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BEST WESTERN PLUS Alpen Resort Hotel

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#27 of 109 Hotels in Zermatt
Certificate of Excellence
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BEST WESTERN PLUS Alpen Resort Hotel
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541 Reviews from our TripAdvisor Community

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Showing 302: English reviews
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Stockholm, Sweden
Reviewed 1 week ago

Quality service staff exceptional and genuine. Room was wonderful and large, more than enough for our family of three. Views of Matterhorn excellent. The quality of the hotel is undeniable and good value. We have stayed in several Zermatt hotel over many years and this was one of the best without question I would fully recommend you try. Many hanks...

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Helpful?
Thank Mark O
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Mark, Thank you very much for staying with us. We are very happy to hear that enjoyed your stay in our hotel. I will forward the compliment to Philipp, thank you very much! Best regards from sunny Zermatt, Manuel Aufdenblatten, Public Relations

Reviewed 2 weeks ago via mobile

Stayed here for 4 nights & really enjoyed it. Our room was a great size which was helpful as we have a toddler. We had a small lobby area (big enough to store the pram & our outside stuff on the table. We had a separate single bedroom, a lovely bathroom with separate shower & main room with enough space...

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Helpful?
Thank JoJo5Jo
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Jojo, Thank you very much for choosing us for your stay in Zermatt and pubslishing this fantastic review. We are happy to hear that you enjoyed your stay and especially the three-bed room. Best regards from Zermatt and we are looking forward to welcome you again, Your Alpen Resort Hotel Team

Reviewed 2 weeks ago

The hotel is situated very close to Zermat train station. Out of station turn left and few mins walk downhill and the hotel is on your right. You pass a supermarket so that is really convenient too Check in was quick and easy and a bed sorted for our son with no issues. Our room was much better than expected...

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Helpful?
Thank brynmorgan3
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear brynmorgan, Thank you very much for choosing us for your stay in Zermatt. We are happy to hear that you and your family enjoyed your stay. We will forward the compliment ot our breakfast staff, thank you! Best regards from Zermatt and we are looking forward to welcome you again, Your Alpen Resort Hotel Team

Reviewed 2 weeks ago

very smooth check in freindly staff good spacious room clean breakfast was good good view from balcony walkable distance from train station with luggage better to use courtesy coach over all good experience

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Helpful?
Thank Dinesh S
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Dinesh, Thank you for staying with us, we are happy to hear that you enjoyed your stay. Best regards from Zermatt, Your Alpen Resort Hotel Team

Basel, Switzerland
Reviewed 4 weeks ago via mobile

Great value with clean rooms and friendly staff. Would have given 5/5 but they were very slow to accommodate non feather pillows and duvets. Best to make request before arrival if you have specific needs. Otherwise fantastic!

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Thank LB35403
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review
Google Translation

Geschätzter Gast, Danke vielmals dass Sie uns für Ihren Aufenthalt in Zermatt ausgesucht haben. Wir bedauern sehr dass wir Ihre...

Reviewed 10 January 2017

Everything was great except for the bed. The bed and the bed linen was awful and I must say it was the most uncomfortable bed ever. I had trouble sleeping in there despite all day skiing. The staff in the restaurant was very friendly.

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Thank A K
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you very much for staying with us. We are very sorry that you could not enjoy your sleep. It would be great if you could contact our reception( e-mail adress on our tripadvisor account), so we can evaluate the room / bed. This is the first time we hear something like that and we want to find...

Ireland
Reviewed 7 January 2017

My husband and I spent a week at this hotel. Location-wise, it is good, a very short walk from the train station, and the gornergrat rail station and the main shopping street. The ski-bus stops just outside, and there is a small supermarket just across the road. There was a really nice international mix of guests, from Europe, Asia, America....

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1Thank omi1
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear omi1, Thank you very much for staying with us and sharing your experience here on tripadvisor. It's just fantastic to read your amazing, detailed review and we are very happt to hear that you enjoyed your stay. It would be a great pleasure for the whole team to welcome you again in our Hotel. Best regards from sunny Zermatt...

Reviewed 3 January 2017 via mobile

I've stayed there with my family include two children. We had a wonderful holiday in Best Western Alpen Resort. Staffes were kind and the breakfast was good. The swimming pool was perfect size for young children. The room was warm and clean. If I went Zermatt again, I would definitely choose Best Western Alpen Resort.

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Thank 지혜 송
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you very much for staying with us. It is great to hear that you had wunderful holiday in our Hotel. It would be a pleasure to welcome you again. Best regards from sunny Zermatt, Your Alpen Resort Hotel

Reviewed 1 January 2017 via mobile

The rooms were good enough and clean but that is the only good thing that comes with this hotel. The customer service and guest relations has got to the absolute worst that We have ever encountered. The front desk was completely unhelpful and unfriendly. Every time we asked for any form of concierge service they would ask us to contact...

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Helpful?
1Thank Maitha M
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you very much for staying with us. We hope you had a good and safe journey back home. We are very sorry that we could not meet your expectations and that there were some misunderstandings. Please let me take a stand to some points of your review. I talked with our staff to get a better understanding...

Reviewed 28 December 2016

Staying for nine days in early December 2016, I was entirely satisfied. The room is clean and spacious with the view of Matterhon. The location is very good, a few minute walk from the station plaza and bus stop. All the staffers are friendly and very kind. I would definitely come back.

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Helpful?
Thank Hiroshi H
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Hiroshi. Thank you very much for staying with us. It is a great pleasure to hear that you enjoyed your stay in our Hotel. We are looking forward to welcome you again. Best regards to Japan - Your Alpen Resort Hotel Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 

Additional Information about BEST WESTERN PLUS Alpen Resort Hotel

Address: Spisstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $195 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Alpen Resort Hotel 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western
Hotel Style:
#16 Ski-In / Ski-Out Hotel in Zermatt
#20 Luxury Hotel in Zermatt
#22 Spa Hotel in Zermatt
#33 Family Hotel in Zermatt
#62 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Alpen Resort Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Alpen Resort Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors would have better views of Matterhorn.”
 of 5 bubbles hiroshih584, 28 Dec 2016 | Read review
“Request a balcony with matterhorn views.”
 of 5 bubbles 391martina, 9 Sep 2016 | Read review
“Ask for a room in the 800 level”
 of 5 bubbles 828nicko, 3 Sep 2016 | Read review
“Ask for the top most room, has a great view and more privacy.”
 of 5 bubbles 714gayathris, 3 Sep 2016 | Read review
“room with mountain view”
 of 5 bubbles 514frederikc, 29 Aug 2016 | Read review
5 of 5