Hotel Firefly

Hotel Firefly

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Hotel Firefly
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About

5.0
#3 of 102 hotels in Zermatt
4.9 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.7 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
The Hotel Firefly**** is the first address in Zermatt for demanding travellers who expect luxury and lifestyle on the highest level. And as well a sign for the fact that tourism and environmental protection are not contrasts. It connects luxury, lifestyle and environmental consciousness under the same roof. With that, the Firefly sets forwad-looking impulses for a lasting tourism.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Bicycle rental
Game room
Books, DVDs, music for children
Indoor play area for children
Wifi
Fitness / spa changing rooms
Personal trainer
Sauna
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Coffee shop
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Wine / champagne
Hiking
Skiing
Bicycle tours
Billiards
Darts
Board games / puzzles
Video game console
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Spa
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Ski In / Ski Out
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Doorperson
First aid kit
Umbrella
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Dining area
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
4.0 of 5 stars
HOTEL STYLE
Charming
Park View
Languages Spoken
English, French, German, Italian and 1 more

Location

Schluhmattstrasse 55, Zermatt 3920 Switzerland
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Sion Airport
Belp Airport
101.8 km
See all flights
5.0
5.0 of 5 bubbles1,121 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled conveniently close to the town center and ski lifts, Hotel Firefly garners praise for its prime location and serene setting. Many guests appreciate the spacious, well-appointed rooms complete with a delightful in-room breakfast service. The hotel's ambiance and cleanliness receive high marks, with the inviting bar and immaculate spa contributing to a refreshing stay. Reviewers often highlight the warm and attentive service, adding to the hotel's allure. The covered hot tub and included breakfast are frequently mentioned as highlights, underscoring the hotel's exceptional value.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Incredible
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding

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1,121Review12Q+A82Room tips
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Detailed Reviews
Samantha Thomson wrote a review Jan 2020
5.0 of 5 bubbles
Thank you so much to the family Kalbermatter and the amazing staff at the Firefly. This was our first stay but it won’t be our last. Staff could not have been more helpful. Our room was fantastic and cleaned immaculately each day. Having a kitchen in the room is great in Zermatt - sometimes it’s good to eat in. Breakfast set up on the table in our room each day was perfect. The hotel even loaned us a vacuum cleaner to use with our VacBags when the volume of luggage was looking scary! Thank you - we will be back.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FireflyZermatt, Inhaber at Hotel Firefly
Responded Jan 15, 2020
Dear LaTriv, Thank you very much for your nice words here on TripAdvisor. It was a great pleasure to welcome you and your lovely family at the Firefly. We are pleased to hear that you enjoyed your stay with us and that you are happy with our service. We are very much looking forward to seeing you again! Best wishes from Zermatt, Your family Kalbermatter & staff
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AOB wrote a review Jan 2020
5.0 of 5 bubbles
We just came back from a 1 week vacation at the Firefly Hotel in Zermatt and it was the best vacation we ever had! The hotel is just amazing. Perfect location, beautiful rooms, amazing sauna/pool area, very nice bar area with a lot of seating options, pool table, etc. The hotel staff is outstanding! Everybody was extremely friendly and helpful. The hotel shuttle was already waiting for us when we arrived at the train station. We stayed in the "Deluxe Suite" with 4 people and it was huge! The bedroom had a queen size bed and the living room had an oversized couch. The staff put two extra rollaway beds into the living room for the kids (18 & 21 years old) to sleep on, so nobody had to sleep on the couch. And there was still space for a Christmas Tree!! Yes..the staff had decorated a Christmas Tree in our room. It was just beautiful. Breakfast is included in the room rate and is served in your hotel room, which is very convenient. We absolutely recommend the Firefly Hotel and we will definitely be back!
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Date of stay: December 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kalberma, Leiter Front Office at Hotel Firefly
Responded Jan 9, 2020
Dear AOBPhilly Thank you so much for your kind words and we are happy that your stay was just amazing. It was a pleasure to having you with us! We always give our best for the well-being of our guests and it's nice to hear how much enjoyed our effort. We will forward your thankful words to our whole staff. You always welcome again at our Hotel Firefly and it would be always a pleasure to decorate your own Christmas Tree! Hope to see you soon! Best wishes Your family Kalbermatter and the Firefly Team
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Craig P wrote a review Feb 2020
Boston, MA
5.0 of 5 bubbles
We love this hotel. This was our second time staying in Zermatt, and first time at The Hotel Firefly. The staff are incredibly friendly and accommodative. They did a great job reserving dinner for us at the best restaurants in Zermatt. Pool and Spa is terrific, and clean. There is an adult only area (which is great if you don't want kids running around). Breakfast was served in the bedroom daily (this isn't a request - they simply serve a great breakfast to your dining room your hotel room every day). The proximity to the Matterhorn Express Gondola is 4 minutes walking distance. Proximity to the main streets in town is 2-4 minutes. It's a great location. Skiing is the best. I would highly recommend staying here to anyone looking to have a great time in Zermatt.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from kalberma, Leiter Front Office at Hotel Firefly
Responded Feb 17, 2020
Dear CraigPosch Thank you very much for the time you took to give us your wonderful feedback. We highly appreciate your kind words and will forward this to our staff. It would be a great pleasure to welcome you soon again for your third time. All the best, Your family Kalbermatter & staff
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SMH_Istanbul wrote a review Jan 2020
istanbul
5.0 of 5 bubbles
Everything is positive about Hotel Firefly. Reception, rooms, view, breakfast, kitchen, bar, billard room, location, sound of river, balcony, spa, fireplace..

