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Inntel Hotels Utrecht Centre

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Smakkelaarshoek 24, 3511 EC Utrecht The Netherlands
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (112)
Room & Suite (49)
Dining (11)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 20-12-30 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Inntel Hotels Utrecht Centre
Updated 20-12-30 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 31 hotels in Utrecht
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Paid public parking nearby
Car park
Internet
Hot bath
Indoor pool
Sauna
Restaurant
Breakfast buffet
Spa
Baggage storage
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Safe
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Dutch
127Reviews3Q+A4Room tips
Traveller rating
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Popular mentions
Anoniem wrote a review Jan. 2021
1 contribution
Our visit to the wellness room was in our opinion not worth the price. There are other hotels that have a better overall experience and service. Things that were dissapointed are: - the jacuzzi was smaller than shown on the pictures. It was a square bath instead of a round bath. - some smaller things you expect when paying a large sum for a hotel night like: there were no glasses, there were almost no thee bags, there was no menu in the room, there were almost no toilet articles like bath soap and finally, no personal touch like a welcoming letter and so. - due to Corona the service was limited. Which is logical. Still a few things could be better like: -the explanation of food services at the reception when checking in; -there is no other option then ordering at the room then do not charge an extra sum for that service; -nowhere was mentioned you can order till 20.00 pm. In the introletter it said 22.00 pm; -breakfast was one the room due to Corona, but felt like a school lunch where you got plastic boards with an apple and some sandwiches So I would say that if you are looking for that romantic and wellness weekend there are much better hotels.
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Guest relations Inntel Hotels, Eigenaar at Inntel Hotels Utrecht Centre
Responded Jan. 25, 2021
Dear Amanda, Thank you for your time and effort to write this review. I truly regret to read your stay in our hotel did not entirely live up to your personal expectations. We always try to make a stay as comfortable and memorable as possible, so we're sorry to read that this wasn't the case. The room we made ready for you was the Wellness Suite, we hoped you loved the upgrade from the Wellness room to the Suite. Since the only difference is that the large whirlpool is square instead of round. But we'll make sure to share this information right away at check-in. And please let us know next time when you are dissatisfied with the room. We would like to get the chance to solve it right away. Hopefully, you'll give us another chance in the future. With warm regards, Vivian Guest relations
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Matt&KyleAdventures wrote a review Dec. 2020
Selfkant, Germany77 contributions37 helpful votes
We decided to take a last minute train trip and stay a night in Utrecht. This hotel was brand new and right by the train station so I felt it would be a good place to use as homebase while exploring the city. Since all the websites state this hotel accepts pets we brought our dog and jumped on the train. First night - no issues. Hotel staff were great. Social distancing well done. All fine. We enjoyed the city so much we decided to stay an additional night. Day two - left for breakfast and to walk the dog. Came back to the hotel to change for the day and was accosted by a very rude hotel receptionist. She basically told us that pets were not allowed on property and asked us how we booked a room with a dog. I told her that the website we booked with clearly stated that they accept pets and that we had been here overnight already. She said it was a new policy and that they no longer accept pets. This was in August of 2020. It's now December and all the booking sites I've looked up still state this location accepts pets. I explained to her that the other receptionists for the past 24 hrs. have seen us with our dog at check-in and coming and going and nothing was ever said. And I guess she just let it go since we didn't hear anything more. I wouldn't have booked here had I known the policy. On the last day we decided to use the pool since it was still open (even during Covid). Big mistake. There was no social distancing, No one was monitoring the guests. It was a free for all and even though the sign said no more than 4 people it was not being followed. We didn't stay long at the pool. Overall the room was fine and the location can't be beat. I just wished the staff would have treated us with respect and as an honored guest, not like a criminal. Or fix the websites to reflect your true policy so we aren't duped into staying here with our dog. Won't stay here again. I will say the other two staff members who checked us in and were there the first 24 hrs. were amazing.
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Date of stay: August 2020
Value
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Room Tip: Call the hotel first before bringing your dog. As we were told they do not allow pets - though...
