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Resort Hotel Alex

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#15 of 109 Hotels in Zermatt
Certificate of Excellence
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1 room 2 adults 0 children
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Resort Hotel Alex
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525 Reviews from our TripAdvisor Community

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Showing 302: English reviews
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Los Angeles, California
Reviewed 6 days ago NEW

This was our second trip to Zermatt. Since our visit was during Easter, the hotel we stayed at before (Hotel Post) was booked. We chose the Alex since it is literally around the corner from the train station (this is a good thing....not a negative thing like in some other larger European cities). The location is amazing because the free...

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Helpful?
Thank TravelDesignFoodie
Oberhofen
Reviewed 1 week ago

Lovely Place, the starf is looking after you from the Minute that you walk into the Hotel and they keep on doing that until you leave, the food in the Restaurant is delicious but it could be nice with a bit more disches to chose from on the menu, Bar is relaxing and the selection of drinks and the service...

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Thank Nygok
London, United Kingdom
Reviewed 1 week ago

Visited over Easter - Daughter (8yr) and myself - absolutely perfect position for gornergrat railway up to Riffelberg for SkiSchule for daughter followed by swim in a beautiful pool and jacuzzzi. - cannot find a fault - family friendly - lounge area is a fascinating home from home ambience - loved everday - highly recccomend and will return. Many thanks...

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Thank dominic_jackson
Moscow, Moscow City, Russia
Reviewed 1 week ago via mobile

Came back to the Alex after 16 years. This was the most pleasant stay, great food, attentive service, family atmosphere. Zermatt Unplugged festival meant late concerts at the hotel so some noise. But the overall positive feel from this family-owned and managed hotel is unbeatable. Definitely advise to book half board. Avoid rooms on the 4th floor - views are...

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Thank Vadim D
Moscow, Russia
Reviewed 2 weeks ago

Stayed for a long skiing weekend and all was great! This is the first time to this hotel although I have been to Zermatt many times. The hotel is located right in the middle of the village, combining Swiss style with refined luxury of an outstanding boutique hotel. Got a free upgrade to a much better room that was booked....

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Thank MakulyaG
Reviewed 3 weeks ago via mobile

I stayed here with points (from a competitor website) and this resort was a solid 4 stars. It was no five. It was definitely not a 3. Solid 4. Michelin guide restaurant was top notch. No reservation needed since I was a guest. Infinity indoor pool, sauna and hot tub! Amazing! The room was a bit small, but had a...

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Thank Scott D
Reviewed 3 weeks ago

The hotel is a classic mountain chalet in Zermatt, and the interiors reminded me of the hotel in the movie Grand Budapest hotel. They had Molton Brown soaps, nice shower / whirlpool tub, comfortable bed, wood paneled ceiling. The hot tub and swimming pool are indoor but very nice.

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Thank Nathan L
London, United Kingdom
Reviewed 4 weeks ago

Fantastic location, very close to the main station and also the Gornergrat railway, excellent food, immaculate service, very comfortable rooms, cosy and quirky bar facilities, and a superb swimming pool. What more could one want?

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Thank SirJamesHolman
Djursholm
Reviewed 4 weeks ago

Very nice Hotel,staff and super food.Nice Interior. Intended to book a room för me and a Suite for my daughter,husband and 2 children, 10 days in Christmas time 2017, I arrived 1 day before - saturday - to Hotel Alex.Because I got problems with my heart at staying at 3100 meters hight at Kulmhotel. Visited a Doctor/Clinic who ordered me...

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1Thank Carl_Henrik2013
Tel Aviv, Israel
Reviewed 4 weeks ago via mobile

Excellent stay, friendly staff, outstanding food. Each room unique and a spacious public area. All sports facilities in-house - large swimming pool, squash and covered tennis court, fitness. And a spa.... Strongly recommend!

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Helpful?
Thank robi4513

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Alex Grill
Alex Grill
Cuisines: European, Swiss
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Popular Valais Hotel in 5-story chalet built of stone & natural wood, with side courtyard & abstract-art mural on front. ... more   less 

Additional Information about Resort Hotel Alex

Address: Bodmenstrasse 12 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: $381 - $671 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Resort Hotel Alex 4.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Alex Hotel Zermatt
Hotel Style:
#13 Spa Hotel in Zermatt
#13 Family Hotel in Zermatt
#13 Luxury Hotel in Zermatt
#42 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Resort Hotel Alex staff and other travellers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Annex area is nice and quiet and you can wander down in your dressing gown to the pool/spa area”
dominic_jackson, 17 Apr 2017 | Read review
“Rooms facing away from the train station are better”
P9654COnathanl, 29 Mar 2017 | Read review
“Sunny side”
Carl_Henrik2013, 27 Mar 2017 | Read review
“Rooms were really warm, just make sure you have windows to open.”
227jeannec, 16 Mar 2017 | Read review
“Excellent junior suite in 6th room with fire place and private steam bath. Quiet with beautiful view to Zermatt from your private balcony.”
evavP4004XC, 16 Mar 2017 | Read review
5 of 5