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Antwerp City Hotel

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322 Reviews from our TripAdvisor Community

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Showing 107: English reviews
Huddinge, Sweden
Reviewed 1 week ago NEW

The staff was nice and friendly. The elevator up is really tiny. The room i had was very large but really cold (even though i had termostat on max) the good thing is that there are many resturants close by.

Thank Kristjaneinarsson
Khaled N, General Manager at Antwerp City Hotel, responded to this review

Dear Kristjaneinarsson, Thank you for your review. You will be pleased to learn that we will start with installing our new large lifts this coming Monday, December 12th. I would like to meet with you personally during your next stay in order to discuss your experience and to see what we van improve. Eke van der Zee - Hotel manager

Iserlohn, Germany
Reviewed 1 week ago

can't recommend. well it is downtown, that is the good point. Everthing else: bad. Really in need of renovation, the oldest elevators your can imagine, loud rooms, noise everywhere. Internet really slow and indicating "network problems" all the time

Thank Martinair
Khaled N, General Manager at Antwerp City Hotel, responded to this review

Dear Martinair, Our sincere apologies for the inconvenience you experienced during your stay. We would like to thank you for your feedback. It is due to feedback like yours that we are happy to announce we will commence installing our brand new lifts, which will be double the size of our current ones, this Monday, December twelfth. Our Reception is...

Reviewed 2 November 2016

Visited in May so this is a late review. Situated on a quiet street in the diamond district, very close to the central station, but a good 15 minute walk from the nice bars and pubs around the beautiful cathedral. Staff were reasonably friendly and ground floor was nice, but on the room levels things are a bit shabby, with...

Thank Muddyfunster
DifferentHotels, General Manager at Antwerp City Hotel, responded to this review

Dear Guest, Thank you for your feedback. We have taken your words to heart and are commencing our refurbishment soon. Starting next month, we will enlarge our lifts. We have alreay started a comprehensive maintenance schedule, so when you visit next time, we will offer you a much improved experience. Please get in touch with me in order to see...

Den Bosch, The Netherlands
Reviewed 23 October 2016

Unfriendly staff and the room is not really clean We just found out that theres a blood stain on the bed sheets The toilet is old .. its diffrent what we expected im.not.going.to stay in this hotel.again

Thank joybV8518VY
DifferentHotels, General Manager at Antwerp City Hotel, responded to this review

Dear guest, Thank you for your feedback. We are working tirelessly to provide our guests with a pleasant and clean environment. Unfortunately, we seem to have failed you this time. Can you please get in touch with me in order to discuss things? Eke van der Zee – Hotel Manager

Chicago, Illinois
Reviewed 16 October 2016 via mobile

Hotel is dirty and run down. Rooms are dirty and falling apart. Wallpaper is peeling. Scuffs on lamps. Bathroom shower stall is stained. Carpet in the room is not even real carpet. It's bizarre. The area near hotel (closer to the park) seems a bit sketchy and not very safe as a solo female traveler. Disappointed by this hotel.

Thank MacTravels2016
DifferentHotels, General Manager at Antwerp City Hotel, responded to this review

Dear MacTravels, I am sorry to learn that you had a disappointing stay with us. We are on the cusp of refreshing the hotel, but that should not mean that in the mean time you may expect any less that you are used to. I mention this only to show you that we are taking your comments seriously. When you...

Reviewed 2 October 2016

we booked a family room for two adult and two kids.The hotel is central with a car park next door.But we were misguided with the hotel reviews and pictures.when we arrived we just find an old hotel rooms are big but not clean the cupboard is dirty full of dust and old dirty towels we ask for cleaning nothing happen...

1Thank OUDI
DifferentHotels, General Manager at Antwerp City Hotel, responded to this review

Dear Oudi, Thank you for your review. I am sorry to learn you were disappointed by our hotel. We are undertaking a lot of effort to make sure our rooms are clean but seemed to have failed you this time. Resta assured I will take this up with my team to make sure this will not happen again. Please accept...

Thessaloniki, Greece
Reviewed 19 July 2016

1.The decoration of the room 2.The big size of the room which looked to the street 3.42'' lcd tv 4.The location is perfect near the station and many coffee-bars near 5.The breakfast was brilliant. The negative is there is no parking so you have to pay 18 euro per day to the nearest parking.

