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Antwerp City Hotel

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336 Reviews from our TripAdvisor Community

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Showing 113: English reviews
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Gravesend, United Kingdom
Reviewed 4 weeks ago

Firstly the location is perfect, right in the centre, 2 min walk from the station. But I would not come back here at all. So the whole system was down and we was unable to get in our room as the key cards were not working, so every time we needed to get back into our room the poor receptionist...

Thank Rebeccavilday
Hotel-cmanager, General Manager at Antwerp City Hotel, responded to this review

Dear Guest, Thanks for sharing your view. Thanks for pointing out our location near Antwerp Central Train Station a convenient means of transport to move around the city. Please accept our sincerest apologies for the issues you met during your stay. With a concern for continuous quality improvement of our services, we are making a total refurbishment of our establishment....

Reviewed 4 weeks ago via mobile

I didn't expect much judging by the price however I was disappointed at how small it is. The elevator doesn't work properly. The bed was not comfortable. The rooms were never cleaned properly the 3 days I spent there. But the location is good. Close to the train station, shops, restaurants.

Thank Nobuhle N
Hotel-cmanager, Directeur général at Antwerp City Hotel, responded to this review

Dear Nobuhle, Thanks for sharing your impressions about Antwerp City Center Hotel. Our building boasts a strategic location, a few steps from Antwerp Central Train Station, metro Astrid underground station and Meir Shopping District. Restaurants don't lack in the vicinity too. We are really sorry to read your disappointment about our hotel. Your remarks have been duly noted. Regarding the...

Koekelare, Belgium
Reviewed 2 February 2017

We booked this hotel for one night so we didn't have to drive back home after a concert at Sportpaleis. Location was great: a 5 minute walk from the trainstation and easy to find. Staff was very friendly. There was a problem with the key card system and they had to open the room door manually every time. Room was...

1Thank Nathalie T
Reviewed 11 January 2017

It is only a few steps away from Antwerp Central Station. This is a great feature. Within blocks, you have many restaurants to choose from, but most seem rather touristy and do not portray the great Belgian cuisine. The Hotel has a narrow entrance gate, but you are received by very friendly young clerks, willing to help and accommodate. Only...

Thank marklaseve
Different H, General Manager at Antwerp City Hotel, responded to this review

Dear Mark, Thank you for your review. We always enjoy hearing from our guests, especially when they enjoyed their stay like you did. We will have a look at our beds so we may best serve all our guests. Eke van der Zee – Hotel Manager

Reviewed 19 December 2016 via mobile

All is weii weather is not good outside Inside atmosphere excellent performances is better Good for business relationships with clients like better than comparison to others Minimum disturbance to staying

Thank Moradia M
Different H, General Manager at Antwerp City Hotel, responded to this review

Dear Moradia, Thank you for your review. We always love to hear about someones experiences, good or bad. Great to read that you had a pleasant stay with us. Now, let’s see what we can do about that weather… Eke van der Zee – Hotel Manager

Reviewed 19 December 2016

This is a very nice hotel. It is exactly in the center and near the train station Antwerp. Rooms were very clean and tidy. Me and my friend booked a room for two people. We both got a double bed in the room. The room was quite spacious. The staff was also very friendly. Highly recommended hotel!!

Thank Miosotis L
Different H, General Manager at Antwerp City Hotel, responded to this review

Dear Miosotis Thank you for your very nice words. It’s a pleasure to read that our efforts don’t go unnoticed. Hopefully we may welcome you again in the near future? Eke van der Zee – Hotel Manager

Huddinge, Sweden
Reviewed 3 December 2016

The staff was nice and friendly. The elevator up is really tiny. The room i had was very large but really cold (even though i had termostat on max) the good thing is that there are many resturants close by.

Thank Kristjaneinarsson
Khaled N, General Manager at Antwerp City Hotel, responded to this review

Dear Kristjaneinarsson, Thank you for your review. You will be pleased to learn that we will start with installing our new large lifts this coming Monday, December 12th. I would like to meet with you personally during your next stay in order to discuss your experience and to see what we van improve. Eke van der Zee - Hotel manager

Iserlohn, Germany
Reviewed 1 December 2016

can't recommend. well it is downtown, that is the good point. Everthing else: bad. Really in need of renovation, the oldest elevators your can imagine, loud rooms, noise everywhere. Internet really slow and indicating "network problems" all the time

Thank Martinair
Khaled N, General Manager at Antwerp City Hotel, responded to this review

Dear Martinair, Our sincere apologies for the inconvenience you experienced during your stay. We would like to thank you for your feedback. It is due to feedback like yours that we are happy to announce we will commence installing our brand new lifts, which will be double the size of our current ones, this Monday, December twelfth. Our Reception is...

