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Eden Au Lac

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#35 of 138 Hotels in Zurich
Certificate of Excellence
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1 room 2 adults 0 children
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Eden Au Lac
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300 Reviews from our TripAdvisor Community

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Showing 178: English reviews
Schaffhausen, Switzerland
Reviewed 11 October 2016

This is more a review of the Sky Bar which is on the roof of the hotel. To get to the bar you've got to go up a narrow, steep spiral staircase - a health and safety episode waiting to happen! The bar itself is tiny, the drinks are okay but definitely not worth the prices they charge. The view...

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Helpful?
Thank Jets1978
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear Jets1978, Many thanks for sharing your experiences at EDEN AU LAC and specifically your visit to the SKYBAR. We apologize for the discomfort and and disappointment you have experienced. As our hotel is located in a historical building, it has its own charm and certain architectural features are a little more challenging to modify, such as the spiral staircase...

Reviewed 30 September 2016 via mobile

Great hotel, nice rooms , most important amazing lake view. Walking distance from the city center. Friendly staff and good service. One of the best morning coffees in Zurich on your room balcony. Also recommend.

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2Thank Ssm1987
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear „Ssm1987“, In the name of the whole team, we would like to extend our gratitude for your words of praise regarding your recent visit to the EDEN AU LAC. We are happy to hear that you enjoyed your stay at our hotel and were able to conveniently discover the city of Zürich. We wish you all the best and...

West Palm Beach, Florida
Reviewed 27 September 2016

This hotel is not a 5 star hotel. Maybe not even a 4 star hotel. Carpets are worn and furniture has seen better days. Staff could not be bothered by anything. Just ignored requests. Would never stay in this place again. Awful.

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2Thank michelle34731
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear „michelle3“, Thank you for sharing your experiences at the EDEN AU LAC with us. We would like to apologize that our services and facilities did not meet your expectations. Providing unique and excellent service is very important to us. This is why we would like to look into the issues you mentioned in a private conversation with you by...

Reviewed 25 September 2016 via mobile

Decided to check out their famous rooftop bar. I was told that I have to wait as the bar is full and the only way up is to wait until someone leaves as they do not accept reservations. 10 mins after random family entered the hotel and staff found them table for 3 in a second bluntly in front of...

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2Thank Robert M
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear „Robert M“, Many thanks for your honest feedback. We very much appreciate your taking the time to share your impressions and points to improve with us. The responsible departments have been informed and are working on improving the handling of the waiting list for guests wanting to visit the SKYBAR. Thank you for your understanding and it would be...

Sea Bright, New Jersey
Reviewed 20 September 2016

We had a very pleasant stay at the Eden Au Lac. The staff could not have been more helpful or friendly! The location was great as you can stroll along the lake or head easily to the major shopping street with plenty of things in between. Our room was a large corner suite overlooking the lake that they upgraded us...

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2Thank Adrienne W
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear “Adrienne W”, Heartfelt thanks for your excellent assessment of your stay at the EDEN AU LAC. Words such as yours are the motivating force behind our staff – Thank you! We revel in our staff members’ passion for surprising and delighting our guests every day. It gives us great pleasure to hear that you enjoyed yourselves and liked your...

Caracas, Venezuela
Reviewed 13 September 2016 via mobile

The Eden Au Lac is located right on the lake and very close to the Baunhofstrasse where there is excellent shopping and dining. The service in the hotel is excellent and I will definitely stay there again. Their rates are also reasonable, and specially for Zurich

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1Thank billzobel
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear „billzobel“, Many thanks for your positive feedback on your visit at EDEN AU LAC. We are delighted that our offerings and services have granted you satisfaction. Pampering you, our guest, lies close to our hearts. Your positive feedback shows that we have succeeded, and you can be sure we will relate this to our staff members. We wish you...

Mumbai (Bombay), India
Reviewed 26 August 2016

The experience at the Sky Bar was wonderful. I had a Pouletbrust Zus - which was excellent. Tender and the sauce was outstanding. The service was good, thought eh waiter who first served us did not understand english and then there was another person who attended to us. The ambiance is lounge like and very warm and comforting. The wine...

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1Thank Vasant S
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear "Vasant S", Many thanks for your positive feedback on your visit at the EDEN AU LAC. It pleases us to know that our products and services won you over and that you felt perfectly cared for during your stay. We are already looking forward to the next opportunity when we will be able to grant you our familiar atmosphere...

Nara City
Reviewed 16 August 2016

Receptionist is good and kind. However Restaurant Eden is worst because of no one is here when we reached this restaurant at reserved time and drink' & meal delivery are too late. House keeping is not setup for our room yet. We have to leave next morning.

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Thank bxuk
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear "xbuk", Many thanks for your positive feedback regarding the friendly service at the reception during your visit at the EDEN AU LAC. Thank you also for your honest feedback on your stay at EDEN AU LAC. We appreciate your critique and view it as encouragement to improve our service quality further. Your feedback enables us to refine our services...

Kuwait
Reviewed 14 August 2016

Amzing location with amazing service, if you are in Zurich and not in Eden Au lac you missed something! Only mattresses need to be changed (not comfortable) Staff treat you like it's your home and they are guests.

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1Thank mohammed a
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear "mohamed a", Thank you kindly for your appreciative words on your time at EDEN AU LAC. We are happy to relate your motivating comments to the staff member mentioned. Your feedback encourages us even more to extend our passion for the service we provide via our staff to our guests on a daily basis. We wish you all the...

Dubai, United Arab Emirates
Reviewed 12 August 2016 via mobile

Prompt service, good staff, and a beautiful location and property to boot. I was not in the hotel a huge amount however all my needs were anticipated when required. The breakfast was delicious with freshly smoked salmon and warm pastries with unlimited coffee. Apologies for not remembering his name, however the Egyptian front of house staff member was especially helpful.

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3Thank DeliciousInDXB
VJCSwitzerland, Manager at Eden Au Lac, responded to this review

Dear "DeliciousinDXB", Thank you very much for your positive feedback to your stay at the EDEN AU LAC. It pleases us to know that our products and services won you over and that you felt perfectly cared for during your stay. We wish you all the best and look forward to welcoming you here once more at the EDEN AU...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access

Additional Information about Eden Au Lac

Address: Utoquai 45, Zurich 8008, Switzerland
Region: Switzerland > Canton of Zurich > Zurich > Seefeld
Price Range: $367 - $798 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eden Au Lac 5*
Number of rooms: 50
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Also Known As:
Eden Au Lac Hotel
Eden Au Lac zürich
Hotel Style:
#12 Romantic Hotel in Zurich
#21 Business Hotel in Zurich
#29 Luxury Hotel in Zurich
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Questions & Answers

Here's what travellers have asked, with answers from Eden Au Lac staff and other travellers.
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Questions? Get answers from Eden Au Lac staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view is excellent”
 of 5 bubbles oriam_neverwinter, 21 Dec 2016 | Read review
“Lack view with balcony”
 of 5 bubbles KligerSpatz, 16 Oct 2016 | Read review
“take the lake view rooms if you don't mind the street in front. It's worth paying more.”
 of 5 bubbles sagravay, 15 Oct 2016 | Read review
“Avoid this hotel”
 of 5 bubbles michelle34731, 27 Sep 2016 | Read review
“Lake view or nothing”
 of 5 bubbles mohammedaF3441XV, 14 Aug 2016 | Read review
5 of 5