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Resort Hotel Alex

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#14 of 109 Hotels in Zermatt
Certificate of Excellence
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1 room 2 adults 0 children
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Resort Hotel Alex
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483 Reviews from our TripAdvisor Community

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Showing 282: English reviews
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Jersey, United Kingdom
Reviewed yesterday NEW

A quirky (in a good way) hotel, located close to the main train station and Gornergrat departure point. Very easy to get to the Sunnegga lift or the bubble to Furi via electric taxi (CHF8). The rooms are a combination of traditional with added character. Spacious rooms which were clean and well maintained. There is a great bar area with...

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Thank KJH999
Cambridge
Reviewed yesterday NEW

Nearly 20 years since our first visit, the Alex continues to draw us back. In many ways a typical, traditional Swiss family run hotel,but it really does exceed all expectations. The location is very good, close to the centre of town and access to the mountain. But it is the Alex that remains the star. The rooms are traditional and...

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Thank TonyRoberts
Lausanne, Switzerland
Reviewed 2 days ago NEW

The Hotel Alex has a real character - from the eclectic decor in the bar, to the great spa and swimming pool. It is perfectly located - round the corner from the Zermatt station and the Gornergratbahn station and the bus stop which takes you quickly to all the other ski lifts. The breakfasts have a very good choice and...

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1Thank Lisa D
Brisbane
Reviewed 5 days ago NEW

Zermatt is one of the most beautiful places on earth. Staying at the Hotel Alex gives character, warmth, luxury and unpretentious comfort while you are there. I have just completed my fourth stay and it is always tremendous. This is the first time I have stayed in peak season. Although that meant I did not get the exact room I...

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Thank BrisbaneDrL
Chelmsford, United Kingdom
Reviewed 5 days ago NEW

We have visited Zermatt and the Alex many times and although the hotel staff slowly change, the overall package remains excellent. Although this was not a good year for snow, the pistes were in excellent condition and we had an exceptionally enjoyable week.

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Thank dav-john
Cardiff, United Kingdom
Reviewed 6 days ago NEW

Room 502 , Fantastic view of Matterhorn. Very comfortable. Winter or summer. Food superb , Frederic Fischer one of greatest chefs you can have. Ski room has everything you need for storage. Pool and leisure facility has all you require. One of the best hotels I have ever stayed at, can't wait to return.

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Thank Nigel T
Stockholm, Sweden
Reviewed 1 week ago

I made the absolutely right choice and the trip exceeds all my expectations. Started of from Stockholm, Arlanda. The trip by train from Zürich airport to Zermatt was convinient. Called Hotel Alex for a pick up from the train station. The piccolo arrived in an electronic vehicle. The whole villiage has a sustainable policy and care about the environment. There...

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1Thank MarieLindstrom
East Greenwich, Rhode Island
Reviewed 1 week ago

The staff is sincere and very helpful. The food is outrageously delicious. The hotel room was very clean, and with a beautiful view of the Matterhorn. The hospitality was the best! The hotel Alex has been in business for a very long time and has kept its superb reputation after all of these years. You will not be disappointed, plus...

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Thank 432lori
Taipei, Taiwan
Reviewed 1 week ago

Staying in Zermatt for only one night, I chose this hotel for accommodation in the beginning mainly due to its great location (just beside Zermatt main station), but now I'm really regretful that I should've stayed here longer, since the hotel was so charming and elaborately-decorated that I could truly feel cozy country-like atmosphere that I could not enjoy in...

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Thank SteveWang81
Reviewed 2 weeks ago via mobile

Came to the Alex 8 years ago and was superb so decided to go back for our second honeymoon. Just the same. Lovely welcome even before we arrived via email. Great bedroom, bars, food sublime (we were half board),fabulous staff. No complaints. Yes drinks esp wine is expensive but not that much more than the rest of the bars and...

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1Thank Eddie W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Alex Grill
Alex Grill
Cuisines: European, Swiss
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Popular Valais Hotel in 5-story chalet built of stone & natural wood, with side courtyard & abstract-art mural on front. ... more   less 

Additional Information about Resort Hotel Alex

Address: Bodmenstrasse 12 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $406 - $1,264 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Resort Hotel Alex 4.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Alex Hotel Zermatt
Hotel Style:
#12 Luxury Hotel in Zermatt
#12 Spa Hotel in Zermatt
#13 Family Hotel in Zermatt
#42 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Resort Hotel Alex staff and other travellers.
3 questions
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Questions? Get answers from Resort Hotel Alex staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front of the hotel has best views”
 of 5 bubbles KJH999, 23 Feb 2017 | Read review
“Try for a room with a view of the Matterhorn 101 is one of my favourites”
 of 5 bubbles TonyRoberts, 23 Feb 2017 | Read review
“Rooms facing south may have a view of the Matterhorn”
 of 5 bubbles dav-john, 19 Feb 2017 | Read review
“Have been staying here for 20 years. Never had a poor room.”
 of 5 bubbles 916nigelt, 18 Feb 2017 | Read review
“Best choice”
  • Bathroom fascilities
  • Table and armchairs
  • A standard single room on Hotel Alex
  • Bathroom in a standard single room
  • A standard single room
  • bathrobe and slippers
 of 5 bubbles MarieLindstrom, 17 Feb 2017 | Read review
5 of 5