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Marienpoel Hotel

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Traveller (15)
Room & Suite (5)
Dining (1)
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Overview
  • Excellent13%
  • Very good27%
  • Average9%
  • Poor13%
  • Terrible38%
17 Oct 2016
“Acceptable but unexceptional”
14 Oct 2016
“Aggravated by Bad, Nosy Customer Service”
AMENITIES
Free Wifi
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
Kitchenette
Wheelchair Access
4 Star Hotel
All hotel details
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Reviews (65)
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1 - 5 of 44 reviews
Reviewed October 17, 2016

The room was clean and comfortable, but there was mold near the ceiling in the bathroom (Room 6). The young women in Reception in the morning were both friendly and helpful. But the Reception area closed in the afternoon and stayed closed until the next...More

Thank Steve W
Reviewed October 14, 2016

My wife and I wanted a relaxing vacation. What we got while in Leiden was an aggravating experience with an overly controlling hotel owner. He wanted to know when we were leaving and returning. He kept knocking on our door for various reasons. He criticized...More

Thank ThomasEdgar
Reviewed October 14, 2016 via mobile

The owner is the Donald Trump of the Netherlands. We believe he inflates his reviews because he blocked us from reviewing him on booking.com. He did this by lying--claiming we were "no show." The room photos on his website are deceptive. I will never forget...More

Thank annhI7132CJ
Reviewed June 1, 2016

I will be honest and say that I cannot comment on the actual customer service once at the hotel as I never actually got there. My issue is that due to a family emergency I cancelled the hotel at 2302 on Tues 31st May when...More

Thank Allyson F
Reviewed June 1, 2016 via mobile

As a family of 4 we were really pleased with our sizeable room which was a suite of two interconnecting rooms with an en suite, table and four chairs and a sofa. The shower was fantastic - lots of pressure and hot water. The whole...More

Thank Josiemabel
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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Restaurant
Hotel Amenities
Room Service
Dry Cleaning
Laundry Service
Room amenities
Refrigerator in room
Minibar
Things to do
Restaurant
Tennis Court
Details
Price range
US$119 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Leiden
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$119 - US$201 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Leiden
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (5)
Dining (1)
Questions & Answers
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Room Tips
"All rooms would be quiet."
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"Our room was on the top floor and had a small balcony (just big enough for a couple of chairs). It faced the..."
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"Take the time to talk to the manager - very friendly and helpful guy that knows and loves his city"
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"Set back from main road so all rooms are quiet."
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