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All reviewstrain stationtravelling by trainrooms were very cleanmajor attractionsmain shopping streetantwerp zooperfect locationseparate toiletwell located hotelshort breakwi firestaurants and barsgrote marktold citypublic transportcity centreeurope
Found it slightly unsafe and risky for females staying in all by themselves. There wasnt a proper system of locking the room from inside like a latch etc.
Breakfast should have had more varieties in vegetarian and also different items of food since there were...More
Thank kinjal k
Response from LeonardoAntwerpen, Front Office Manager at Leonardo Hotel AntwerpenResponded 3 weeks ago
Thank you very much for your review and your visit to our hotel. We are sorry to hear that not everything went as you wished for. Our apologies for any inconvenience. We can guarantee you that all our door locks are completely safe...More
The receptionist on duty (Claudia) was efficient, friendly and knowledgeable, dealing with my booking quickly. She was, frankly, snowed under and really could have done with another member of staff present. Anyway, that never stopped her from doing an excellent job.
The bar next to...More
Response from LeonardoAntwerpen, Front Office Manager at Leonardo Hotel AntwerpenResponded 4 weeks ago
Thank you very much for your review and your visit to our hotel. We are glad to hear that you've enjoyed our team's efficiency, and we will pass her your compliments.
Our apologies if you had noise issues. This is unfortunately part of...More
The location close to main Railway Station is very good, but that is also the only good thing about this hotel. The first room I got was dark and stinked from smoking, but I could at least change to another room. The second room was...More
Response from LeonardoAntwerpen, Front Office Manager at Leonardo Hotel AntwerpenResponded 10 February 2018
Thank you for your visit and your review. We are sad to read that you didn't enjoy your stay. We would like to apologise for any inconvenience. We can guarantee you that cleanliness is our top priority. We will take further necessary actions...More
This hotel is ideally placed if arriving by train. There is plenty of choice of places to eat and drink just up the road. The rooms are adequate although the bed quilt was small for the size of bed which was very comfortable. Our main...More
Response from LeonardoAntwerpen, Front Office Manager at Leonardo Hotel AntwerpenResponded 9 February 2018
Thank you very much for your review and your stay. We are glad to hear that you've enjoyed your visit, apart from the nois issues. We apologise for the inconvenience. Did you mention your concerns to the reception? Perhaps we could have helped...More
Awful experience. Dirty room and smelled of smoke and mold. The bathroom was dirty and the cups were washed after the guests stayed there. Also when we came to check in the receptionist said she wasn't sure if our room was clean but gave us...More
Thank Michelle M
Response from LeonardoAntwerpen, Front Office Manager at Leonardo Hotel AntwerpenResponded 2 February 2018
First of all we would like to thank you for your visit and for sharing your feedback with us. We are very sorry to hear that you didn't enjoy your stay at all, and we would like to sincerely apologise for any inconvenience. We...More
Response from LeonardoAntwerpen | Property representative |
Dear future and past guests,
Thank you for mentioning this concern. We do have fridges in all our rooms where there is space enough for your own belongings.
Mhammad Hach-Abdeselam Operations Manager