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Novotel Lugano Paradiso

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#8 of 45 Hotels in Lugano
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Novotel Lugano Paradiso
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526 Reviews from our TripAdvisor Community

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Showing 194: English reviews
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Canton of Zurich, Switzerland
Reviewed 4 days ago NEWvia mobile

Our family spend 3 nights at Novotel Lugano Paradiso. Read some good reviews at TripAdvisor and decided this was our best option. Great hotel, good location and extremely friendly staff. The rooms are a bit small but very clean and modern. The good breakfast was a surprise! And the staff very friendly and willing to help. The pool was a...

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Helpful?
Thank kcsgomes
Frankfurt, Germany
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Staff is extremly friendly and helpful. They always recognize my Platinum-status with Accor and provide upgrades. Rooms are super stylish, brand new and always clean. Gym is ok and well equipped - a bit small, but anyway I am always alone inside. Breakfast is delicious and in the room rate integrated without detailed listing on your statement - very good...

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2Thank Marco I
About Hotel's Favourite Review
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Gentile Marco I., Wooahh ! thank you so much for your words of praise. The whole team and I are indeed very pleased to hear about your entire satisfaction regarding your experience at Novotel Lugano Paradiso. We look forward to welcoming you back and our hope is to keep you as one of our prefered and favorit guest also for...

Makati, Philippines
Reviewed 1 week ago via mobile

This is a very nice hotel with excellent facilities. The outside area was still closed when I stayed there but the pool and sun chairs looked nice. The room has a good size and the bed is very comfortable. I liked having a kettle in the room which is not always the case in Switzerland. Dinner at the restaurant was...

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1Thank NicCan136
Zurich, Switzerland
Reviewed 3 weeks ago

The property is a bit out of Lugano centre, close to the motorway. Rooms are nice, clean and has the classic breakfast options. However, staff was literally rude even though several colleagues of us was staying there for long term business (we never returned and staying in more central properties in the last several month who value their customers).

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Helpful?
Thank Csocsola
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Dear Csocsola, Thank you for taking time to post your review. We are glad that you appreciated our rooms and our Breakfastbuffet. I am sorry and wonder to read about your experience with our service. I would appreciate if you could contact the hotel on h6775@accor.com and let us know precisely the circumstances. We take all customer feedback seriously, rest...

Singapore, Singapore
Reviewed 11 March 2017 via mobile

Not far from the exit of the motorway. Very cordial reception desk, lovely room modern and clean, good bar and barman , and a breakfast buffet above the average of the category. Easily accessible garage. Will come back.

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2Thank Mariomonaco
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Gentile Mariomonaco, Thank you so much for this complimenting feedback. We are mostly pleased to hear that you have had a nice experiences at Novotel. Thank you for your words of praise regarding our hotel the staff and particularly our Barkeeper. We look forward to welcoming you back during your next trip to Paradiso - Lugano. Sunny regards Christian S.

Bucharest, Romania
Reviewed 27 February 2017

This Novotel is quite new and well located near the lake. The rooms were clean and nice. Ad we can expect the staaf was friendly and helpfull. Only for a coffe at the breakfast you need to have patient.

Review collected in partnership with Accorhotels.com
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1Thank Stefaan M
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Dear Stefaan M, Thank you for leaving this feedback, it is very appreciated. We are glad to read that you like our hotel, the Staff, the cleaness of the rooms and the location near to the lake. Good Italian Coffee needs some time for preparation, nevertheless we will try to go quicker... We are very much looking forward to welcoming...

Reviewed 14 February 2017

We really enjoyed our stay in January in the Novotel Lugano Paradiso. The room was very clean and the reception team was helpful and always attentive at the same time. Especially Felice helped us with a lot of questions we had - as we were in Switzerland for the first time.

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3Thank Rory B
Christian S, Genral Manager at Novotel Lugano Paradiso, responded to this review

Dear Rory B., thank you so much for this nice review posted after your stay at Novotel Lugano Paradiso. We are glad that you enjoyed our rooms and the special attention of our reception team. We hope to welcome you back to Lugano and to Novotel for one of your next trip to Switzerland. Kind regards Christian S.

Leigh, Stoke on Trent
Reviewed 25 January 2017

Upon arriving at my room I wanted to take a bath and rest after a long journey. I noticed there was no bathrobe in the room, however the hotel services brochure in the room detailed that one was available 'on demand'. I called to reception to be told the room I was in did not have a bathrobe and I...

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Thank Lynn B
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Dear Ms. Lynn B., Thank you for your feedback regarding your recent stay at Novotel Lugano Paradiso. We are terribly sorry to read about your experience in our hotel, and we apologize for the inconvenience. Rest assured that the matter will be addressed with my team. We hope to have the pleasure to welcome you back soon again to Lugano...

Hyderabad
Reviewed 9 December 2016

Pleasant room especially the bright lighting which I personally like when compared to many others with medium lighting. Nothing to complain about, and the hotel was kind enough to share a power converter too for my US pins. Parking is chargeable at about 16-17 CHF/day which is expensive, but thats how this area is. Lovely breakfast spread though, though less...

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1Thank mlprasad
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Dear Guest, Thank you so much for your kind feedback. We are highly delighted that you had a great stay and you enjoyed the anemities of our hotel. We hope to welcome you back soon again ! Kind regards Christian S.

Singapore, Singapore
Reviewed 9 November 2016

let's answer that question at the end of my review. It is definitely a Novotel and offers the amenities you can expect from one. However internet is only free for an hour and while we stayed there the room we have been given was exactly the opposite of the room preferences I recorded in the booking and my platinum member...

Review collected in partnership with Accorhotels.com
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2Thank szplsr
Christian S, General Manager at Novotel Lugano Paradiso, responded to this review

Bongiorno szplsr, Thank you very much for your feedback following your recent stay with us at Novotel Lugano Paradiso. Lugano “Paradiso” is the name of the community where the Novotel is Located. We sincerely appreciate that you’ve taken the time to share your personal experience from your visit with us. We are very pleased to notify that you found our...

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Amenities

Highlights
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Novotel Lugano Paradiso

Address: via San Salvatore 11, Lugano 6900, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Price Range: $310 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lugano Paradiso 4*
Number of rooms: 96
Reservation Options:
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Hotel Style:
#1 Green Hotel in Lugano
#6 Family Hotel in Lugano
#6 Romantic Hotel in Lugano
#7 Business Hotel in Lugano
#7 Luxury Hotel in Lugano
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Lugano Paradiso staff and other travellers.
1 question
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San Francisco, California

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Questions? Get answers from Novotel Lugano Paradiso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor had a good view and was very quiet”
K6240MIannem, 14 Sep 2016 | Read review
“Rooms in last floor have lake view”
WindyRoad, 28 Jun 2016 | Read review
“high floor, lake view”
  • bathroom - milky mode
  • bathroom - transparent mode
  • view from our room
  • bathroom
  • bedroom
Jan-HendrikB, 29 Nov 2015 | Read review
“There a lake facing rooms. This will give you good sunrise view...”
Anishvm, 18 Nov 2015 | Read review
“Rooms at the end of the hallway have a slight view of the like.”
Mel_wanderlust, 17 Nov 2015 | Read review
5 of 5