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City-Hotel Ochsen Zug

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#2 of 8 Hotels in Zug
Certificate of Excellence
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196 Reviews from our TripAdvisor Community

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Showing 136: English reviews
Reviewed 5 July 2016

I stayed at this hotel for one night and had quite a good time. Below the pros and cons. Pros Very centrally located Clean Friendly staff Modern rooms Good wifi Good mattress Cons Breakfast. This is the weak point. There is no selection; just a little bit ham, a little bit bread, some jam, fruits and yoghurt. The bircher muesli...

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Helpful?
Thank Patrick F
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Patrick Thank you very much for your review and your valuable time. We are happy that, in overall, you enjoyed your stay with us. For breakfast you can in fact order warm egg dishes in addition for no extra charge. We are very sorry that you didn't see the sign offering this service. It is true that our breakfast...

Reviewed 30 June 2016

The room was immaculately clean and conveniently located, with an interesting view of the street below (window was good - allowed sight but very little sound to pass). Restaurant was very good (ate there only the first night due to other options that I wanted to try) and breakfast each day was excellent. The Ochsen is very conveniently located both...

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Helpful?
Thank Dana B
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Dana Thank you very much for your review and your time. My team and I are very pleased to hear that you had a good stay at the City-Hotel Ochsen. We hope to have the pleasure of welcoming you again soon. Best regards Matthias Hegglin, managing owner

London
Reviewed 28 June 2016

Really suffering from decor with bad taste - 70's design would be too kind. The rooms are actually more depressing than the Hotel Lowen - See my reviews on Lowen and Park Hotels. They are depressing coloured rooms with childrens furniture. I would definitely not stay here if you have a propensity to jump out of windows. The breakfast was...

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Helpful?
Thank JapChap
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you for your review. We are very sorry to hear that you were not satisfied with your stay at the City-Hotel Ochsen. In addition, we are quite astonished about your words as you didn't mention anything while you were on spot or during check-out. You can imagine that we don't agree with your point of view and...

London, United Kingdom
Reviewed 21 June 2016

Hotel is centrally located in Zug, just a short walk from the station, shops and most international companies based there. The beds are fantastic and the rooms are clean and functional. The staff have a "can do" attitude and are extremely friendly.

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Helpful?
Thank joosborne2016
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Many thanks for your review-and sorry for my late reply. I am very happy that you enjoyed your stay with us. With best wished and kind regards Matthias Hegglin, managing owner

London, United Kingdom
Reviewed 20 April 2016

I spent one night for business reasons. The hotel is in the center in the old part of the city. Charming location, charming hotel, very nice staff, kind, welcoming, helpful. I had a great time. They have a restaurant with good reputation but I preferred to go to the nearby Italian restaurant on the lake with a stunning view. Evenings...

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Helpful?
Thank gdepommereau
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review and your time! I and my team are very happy that you had a pleasant stay with us. With kind regards and best wishes from Zug Matthias Hegglin, managing owner

Greater Manchester, United Kingdom
Reviewed 17 April 2016

The hotel is located in a very nice and easy to reach location in Zug. You can walk from the train station for about 15 - 20 minutes and you have arrived at the hotel - perfect! It is a very charming hotel with very pleasant and helpful staff. My room was located at the back of the hotel on...

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Thank Pookie8145
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review and your time. I am very happy that you enjoyed your stay with us and it would be a great pleasure to welcome you again in the near future. With best wishes and kind regards from Zug Matthias Hegglin and team

Reviewed 31 March 2016

usually in Zug I stay in a hotel a bit closer to work but everything was packed so I eneded up here. It is a charming place, but by no stretch modern or an ideal business hotel. First I will say the staff were great and coul dnot have been nicer. Upon arrival, I walked in the room and it...

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Thank BudapestDude
Hegglin, Inhaber at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review and your time! I am very happy that you, in overall, enjoyed your stay with us. It is true that we still have few smoking rooms and that you normally can indicate when making the booking if you wish to have a smoking or a non-smoking room. I am sorry that...

Manchester, United Kingdom
Reviewed 23 March 2016

The service was top notch, very personal and staff always smiling, the friendliest service i have received by far. It was a pleasure being here for nearly 3 weeks on a business trip. The rooms were fairly basic but very clean and very warm with the traditional wood everywhere you look. My only real complaints are that the breakfast selection...

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Thank NorthwestTraveller1
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear guest Thank you very much for your review and your valuable time! I am very happy that you enjoyed your stay with us. Just a few comments: We provide TV channels in around 10 different languages-English including (15 English channels to be exact). This is the case in all our hotel rooms and we are very sorry that you...

Reviewed 12 March 2016

This was my second visit in this hotel. The location is very good, near to the main pedestrian street in Old Town of Zug, close to Zugersee, all the restaurants and shops. Hotel has its own restaurant and bar inside. The room was decorated with own old style, made with excellent quality and very good equipped. The linens and towels...

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Helpful?
Thank Valentin I
Hegglin, Manager at City-Hotel Ochsen Zug, responded to this review

Dear Valentin Thank you very much for your review and your time! My staff and I are very happy that you had a pleasant stay. Wishing you all the best and hoping to welcoming you soon again. Kind regards Matthias Hegglin, managing owner

Reviewed 22 January 2016 via mobile

The hotel is located in the city of Zug, CH. In terms of location it can't be faulted. It is a 10 minute walk to the nearest train station and there is good shopping and entertainment within walking. For joggers and walkers you are maybe 2 minutes from the lake. I didn't drive but it appeared that there was parking...

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Helpful?
Thank Ian T
Hegglin, Inhaber at City-Hotel Ochsen Zug, responded to this review

Dear Ian Many thanks for your review and you appreciated time. I and my team are very happy that you enjoyed staying with us and we hope to have the pleasure of welcoming you again soon. With best wishes and kind regards from Zug Matthias Hegglin, Managing owner

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Built in 1543, this hotel in the centre of Zug accommodated famous guests like Johann Wolfgang von Goethe, yet it offers modern amenities like free internet and air-conditioning. The City-Hotel Ochsen is situated in the middle of the beautiful historic centre, 200 m from the lake of Zug and a 10 minutes walk from the train station. All rooms are air-conditioned and have an en-suite bathroom, a cable TV and a water kettle. Fine Swiss and international cuisine is served in the Hotel Ochsen's restaurant "au premier" and in our bar you can enjoy aromatic coffee or a cool glass of beer. ... more   less 

Additional Information about City-Hotel Ochsen Zug

Address: Kolinplatz 11, Zug 6300, Switzerland
Region: Switzerland > Canton of Zug > Zug
Price Range: $317 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City-Hotel Ochsen Zug 4*
Number of rooms: 48
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Questions & Answers

Questions? Get answers from City-Hotel Ochsen Zug staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view of the mountains from the double bed is really great!”
 of 5 bubbles 618adityam, 3 Nov 2016 | Read review
“All rooms are quieter.”
 of 5 bubbles digna1504, 14 Oct 2016 | Read review
“Thick walls in the building make the rooms quiet. I was in near a banquet room but noticed no noise.”
 of 5 bubbles J8386MEdanab, 30 Jun 2016 | Read review
“Just don't expect much”
 of 5 bubbles JapChap, 28 Jun 2016 | Read review
“Higher floors have a lovely view especially at the back.”
 of 5 bubbles Pookie8145, 17 Apr 2016 | Read review
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