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Grand Hotel Zermatterhof

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#21 of 109 Hotels in Zermatt
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Hotel Zermatterhof
Grand Hotel Zermatterhof
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466 Reviews from our TripAdvisor Community

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Showing 276: English reviews
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Reviewed 2 weeks ago

A beautiful hotel with the most amazing staff who give faultless service. Delicious breakfast with every type of food that you could want plus champagne. A hotel which is excellent for oldies and families!

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Thank Roztatty
Geneva, Switzerland
Reviewed 3 weeks ago

we order the wine at the beginning of the meal one bottle of white and one bottle of red when the main course arrived the waiter informed us that they have no more the bourgogne red we order we ask for a bordeau wine from the wine they come and told us they do not have any more we order...

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Thank jjborgstedt
Heswall, United Kingdom
Reviewed 3 weeks ago via mobile

We have stayed at the hotel many times over the years and even chose it as the place to bring our growing family. On previous visits the staff have been very accommodating with the children and we cannot fault this. This time my husband and I were visiting Zermatt on our own. We decided to stay at a different hotel...

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Thank Lem82
London, United Kingdom
Reviewed 4 weeks ago

Tremendous staff who could not have tried harder to accommodate us during our stay. Great restaurants, perfectly located, Raphael so helpful and a very well appointed spa. Wonderful views of the Matterhorn during breakfast which was also excellent. Will be back.

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Thank Shaka1234
Houston, Texas
Reviewed 4 weeks ago

Our upper-floor room had a fantastic view of the Matterhorn in July - it was truly what you'd expect to find only in magazines. Staff was friendly and very helpful with suggesting "things to do" while we visited. Took the complimentary horse carriage from the train station, and staff also arranged an easy trip back when we left. Staff spoke...

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1Thank txsd
Lidingö, Stockholms Län, Sweden
Reviewed 4 weeks ago via mobile

We had a really nice week at the hotel. Everything was excellent , very very nice service from everybody, the breakfasts were super, the fine dining restaurant high std but only two in the service which meant some waiting time. Extra plus to Inez, who always managed the room service with a smile. The ski room and Rafaels service is...

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Thank Jeanette L
San Francisco, California
Reviewed 5 weeks ago

Everything I could have wanted, the Grand Hotel Zermatterhof gave. Not all rooms have a view of the Matterhorn but I happened to luck out and got one - from my bathroom window! You do need to ask about the bathrooms as they are not all equal. The bed and room was comfortable and spacious for one person, I'm sure...

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Thank Flaneuretta
Alton, United Kingdom
Reviewed 21 March 2017 via mobile

This is a hotel with history, fully refurbished complete with a beautiful spa complex. Yet it retains the old world charm. Everything is 5 star but what makes this place stand out is the team of really friendly staff - nothing was too much trouble indeed most of our needs were anticipated in advance. We particularly loved Raphael the ski...

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Thank LargecatsUK
Haegendorf, Switzerland
Reviewed 21 March 2017

The Service was brillant, so helpful and friendly, especially reception and restaurant, nothing too much trouble.Especially Claudine on reception. I can only highly recommend this Hotel, we had a wonderful weekend and hope to repeat the experience.

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1Thank ruth c
Esher, England, United Kingdom
Reviewed 21 March 2017

We loved this hotel - no complaints at all. We were picked up at the station in a small electric car by a charming lady. We were warmly welcomed and offered a welcome drink on the terrace - it was a lovely day and just the right time for lunch, so what could be better than having lunch while looking...

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Thank ReseN18

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
saycheese!
saycheese!
Cuisines: Central European, Swiss, European
Alpine Gourmet Prato Borni
Alpine Gourmet Prato Borni
Cuisines: Swiss, European, Contemporary, Delicatessen
Brasserie Lusi
Brasserie Lusi
Cuisines: Swiss, European, Central European, French, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Today the Grand Hotel Zermatterhof welcomes illustrious guests into its five-star surroundings in exactly the same way as it has done ever since 1879. Enjoying a central but peaceful location, this traditional luxury establishment offers classic elegance and all the comforts of modernity. The hotel has 77 individually furnished rooms and suites with magnificent views of the surrounding mountains, promising both peace and space in an exclusive setting. And for the ultimate in luxury, guests can avail themselves of the hotel's wellness zone, Vita borni. Here, you can experience an atmosphere of wellbeing with a spacious pool, saunascape, treatment rooms and a private spa for couples. ... more   less 

Additional Information about Grand Hotel Zermatterhof

Address: Bahnhofstrasse 55 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $363 - $1,444 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Zermatterhof 5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Grand Hotel Zermatt
Hotel Style:
#3 Business Hotel in Zermatt
#11 Family Hotel in Zermatt
#13 Ski-In / Ski-Out Hotel in Zermatt
#17 Luxury Hotel in Zermatt
#19 Spa Hotel in Zermatt
#41 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Zermatterhof staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with a balcony & french doors is worth the extra $”
txsd, 24 Mar 2017 | Read review
“Ask for a room with full bath, also with a view of Matterhorn.”
Flaneuretta, 23 Mar 2017 | Read review
“Wie got an Upgrade to a Suite which was a beautiful room , spacious, beautifully decorated and very comfortable with 2 Balconies.”
ruthc966, 21 Mar 2017 | Read review
“Ask if your room has a view of the Matterhorn, or if you prefer a room with an extra large deck.”
danloosigian, 3 Mar 2017 | Read review
“Request a room with balcony and Matterhorn view, though views in other directions are lovely too.”
mVivace, 15 Jan 2017 | Read review
5 of 5