Thank Tolis E
DifferentHotels, General Manager at Antwerp City Hotel, responded to this review

Dear Tolis, Thank you for your great review! For the guest that arrive with a car that is lower than 1m90, there is a public carpark next door which, with the discount we can offer, only cost € 13,50 per 24 hours. Taller vehicles such as yours can indeed pose a problem in city centers. Alteratively, there is free outside...

Hong Kong, China
Reviewed 21 June 2016 via mobile

Room is huge and with the enormous window, and don't open it if you are staying with kids. Mattress is too soft to me. Settled in a quiet street and just a three minutes walk to the central station. Don't trust the google map , actual , you just need to get out of the train station, then go straight...

Thank playeemobil
DifferentHotels, Manager at Antwerp City Hotel, responded to this review

Dear guest, Thank you for your review. Your directions are helpfull!

Reviewed 15 June 2016 via mobile

The hotel is closed to the railway station on a side road from a street full of restaurant, the hotel is a bit dated, the room are big but I think some refurbishment would be ideal. Some to many scratches on the walls in the room and in the corridor. The people are lovely and actually they are to be...

Thank Ms74
DifferentHotels, Manager at Antwerp City Hotel, responded to this review

Dear Ms74, Thank you for your nice words. we are working on the hardware, but really enjoy that you appreciate our individual input. Hopefully we will see you soon?

new jersey
Reviewed 25 May 2016

The hotel is located five minutes of walking from the railway station, in the area with jewelry shops. The staff is friendly, the rooms are spacious, clean, and with large windows. They provide free internet and it works well. As the name clearly says, it's in the city center, but not necessarily exactly in the most touristic area. However, it's...

Thank zurlita
DifferentHotels, Manager at Antwerp City Hotel, responded to this review

Dear Zurlita, Thank you for your nice review.

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  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Antwerp City Hotel: In the heart of Antwerp's diamond district you will find the Antwerp City Hotel. A mere stone's throw away from the Meir, train station and Antwerp's diamond exchange, this hotel truly does have a dynamic location, which is ideal for those guests wishing to combine business with pleasure. Sleep: All 70 rooms are very spacious and equipped with free wireless Internet. Each room has air-conditioning, a 47 inch flat screen TV with international satellite channels, a safe and coffee and tea making facilities. Breakfast & dinner: The extensive breakfast buffet is served in the hip and colorful breakfast room. To have lunch or dinner you can visit one of the many restaurants in the city. Meetings: Antwerp City Center Hotel has two boardrooms for 10-15 persons. Both meeting rooms are equipped with direct day light, air conditioning and free wireless Internet. Antwerp: The Antwerp City Hotel is located in the diamond district with many tourist attractions such as the Town Square, the Cathedral of Our Lady, the Antwerp Zoo, the Rubens House and the Fashion Museum, all of which are within walking distance. The MAS(in Dutch "Museum aan de Stroom") and the Red Star Line museum are located 15 minutes by bus. Shopaholics must visit the famous Antwerp shopping street "Meir". For more information about the surroundings of Antwerp. ... more   less 

Additional Information about Antwerp City Hotel

Address: Appelmansstraat 31 | 2018 Antwerpen, Antwerp 2018, Belgium (Formerly Mondo Empire Hotel)
Region: Belgium > Flanders > Antwerp Province > Antwerp
Price Range: $114 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Antwerp City Hotel 3*
Number of rooms: 70
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Also Known As:
Alfa Empire Antwerp
Hotel Alfa Empire
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Questions & Answers

Here's what travellers have asked, with answers from Antwerp City Hotel staff and other travellers.
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Riverview, Florida
over a year ago

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Questions? Get answers from Antwerp City Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check your room before check in”
 of 5 bubbles OUDI, 2 Oct 2016 | Read review
“Although there is not that much traffic in the street, if you like absolute silence at night, ask for a room away from the streetside.”
 of 5 bubbles Carlos_Roos, 25 Apr 2016 | Read review
“Rooms on higher floors are more quiet”
 of 5 bubbles ChristophIrving, 9 Jan 2016 | Read review
“Do not accept room 406. As soon as you open the door, there is nasty sewer smell. I asked for another room instead.”
 of 5 bubbles cvs1974x, 7 Dec 2015 | Read review
“See if you can get a nespresso machine in your room. I had a superior room on the third floor at the end of the corridor and it was great.”
 of 5 bubbles Jalc, 8 Oct 2015 | Read review
5 of 5
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