Suites, like home, gives every opportunity to relax after ski.

Nice hotel, big smiles.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from FireflyZermatt, Leiter Front Office at Hotel Firefly
Responded Jan 29, 2020
Dera SMH_Istanbul, We are delighted to read that your stay was just positive!! Thank you so much! We're looking forward to welcoming you again! Best wishes and a big smile, Your family Kalbermatter & staff
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Carmen Corinna Brown wrote a review Mar 2020
5.0 of 5 bubbles
What a lovely stay!
Dear Maria and Micky!
What a pleasure to stay with you again!
For the 2nd time there is nothing we could have missed!
Every little detail made us feel so well taken care of.

Just as the first impression from outside promises a beautifully designed and classy experience, the Firefly Hotel has a stunning style wherever you look. The Staff is like family! Super nice and Great Service! The rooms are exceptionally spacious and very well equipped.
What mostly impressed us was the detail of the portable Bose speaker available in the rooms to connect with our phone on Bluetooth and there we went enjoying our music in great quality sound!
The beds are super comfortable, we enjoyed the Rainshower, the free standing stylish Bath Tub and the generously spacious living room and kitchen with a cozy fireplace and these little cute notes around the living room light that make you smile.
The breakfast with endless options was 1st class and the cozy Hotel bar had just the right and joyous sound and vibration for an amazing last celebration with lovely bar staff like Kristyna to stay until the very end of the night.
The Spa has everything you want for the perfect relax day. Gym, Pool, it has it all and all in the best conditions.

For a couple it’s just a dream and I imagine for Family’s even more.
Everything is Top quality. Should be a 5-Star!

Thanks so much for your lovely and exceptional hospitality Maria, Micky and the whole Firefly Team!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Kalbermatten, Inhaber at Hotel Firefly
Responded Jun 21, 2020
Dear Carmen We are delighted to read that your stay was just positive! Thank you so much for your wonderful words! We're looking forward to welcoming you again! Best wishes and a big smile, Your family Kalbermatter & staff
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Ann S wrote a review Aug 2020
5.0 of 5 bubbles
I have dreamt of seeing the Matterhorn all my life and somehow never made the short hop to Zermatt from the French side. Not disappointed, quite the opposite. Stunning weather, two fabulous meals ( Chez Vrony and Brasserie Uno), breathtaking views from our mountain hikes and the icing on the cake- two days at the Firefly.

Location is ideal, a few minutes walk from every amenity with the sound of rushing water always in the background. We had the smallest suite and it was wonderful for a couple. Quality and range of everything in the room was wonderful.

Loved the pol and spa, the bar atmosphere (and selection of gins!) and Mathilda’s massage sorted me out! Wonderful girl.

Your staff are a delight, so open and friendly and helpful.

Thankyou for answering all my questions by email so promptly in advance too.

