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Schlosshotel

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Schlosshotel
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885 Reviews from our TripAdvisor Community

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Showing 457: English reviews
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San Jose, California
Reviewed 2 days ago NEW

My husband and I stayed at Schlosshotel for total 4 nights. We were contacted by hotel days before our arrival regarding the accommodations we need. Upon arrival, we were kindly told that our room was upgraded to a bigger space. When we opened the room door, we were mesmerized by the view of Matterhorn and the warm and comfortness of...

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Helpful?
Thank F6336MZelainec
Reviewed 3 days ago NEW

Unfortunately, we only had 1 night at this lovely hotel but wished we had more time! The room was large, the hotel within 100 steps of the train station, and the pool and sauna were wonderful. Very comfortable beds! Right next to the Gornergrat sky tram that takes to the most magnificent views of the Matterhorn! Everything in walking distance...shops,...

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Helpful?
Thank H N
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear H N Thank you very much for your fantastic review about the Schlosshotel. We are pleased to hear that you enjoyed your short stay with us and were happy with your room with the comfortable box-spring beds, the central location and the spa area. It would be a pleasure to welcome you again for a longer period. Your Schlosshotel-Team

Honolulu, Hawaii
Reviewed 4 days ago NEW

We were assigned this hotel as part of our Viking River cruise and as usual, Viking never disappoints. This property is a block away from the train station but is tucked away from any noise. Gorgeous lobby and dining room. Very clean rooms and spacious. Very helpful staff. The owner is usually in the lobby and willing to help. What...

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Helpful?
Thank Doug L
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Doug L Thank you very much for your time to rate your stay at the Schlosshotel. It is a great pleasure to hear that you enjoyed staying with us and were happy with our quiet location, the hotel facilities and the staff. We would be really happy to welcome you again in the future. Your Schlosshotel-Team

Bern, Switzerland
Reviewed 5 days ago NEW

This hotel measures up with any downtown city hotel for service, cleanliness, food quality, all attributes I look for in a good hotel. My wife and I spent two nights here at the end of a 2 week Swiss vacation. Although we were tired from our whirlwind train trip around Switzerland, we still managed to go into Zurich twice, a...

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Helpful?
Thank pipelineapollo
Al Ain
Reviewed 6 days ago NEW

Nice people location clean hotel. Good breakfast the tea time 3 to 6 is nice. One suggestion is have your sign show the hotel through the walkway better coming out of the train station. Was confusing.

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Helpful?
Thank rogerc489
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear rogerc489 Thank you very much for your great review about the Schlosshotel. We are delighted to hear that you enjoyed your time with us and liked our location, the staff, our cleanliness and our tea&coffee corner for our direct booking clients in the afternoon. The signing to our hotel starts near the Gornergrat station and to help with the...

Singapore, Singapore
Reviewed 1 week ago NEWvia mobile

We stayed in a suite. The rooms are big and hotel has good facilities with gym, pool and games room with foosball and billards. It is located near the station, about 3mins walk. Will stay again when I ever visit Zermatt again.

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Helpful?
Thank tingting310894
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear tingting310894 Thank you very much for your amazing review about the Schlosshotel. It makes us happy to hear that you enjoyed your stay here and liked your suite, the hotel facilities and our location. We would be delighted to welcome you again with us if you visit Zermatt in the future. Your Schlosshotel-Team

India
Reviewed 1 week ago

We came to Zermatt on 9th May 2017. The hotel staff is very cooperative. We mailed them the details of our train arrival, and there was a battery operated shuttle(Zermatt is a car free village) waiting at station on time. Hotel is nearby station. The rooms were very nice. The SPA is good, breakfast was also very good.

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Helpful?
Thank Dr Santosh K
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Santosh S Thank you very much for your time to rate your stay at the Schlosshotel. We are really pleased to hear that you enjoyed your stay with us and were happy with the provided service before and during the stay, your family suite, our location, the spa area and our breakfast buffet. It would be a great pleasure...

Miami
Reviewed 1 week ago via mobile

I have been going to Schlosshotel for the last 3 years in June when the weather is great for hiking and sightseeing of the Materhorn in Zermatt. The trails are fresh and the village isn't too crowded yet. Alex manages the hotel with all amenities to enhance your vacation experience. Schlosshotel has a nice spa,pool, buffet breakfast at no extra...

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Helpful?
Thank Cmak49
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Cmak49 Thank you very much for a fantastic review about the Schlosshotel and that you have chosen to stay with us yet again. We are delighted that you enjoyed the spring time in the village and were happy with the hotel facilities and the provided service from Alex and the hotel staff. We are looking forward to welcome you...

Orange County, California
Reviewed 1 week ago

Our day trip turned into a day/night trip. We loved the town and decided to extend our time here. The room met our needs and the bed was comfortable. The air was difficult to control and the breakfast was just ok.

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Helpful?
Thank Shellee H
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Shellee H Thank you very much for your review about the Schlosshotel. We are happy to hear that you liked our location and our box spring beds, and we hope you enjoyed your time here. As we have fresh air outside we don't have an air conditioner but with the heating system and the windows the temperature can get...

Bangalore
Reviewed 1 week ago

Excellent location, near the station and the Gornergrat Bahn!! Good facilities, and a very helpful staff!!! Is walking distance from most of the ski-walks, shops and the main street Excellent view of the Matterhorn from the front of the hotel

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Helpful?
Thank Aparna D
Alex Jr P, Manager at Schlosshotel, responded to this review

Dear Aparna D Thank you very much for your time to rate your stay at the Schlosshotel. We are happy to hear that you enjoyed your stay with us and liked our location, the hotel facilities and the staff. It would be a great pleasure to welcome you again with us in the future. Your Schlosshotel-Team

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Shuttle Bus Service
  • Room Service
  • Concierge
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome at the Schlosshotel in Zermatt! In our Hotel with 49 luxury rooms and Suites everyone feels good. Chose your room or your Suite just according to your wishes and requirements. At the Schlosshotel, very centrally located in Zermatt, you live a fairytale! Thanks to the Schlosshotel's central location in Zermatt, you can enjoy our fabulous facilities just 50 m from the station, a stone's throw from the main street and directly next to the Gornergrat railway. ... more   less 

Additional Information about Schlosshotel

Address: Bahnhofplatz 18, Zermatt 3920, Switzerland (Formerly Alex Schlosshotel )
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $267 - $626 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Schlosshotel 4*
Number of rooms: 48
Reservation Options:
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Also Known As:
Schlosshotel Tenne Zermatt
Schlosshotel Tenne Hotel Zermatt
Hotel Style:
#4 Family Hotel in Zermatt
#6 Ski-In / Ski-Out Hotel in Zermatt
#7 Luxury Hotel in Zermatt
#8 Spa Hotel in Zermatt
#26 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Schlosshotel staff and other travellers.
5 questions
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Questions? Get answers from Schlosshotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for larger rooms.”
861hn, 24 May 2017 | Read review
“very quite, clean and near train station”
jorgedL4285MC, 13 May 2017 | Read review
“Pay for a room with a view of the mountains - it is worth it!”
HollyMac2, 13 May 2017 | Read review
“We loved the penthouse - plenty of space for a family of 5 and the perfect place to relax after a hard day of skiing!”
AngieC728, 1 May 2017 | Read review
“Definitely ask for a room with a view of the Mattherhorn!”
tkmtravel7, 24 Apr 2017 | Read review
5 of 5
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US$367* /night
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TripAdvisorUS$365
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*Disclaimer
Prices are for 1 room, 2 adults
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