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BEST WESTERN PLUS Alpen Resort Hotel

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#27 of 109 Hotels in Zermatt
Certificate of Excellence
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BEST WESTERN PLUS Alpen Resort Hotel
BEST WESTERN PLUS Alpen Resort Hotel
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564 Reviews from our TripAdvisor Community

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Showing 315: English reviews
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Reviewed yesterday NEW

This Hotel was the best and Coziest hotel we stayed in during our last family trip. The room was large and had a separate little room for my daughter. she was thrilled cause it was like a Cozy nook. The room had a great view of Matterhorn. The breakfast was great. a lot of variety. the Dinner menu was good...

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Helpful?
Thank Ruwanthi F
Ireland
HOTEL’S FAVOURITE REVIEW
Reviewed 7 January 2017

My husband and I spent a week at this hotel. Location-wise, it is good, a very short walk from the train station, and the gornergrat rail station and the main shopping street. The ski-bus stops just outside, and there is a small supermarket just across the road. There was a really nice international mix of guests, from Europe, Asia, America....

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1Thank omi1
About Hotel's Favourite Review
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear omi1, Thank you very much for staying with us and sharing your experience here on tripadvisor. It's just fantastic to read your amazing, detailed review and we are very happt to hear that you enjoyed your stay. It would be a great pleasure for the whole team to welcome you again in our Hotel. Best regards from sunny Zermatt...

singapore
Reviewed 1 week ago via mobile

The main thing going for this hotel is its location - 5 min walk from the station, ski shuttle bus stop outside the property, grocery store 100 m away. The rooms were average and showed some wear. Ask for a room with a view as not all come with one ("garden view". Most reasonably priced hotel we could find. Staff...

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Helpful?
Thank SingaporeBms
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you for staying with us. We are happy to hear that you enjoyed your stay in our Hotel. Indeed, not all room come with a matterhorn view but the large majority does. As described on our hotel page and on booking/expedia: Panorama Double Room with Matterhorn view => Matterhorn view. Economy Double Room and Single Room =>...

Kolkata (Calcutta), India
Reviewed 2 weeks ago

The hotel oozes charm and coziness! From the moment you step into the warm and inviting lobby you can't help but appreciate the hotel. Makes you feel at home instantly. The staff is very warm and friendly! The hotel is about 10 minutes walking distance from the train station! Rooms: The rooms are large and cozy! We stayed in a...

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Helpful?
Thank Shubhsd
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you very much for staying with us and for sharing your experience here with other Users. We are very happy to hear that you and your family enjoyed your stay in our Hotel. Thank you also for the compliment regarding our staff - we will forward it to them. About the Tap Water: We know that tap...

Reviewed 2 weeks ago

Very Nicely Built and very quite place and Front Rooms with a Balcony is most most prefreable to see the Magnificiant view of the Matterhorn Mountain as this is place most of the people come to see. Dining area is very well decoarted and a Great Ambiance.

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Helpful?
Thank Tofik V
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Tofik, Thank you very much for staying with us. We are happy to hear that you enjoyed your stay in our Hotel. It would be a pleasure for us to welcome you again. Best regards from sunny Zermatt Your Alpen Resort Hotel Team

NONE
Reviewed 2 weeks ago

We recently stayed at tis hotel for a skiing vacation. We were there for 8 nights and chose the half board option (only breakfast.) First thing you should know is that the hotel is further out from downtown BUT it is still 10-15 mns walk from anywhere in downtown. The hotel had the best rate of all the other more...

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Thank PSH75
Reviewed 4 weeks ago via mobile

a very nice hotel, close to the railway station. the breakfast buffet was good, variety of cheese unfortunately very small, not even a local cheese specialty. tha bar keeper was friendly and humorous, yet the bar musician should definitely be switched, this guy just bored us. the wellness area is nice, although the sauna is quite outdated. on friday night...

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Thank Roger D
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Roger, Thank you for staying with us and sharing your experience with us. We are sorry if there was a problem with the smoke of the chimmney - as we know it is not damaged at all. But we will investigate this, thank you very much! All the best from sunny Zermatt and it would be a pleasure to...

Buffalo, New York
Reviewed 4 weeks ago

Wonderful hotel at a great price right on the main road in Zermatt. Taxi service available to and from the train station. Excellent free breakfast. New Sauna useful for relaxing after skiing. Highly Recommended!

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Helpful?
Thank Matt1891
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Matt, Thank you for staying with us and for your great review. We are happy to hear that you enjoyed your stay in our Hotel. It would be a pleasure for us to welcome you again. All the best from sunny Zermatt, Your Alpen Resort Hotel Team

Milton Keynes
Reviewed 4 weeks ago

Sunbathing on the balcony after a full day's skiing (room D103), relaxing in the sauna, hamman, jacuzzis and pools then a five course meal with attentive staff - what more could you ask for? Just down the road from the skibus stop, the hotel is on the unfashionable side of the station and the prices reflect this. We discovered the...

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Helpful?
Thank ConcreteCowgirl
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Cowgirl, Thank you very much for staying again with us and for sharing your great experience here with other users. As you already mentioned: the last six years we improved and renovated almost he whole hotel (rooms, lobby...). All the best from sunny Zermatt and it would be a pleasure to welcome you next year again. Your Alpen Resort...

Saint-Donat-de-Montcalm, Quebec, Canada
Reviewed 23 March 2017

Location is close to center town but not to close thus still a quiet area 5 minutes walk to e bus station ride to Matterhorn ski gondola 10 minutes walk to Matterhorn Gornergrat train ride to the top of Gornergrat ski area 10 minutes walk to Matterhorn bahn train station Positive; hot spa and swimming pool are welcome amenities after...

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1Thank Denis L
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Denis, Thank you for staying with us and for your great review. We are looking forward to welcome you soon again. All the best from sunny Zermatt, Your Alpen Resort Hotel Team

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 

Additional Information about BEST WESTERN PLUS Alpen Resort Hotel

Address: Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $218 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Alpen Resort Hotel 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western
Hotel Style:
#16 Ski-In / Ski-Out Hotel in Zermatt
#20 Luxury Hotel in Zermatt
#22 Spa Hotel in Zermatt
#33 Family Hotel in Zermatt
#62 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Alpen Resort Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Alpen Resort Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room facing the mountain.”
ruwanthif2015, 28 Apr 2017 | Read review
“Family rooms have a balcony and great views!”
  • View of the Matterhorn from our room!
Shubhsd, 12 Apr 2017 | Read review
“Front Balcony Rooms”
, 12 Apr 2017 | Read review
“Choose a room with Matterhorn views!”
PSH75, 10 Apr 2017 | Read review
“Ask for a high floor with Matterhorn views.”
Matt1891, 30 Mar 2017 | Read review
5 of 5