We celebrated our 39th wedding anniversary there and will definitely be back!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Kalbermatten, Inhaber at Hotel Firefly
Responded Aug 28, 2020
Dear AnnS6, We highly appreciate your terrific review. It was a pleasure to having you and your husband staying with us. We will forward your lovely words to our staff. We are very much looking forward to welcoming you again at the Firefly. All the best, Your family Kalbermatter & staff
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Lauren T wrote a review Feb 2021
ltaylor316
5.0 of 5 bubbles
What a wonderful hotel! With sporty vintage vibes and a welcoming atmosphere, we were greeted by Laura from the reception. She was so friendly and helpful with getting us settled, even providing discount vouchers for ski equipments and arranging dinner reservations straight away. The check-in process is very safe and everyone is extremely respectful of social distancing. The hotel is all suites with private kitchens and terraces, feels like a home away from home. Mattresses are so comfortable and rooms are spacious. Chef Pedro whips up a delicious breakfast, served in our room - all the servers were very friendly and kind. Hotel is close to center, but not loud nor too busy outside. The gym has state of the art technogym equipment, and the spa pool is heaven after all the sports. Upon a long day of skiing, coming back to have tea and wine by the fire overlooking the mountains, nothing can be better. Would come back with a larger group or family too as can all stay together. Feels like your own private Chalet with the best perks of a hotel. Highly recommend for your stay in Zermatt.
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Date of stay: February 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: The Maxi suites have amazing views, but all the suites are designed with excellent views and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Kalbermatten, Inhaber at Hotel Firefly
Responded Feb 14, 2021
Dear Mrs. Lauren T, Thank you very much for this fantastic feedback. We are very happy that you enjoyed your stay with us. It is our greatest joy to satisfy our guests. We hope to see you again soon! Kind regards from sunny Zermatt, Your familiy Kalbermatter and the whole Firefly Team
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LadyGrey32 wrote a review Mar 2020
Sydney, Australia
5.0 of 5 bubbles
The suites are enormous and super clean. Breakfast is served in your room each day and is very generous and accommodating. Ask for the pancakes that aren't on the menu but are do delicious. We had a few issues with technical things in our room but the staff couldn't be more punctual and helpful to get things sorted.

We will definitely return to this cosy and cool hotel.
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Date of stay: February 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Kalbermatten, Inhaber at Hotel Firefly
Responded Mar 6, 2020
Dear LadyGrey32, Thank you very much for your review. We highly appreciate to read that the pancakes were delicious and that our staff has been very helpful. This gives us a lot of energy. We hope to welcoming you again next year. Kind regards, Your family Kalbermatter & staff
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Leigha wrote a review Feb 2023
5.0 of 5 bubbles
We have stayed in hotels all over the world and this has got to be one of my favorites! I don’t even know where to begin. The rooms were beautiful, every room has a great view. They were incredibly clean and well stocked with anything we’d need. Breakfast was always delicious and we LOVED that they bring it to your room so you can enjoy it with privacy and a beautiful view. Each day the cleaners came and went above and beyond—it looked like a fresh new room everyday! The staff were all so very helpful. They helped us with figuring out where to snowboard on which days, even drew a map for us, got us our lift passes, and answered all questions so politely. The pool and spa area were our favorite part of the hotel. The outdoor jacuzzi tub was so relaxing and quiet and the indoor saunas and steam rooms were all phenomenal! Clean, great condition, quiet and private. It was a dream! The location was perfect, it’s right by a great rental shop and just a couple of minutes to walk to the nearest lift, close to all the great restaurants and shops, we couldn’t have asked for a better location! The ski room on the bottom floor was also so convenient. They had a space for everyone’s gear, including spots for our boots to be put on dryers, which was incredibly convenient. We LOVED our stay and can’t wait to come back and bring the kids next time!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Kalbermatten, Inhaber at Hotel Firefly
Responded Feb 17, 2023
Dear Leigh Thank you very much for taking time to write us such a good review and for your kind words! It is always a pleasure having you and your beautiful family with us and we are really looking forward to welcome you back at Firefly! We are very happy that we can call us your new favorite hotel and we do our best to make your future stay as comfortable as possible. See you soon your family Kalbermatter and the Firefly-Team
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ejoch wrote a review Jun 2022
London
5.0 of 5 bubbles
Have stayed here lots of times, this was my first time back in a couple of years. Everything just as lovely as I remembered.

Stayed in a deluxe suite- separate bedroom, very large sitting area, kitchenette with fridge, oven, toaster, kettle, coffee maker, dishwasher. Balcony overlooking the garden with very comfortable padded long seat.

The bed was exceptionally comfortable (I have a bad back and it didn't bother me at all during my stay).

Hotel is beautifully decorated- when you walk into the reception it's a nice cheery appearance with interesting little details and items to catch the eye.

The staff are all extremely nice and make one feel very pleased to be back the minute you walk in.

