking the time to post your review about your recent stay at the Grand Hotel Eden. I am delighted to read that you enjoyed the hotel location, the view from your room and our staff kindness. I have also taken good note of your remarks regarding the hotel décor and I thank you also for...

Reviewed 2 October 2016 via mobile

This hotel is very comfortable and lays on a lovely breakfast. The perk was definitely a balcony onto the lake from the room - very peaceful! The downside was that my non smoking room smelt of smoke and the two pillows were as hard as rock. The hotel is in need of a little updating in my opinion but that...

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1Thank Jen M
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “Jen M”, Thank you for taking the time to post your positive review about your recent stay at the Grand Hotel Eden. I am pleased to read that you enjoyed the view from your room, your balcony and our breakfast. At the same time I am sorry to read that your non-smoking room smelt of smoke. I apologize for...

Herrliberg, Switzerland
Reviewed 17 September 2016

The Hotel is splitted in two sections. One section is Close to the lake, the other one is more distant from the lake. The Hotel is clean, but the furnishings are a sort of outdated. The staff is friendly and supporting.

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Helpful?
Thank Roland S
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “Roland S”, Thank you for taking the time to post your positive review about your recent stay at the Grand Hotel Eden. I am delighted to read that you enjoyed our personnel attitude and the Hotel cleanliness. I look forward to your next visit and send you our best regards from Lugano! Massimiliano Trombetta Hotel Manager

الرياض
Reviewed 7 September 2016 via mobile

Great location and magnificent lake view, charming, quite. Staff are friendly and services are excellent, just only the breakfast is limited variety, I will not hesitate to recommend it to others. The car parking is chargeable.

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Helpful?
Thank Mohammad A
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “Mohammad A", Thank you for your recent stay at the Grand Hotel Eden and for taking the time to post your review. I am delighted to read that our staff was friendly and the service is excellent. I have also taken good note of your remarks regarding the breakfast suggestion. Thank you for your comments. I look forward to...

Seattle
Reviewed 31 August 2016

An ideal location on the Swiss side of the lake. The hotel has been through some renovations and they did a great job. If there is availability be sure to ask for a lakeside suite and you will not want to leave your room! Waking up each morning to the sun rising over the mountains surrounding the lake is divine....

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Thank Brook F
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “Brook F”, Thank you for taking the time to post your positive and kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you enjoyed the location and the Hotel in overall. I look forward to your next visit and send you our best regards from Lugano! Massimiliano Trombetta Hotel Manager

Zurich, Switzerland
Reviewed 12 August 2016

This is a beautiful old hotel in a stunning location on the lake. The bar terrace and sunbathing area is fantastic. The staff is quick and friendly, the indoor pool is warm and clean with a water fall at the end and a whirlpool spa at the other end. They have two dry saunas and a steam room as well....

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Helpful?
Thank cdelangen
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “cdelangen”, Thank you for sharing your positive and kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you loved the Hotel overall. Thank you, because all our effort are made to enhance our gest sojourn and we are happy that you noticed that. I look forward to your next visit and...

Jeddah, Saudi Arabia
Reviewed 6 August 2016 via mobile

The most appealing part of this hotel is its location on the quiet side of Lake Locarno looking across to the sides of main busy corniche. A nice bar is situated right on the lakefront. But the hotel is divided into two parts with a main thoroughfare in between. Underground passage links the two. The view is certainly majestic from...

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Helpful?
Thank Ahmasry
MTGHE, Manager at Grand Hotel Eden, responded to this review

Dear “Ahmasry”, Thank you for taking the time to post your positive review about your recent stay at the Grand Hotel Eden. I am delighted to read that you enjoyed the hotel location and our bar. I look forward to your next visit and send you our best regards. Massimiliano Trombetta Hotel Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more   less 

Additional Information about Grand Hotel Eden

Address: riva Paradiso 1, Lugano 6900, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Price Range: $350 - $524 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Eden 5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Grand Hotel Lugano
Hotel Style:
#5 Spa Hotel in Lugano
#10 Romantic Hotel in Lugano
#14 Luxury Hotel in Lugano
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Eden staff and other travellers.
6 questions
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Tucson, Arizona
Tucson, Arizona
5 months ago
over a year ago

See all questions (6)

Questions? Get answers from Grand Hotel Eden staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a very nice view so that is not an issue.”
 of 5 bubbles isabelle_demilde, 22 Mar 2017 | Read review
“Ask for a room in the building facing the lake with a balcony- worth the expense !”
 of 5 bubbles Gabri, 28 Oct 2016 | Read review
“Ask for a lake view room”
 of 5 bubbles FrequentBizTraveler1, 14 Oct 2016 | Read review
“If you like lake side: please ask for respective rooms”
 of 5 bubbles 968rolands, 17 Sep 2016 | Read review
“Get a room on a higher floor for better views.”
 of 5 bubbles cdelangen, 12 Aug 2016 | Read review
5 of 5