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Response from Experience Inntel Hotels, Eigenaar at Inntel Hotels Utrecht Centre
Responded Jan. 3, 2021
Dear Matt and Kyle, Thank you again for your visit and constructive critics and taking the time to give us feedback. We are pleased you chose our hotel of all the hotels in Utrecht. I have shared the comment about the regulations regarding the pets with the team right away. I'm very sorry that there was a misunderstanding regarding this policy. The policy has indeed changed since last year, so it is unfortunate that this happened after you booked your stay. We will definitely make sure this doesn't happen in the future. Also, we're sorry to read that guests didn't follow our strict rules in the wellness. Please let us know right away so we can act immediately. It is our primary goal to ensure our guests feel comfortable and that they fully enjoy their visits. We are eager to regain your confidence during another occasion if you give us that chance. On the other hand, we're pleased that you loved your stay and even extended it for another night. Hopefully, we get the chance to welcome you back in the future. Kind regards, Vivian Guest relations
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jljs65 wrote a review Aug. 2020
Kilmore Quay, Ireland12 contributions6 helpful votes
I booked this hotel blind, as I chose it for its proximity to the train station and the centre of Utrecht. Upon arrival, I was very happy to see they are treating the Covid 19 pandemic seriously. They had a clearly defined entrance and exit channel marked out with hand sanitizer stations set up too. The lift had a clearly marked max number of people allowed on and social distancing markings on the floor. The staff were very courteous and friendly at reception and were very helpful with information on services, such as bike hire, etc. I was on the tenth floor. The room was well appointed with all the creature comforts you'd expect and a good view out over the city. I had booked including breakfast and, again, was pleased to see the protocols they had in place for C 19. There were clearly defined in and out doors, with a one way system in operation. Hand sanitisation on entry and well spaced out seating. None of these measures intruding in the experience. There is a nice leisure area here too, a small pool and a small gym area, both of which I used. I had an early checkout on my final day, as my flight home was an early one. The hotel prepared a substantial packed breakfast for me to take away on my departure. All in all, an enjoyable stay there. It was good value for money and I would not hesitate to recommend it to anyone looking for a central location to stay in. I will definitely be staying here when I revisit again, soon, I hope.
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Date of stay: August 2020Trip type: Travelled solo
1 Helpful vote
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Response from Experience Inntel Hotels, Owner at Inntel Hotels Utrecht Centre
Responded Aug. 20, 2020
Dear jljs65, Thank you for your extensive review. It's nice to read you value our Covid-19 prevention efforts as we strive a clean and comfortable environment for our guests. For our efforts we have received a Kiwa certification for preventive measures. It's nice to read you enjoyed the view from your room on the tenth floor and the leisure area of Spa Dôme. We will share your kind comments regarding the staff's service with the team. We value your recommendation for future guests and we hope you will stay with us again soon. With kind regards, Oscar Guest Relations
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hanenjohn wrote a review Aug. 2020
Oostende13 contributions
Nice hotel centrally located within walking distance of the city. Nice and helpful staff, all are very friendly. Everything worked as it should. Nice room with a bed that slept wonderfully and a super large window with a view over the railway lines.
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Date of stay: August 2020
Location
Cleanliness
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Silvabone wrote a review Jul. 2020
Arzo, Switzerland3 contributions3 helpful votes
We stayed with a family of 4 in this new hotel, right by the station. The location was great for walking and use of the train station. A bit uncomfortable for travelers by car, as there is no parking, and no option to drive the car up (for unloading) Very comfortable room, great service and we the breakfast exceeded our expectations. We will definitely stay here again.
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Date of stay: July 2020Trip type: Travelled with family
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Response from Experience Inntel Hotels, Owner at Inntel Hotels Utrecht Centre
Responded Jul. 3, 2020
Dear guest, We are grateful for your compliments and the recommendation you state with your review. We always do our best to offer a comfortable and unique stay. Our interior is designed to make a connection between the surroundings of the hotel and the guests. Everywhere in the hotel you will see elements related to the theme 'connections'. Warm regards, Vivian Guest relations
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PRICE RANGE
US$101 - US$189 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsUtrecht ProvinceUtrecht
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Frequently Asked Questions about Inntel Hotels Utrecht Centre
Which popular attractions are close to Inntel Hotels Utrecht Centre?
Nearby attractions include Miffy's Traffic Light (0.4 km), TivoliVredenburg (0.2 km), and Beatrix Theater (0.4 km).
What are some of the property amenities at Inntel Hotels Utrecht Centre?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Inntel Hotels Utrecht Centre?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Inntel Hotels Utrecht Centre?
Yes, a parking garage and paid public parking nearby are available to guests.
What are some restaurants close to Inntel Hotels Utrecht Centre?
Conveniently located restaurants include The Seafood Bar Utrecht, Belgian Beer Cafe Olivier Utrecht, and Firma Pickles Burgers & Wines.
Are there opportunities to exercise at Inntel Hotels Utrecht Centre?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Inntel Hotels Utrecht Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Inntel Hotels Utrecht Centre offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Inntel Hotels Utrecht Centre?
Many travellers enjoy visiting Dom Tower (0.8 km), Sint Catharinakerk (1.1 km), and De Zeven Steegjes van Utrecht (1.2 km).
Is Inntel Hotels Utrecht Centre accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.