Very convenient for the Furi/Schwarzee gondola (or cable car), just 5 mins walk. Easy walk to the church and the main street, about 15 mins. Main station and Gornergrat station about 25 mins walk.

Looking forward to my next stay!
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Date of stay: June 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Deluxe suites have everything you need if you want to cater for yourself
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Kalbermatten, Inhaber at Hotel Firefly
Responded Jun 20, 2022
Dear ejoch, thank you very much for this wonderful review. It was an honor to finally welcoming you again after a few years and we are delighted that you are still enthuse about our rooms and service. Our team does everything to make our guests feel welcomed and as at home. We would be happy to welcome you very soon again at our hotel Firefly. All the best wishes you the Kalbermatter family and staff
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Answer from FireflyZermatt
Zermatt, Switzerland10 contributions1 helpful vote
Hello, No you don't have to take a gondola to get to the hotel. We are located in the village of Zermatt. Kind regards, Your family Kalbermatter & staff
Bams asked a question Mar 2020
2 contributions3 helpful votes
How are you handling refunds due to the Coronavirus outbreak in Europe?
Answer from Stacie F
NO- HOTEL FIREFLY IS NOT REFUNDING OR ALLOWING CHANGES. Here’s the review I just submitted to Trip Advisor- EXTREMELY DISAPPOINTED Due to the current Pandemic of COVID -19 and the US recommending unnecessary travel, we unfortunately are canceling our trip to Paris and Zermatt. It is with stunned surprise Hotel Firefly would not refund our money for our stay. Not only are we trying to do our part to stop the spread of this virus by canceling our trip - we are from California which is quickly becoming a Hot Zone- now we are seeing the true nature of others around the world. Hotel Firefly would NOT let us postpone our stay either. This is terrible on all accounts and such a disappointment coming from a highly recommended hotel.
Thunderbirdz asked a question Oct 2019
Singapore, Singapore368 contributions75 helpful votes
Does the hotel have an outdoor heated pool?
Answer from Joyce T
3 contributions
Pool is indoor and heated Hot tub is outdoor
NigyB asked a question Oct 2017
West Chiltington, United Kingdom29 contributions50 helpful votes
Is it close to ski lifts?
Answer from apassow
Munich, Germany9 contributions2 helpful votes
It really is!
Answer from TrueReviewsByMe
24 contributions8 helpful votes
Im not sure (we've always booked right through the hotel) but if you give them a call or shoot them an email I'm sure they will help you with that :)
Dileshmehta wrote a tip Jun 2024
Vadodara, India45 contributions53 helpful votes
4.0 of 5 bubbles
"Breakfast too lousy. "
Read full review
Bring back the Bombay Duck wrote a tip Mar 2024
5 contributions
5.0 of 5 bubbles
"If you do rent skis & boots, do so at Dorsaz Sports (10% discount) at the Klein Matterhorn lift. Store them there for only SF3 per night."
Read full review
Vbinns wrote a tip Dec 2023
Asheville, North Carolina35 contributions2 helpful votes
5.0 of 5 bubbles
"“Welcome parking” is suggested by hotel in Tasch if you’re traveling by car. Very well run and quick turn over to Taxi to Zermatt."
Read full review
Bree E wrote a tip Oct 2023
1 contribution
5.0 of 5 bubbles
"Book directly through their website, it’s cheaper!"
Read full review
ACD100 wrote a tip Sep 2023
Edmond, Oklahoma186 contributions19 helpful votes
5.0 of 5 bubbles
"Stay at least two nights!"
Read full review
Not the right property for you?
There are more places to choose from in the Zermatt area.
PRICE RANGE
C$539 - C$1,247 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
16
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Firefly - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hotel Firefly
Which popular attractions are close to Hotel Firefly?
Nearby attractions include Alpine Ski School (0.3 km), Matterhorn Museum - Zermatlantis (0.3 km), and Mountaineers' Cemetery (0.3 km).
What are some of the property amenities at Hotel Firefly?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Firefly?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Firefly?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
What are some restaurants close to Hotel Firefly?
Conveniently located restaurants include Restaurant Julen, Alpine Gourmet Prato Borni, and saycheese!.
Are there opportunities to exercise at Hotel Firefly?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Firefly have airport transportation?
Yes, Hotel Firefly offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Firefly located near the city centre?
Yes, it is 0.8 km away from the centre of Zermatt.
Are any cleaning services offered at Hotel Firefly?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Firefly?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Firefly?
The staff speaks multiple languages, including English, French, German, Italian, and Portuguese.
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