Reviewed 2 November 2016

Visited in May so this is a late review. Situated on a quiet street in the diamond district, very close to the central station, but a good 15 minute walk from the nice bars and pubs around the beautiful cathedral. Staff were reasonably friendly and ground floor was nice, but on the room levels things are a bit shabby, with...

Thank Muddyfunster
DifferentHotels, General Manager at Antwerp City Hotel, responded to this review

Dear Guest, Thank you for your feedback. We have taken your words to heart and are commencing our refurbishment soon. Starting next month, we will enlarge our lifts. We have alreay started a comprehensive maintenance schedule, so when you visit next time, we will offer you a much improved experience. Please get in touch with me in order to see...

Den Bosch, The Netherlands
Reviewed 23 October 2016

Unfriendly staff and the room is not really clean We just found out that theres a blood stain on the bed sheets The toilet is old .. its diffrent what we expected im.not.going.to stay in this hotel.again

Review collected in partnership with BudgetPlaces
Thank joybV8518VY
DifferentHotels, General Manager at Antwerp City Hotel, responded to this review

Dear guest, Thank you for your feedback. We are working tirelessly to provide our guests with a pleasant and clean environment. Unfortunately, we seem to have failed you this time. Can you please get in touch with me in order to discuss things? Eke van der Zee – Hotel Manager

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  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Antwerp City Hotel: In the heart of Antwerp's diamond district you will find the Antwerp City Hotel. A mere stone's throw away from the Meir, train station and Antwerp's diamond exchange, this hotel truly does have a dynamic location, which is ideal for those guests wishing to combine business with pleasure. Sleep: All 70 rooms are very spacious and equipped with free wireless Internet. Each room has air-conditioning, a 47 inch flat screen TV with international satellite channels, a safe and coffee and tea making facilities. Breakfast & dinner: The extensive breakfast buffet is served in the hip and colorful breakfast room. To have lunch or dinner you can visit one of the many restaurants in the city. Meetings: Antwerp City Center Hotel has two boardrooms for 10-15 persons. Both meeting rooms are equipped with direct day light, air conditioning and free wireless Internet. Antwerp: The Antwerp City Hotel is located in the diamond district with many tourist attractions such as the Town Square, the Cathedral of Our Lady, the Antwerp Zoo, the Rubens House and the Fashion Museum, all of which are within walking distance. The MAS(in Dutch "Museum aan de Stroom") and the Red Star Line museum are located 15 minutes by bus. Shopaholics must visit the famous Antwerp shopping street "Meir". For more information about the surroundings of Antwerp. ... more   less 

Additional Information about Antwerp City Hotel

Address: Appelmansstraat 31 | 2018 Antwerpen, Antwerp 2018, Belgium (Formerly Mondo Empire Hotel)
Region: Belgium > Flanders > Antwerp Province > Antwerp
Price Range: $113 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Antwerp City Hotel 3*
Number of rooms: 70
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Also Known As:
Alfa Empire Antwerp
Hotel Alfa Empire
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Questions & Answers

Here's what travellers have asked, with answers from Antwerp City Hotel staff and other travellers.
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Riverview, Florida
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a higher room. I get the feeling there is some noise at lower level”
 of 5 bubbles marklaseve, 11 Jan 2017 | Read review
“check your room before check in”
 of 5 bubbles OUDI, 2 Oct 2016 | Read review
“Although there is not that much traffic in the street, if you like absolute silence at night, ask for a room away from the streetside.”
 of 5 bubbles Carlos_Roos, 25 Apr 2016 | Read review
“Rooms on higher floors are more quiet”
 of 5 bubbles ChristophIrving, 9 Jan 2016 | Read review
“Do not accept room 406. As soon as you open the door, there is nasty sewer smell. I asked for another room instead.”
 of 5 bubbles cvs1974x, 7 Dec 2015 | Read review
5 of 5