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Novotel Charleroi Centre

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Place Verte 17, Charleroi 6000 Belgium
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (62)
Dining (10)
Room & Suite (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 20-11-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-11-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 10 hotels in Charleroi
Location
Cleanliness
Service
Value
Travellers' Choice
Novotel Charleroi Centre is located in the City Centre connected to Rive Gauche shopping mall. The train station Charleroi Sud is across the river La Sambre, which is just a 5-minute walk. Enjoy the modern, comfortable hotel rooms with free WIFI Direct access from Parking Rive Gauche 12,50€ / 24H ( 50% Discount )
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
French
170Reviews1Q+A3Room tips
Traveller rating
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Popular mentions
kurta9962021 wrote a review Apr. 2021
1 contribution
Perfect stay in the center of Charleroi! Easy to park. Staff was very friendly and helpfull, I received a very nice clean room with a big Tv :) due to covid breakfast option was really well organised, lot's of choice and delicious and definitely more then enough.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Christophe Vantyghem, Guest Services / Front Office at Novotel Charleroi Centre
Responded 3 weeks ago
Dear Kurta9962021, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Front Office Manager
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Mireille V wrote a review Sep. 2020
San Gwann, Malta10 contributions12 helpful votes
We chose the hotel as we wanted to be close to the airport yet not based in one of the airport hotels. We checked into the hotel very late at night. The family room was a very pleasant surprise despite the shock of the industrial looking area at night. The hotel is very modern, clean and well kept.The hotel has underground parking which is also very clean though difficult to find entrance if you’re not familiar with the centre. Location of the hotel is ideal for last minute shopping, as it is based above a shopping mall . Hotel is 7 mins on foot from the central train station and 15 mins by car to Charleroi airport .
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Date of stay: February 2020Trip type: Travelled with family
1 Helpful vote
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Response from Christophe Vantyghem, Guest Services / Front Office at Novotel Charleroi Centre
Responded Sep. 16, 2020
Dear Mireillev015, thank you for taking time to tell us about your stay at Novotel Charleroi Centre. We're happy to read that you had a pleasant stay with us despite the difficulty to find the parking entrance. We are working on signalisation by the autorities and we hope it will be done soon ! Once again thank you for sharing your concerns and it is our hope to see you again very soon. with kind regards,
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Connector00543059705 wrote a review Jul. 2020
1 contribution
When we checked into our room on the first night the room temperature was 22* and I set the room temperature to 18*. By the middle of the night it was 24* and very uncomfortable. The first thing the next morning I went down to the front desk and asked for instructions on how to set the thermostat. It seemed pretty straight forward and I have used numerous thermostats in many hotel chains on several continents. The front desk person showed me how to set the thermostat and my wife and I left the hotel for the day with our dog. When we returned in the evening the room temperature was 25*!!! We asked for a different room and were given the room next door and experienced the same thing the next night. 25* at 2am. For the third night we were “upgraded” to a suite and that room was 26* in the middle of the night. I took time-stamped pictures of the thermostat showing 26* and a setting of 18*. When we were doing our late check out Monday evening, the room was 20*. The technician had come and fixed the hotel’s HVAC. The manager(s) should have called the technician over the weekend. It probably isn’t even legal to leave my dog in the room with the temperatures of 26*. The local animal cruelty prevention society would take my dog away, fine me, and send me to jail.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020
Value
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Location
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Response from Christophe Vantyghem, Guest Services / Front Office at Novotel Charleroi Centre
Responded Jul. 24, 2020
Dear Connector00543059705, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore and as already discussed by mail the credit refund has been proceed to the bank company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Front Office Manager
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ibelenkov wrote a review Jul. 2020
Antwerp, Belgium114 contributions48 helpful votes
Very nice hotel in the hart of the City! Good parking under ground, on the parking of the shopping center. Everything just around the corner. Unfortunately during this stay Gym was closed and breakfast was very small because of corona measurements! But staff was great as always!
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Christophe Vantyghem, Guest Services / Front Office at Novotel Charleroi Centre
Responded Jul. 14, 2020
Dear Ibelenkov, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry for the gym and breakfast. We do our very best to make things possible but indeed Corona measures are very tough. We pray everything goes bac normal soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Assistant Front Office Manager
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Dirk K wrote a review Mar. 2020
Mechelen, Belgium73 contributions62 helpful votes
Booked this hotel out of curiosity. I know Charleroi from a distant business past ... The late 90s .. So I was very curious how this notable city in Wallonia had evolved. Through my hotel choice "Novotel in the brand new Rive Gauche" I already had an idea that something was really being renewed here .. Arrived at this hotel, as an "Accor Gold Member" we were spontaneously upgraded to the suite ... Always gives a pleasant feeling. As well as the "Free Welcome Drink". The Suite was spacious and very comfortable. The bed was quite small for this huge space. (I think a 160 cm width) Bathroom with bath and shower. Separate toilet. The bar was also quite spacious and had an extensive menu. “Happy hour 😊” daily The staff, all fairly young, give this recent modern hotel that youthful, playful atmosphere. Breakfast was as we expected from a Novotel. Everything I need in a breakfast buffet was provided. So we really enjoyed our stay at Novotel Charleroi.
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Date of stay: March 2020
Value
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Sleep Quality
2 Helpful votes
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Response from ChristopheV1456, Front Office Manager at Novotel Charleroi Centre
Responded Mar. 11, 2020
Dear Dirkk531, First of all, thank you very much for taking time to tell us about your experience at Novotel Charleroi Centre. We are so happy to read that your stay meet your expectations and there we thank you very much for this. I am sure that our team will be more than happy with your comments and it will give them motivation to continue in that way. Once again, thank you and it is our hope to welcome you again soon at Novotel Charleroi Centre ;-) Kind regards, Christophe
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PRICE RANGE
US$79 - US$129 (Based on Average Rates for a Standard Room)
LOCATION
BelgiumWalloniaHainaut ProvinceCharleroi
NUMBER OF ROOMS
123
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Frequently Asked Questions about Novotel Charleroi Centre
Which popular attractions are close to Novotel Charleroi Centre?
Nearby attractions include Le Cabinet de Maitre Hembise (by Charlerooms) (0.3 km), Comédie Centrale de Charleroi (0.4 km), and Shopping Rive Gauche Charleroi (0.03 km).
What are some of the property amenities at Novotel Charleroi Centre?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Charleroi Centre?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Charleroi Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Charleroi Centre?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Novotel Charleroi Centre?
Conveniently located restaurants include l'APtit, Athena, and Au Provençal.
Are there opportunities to exercise at Novotel Charleroi Centre?
Yes, guests have access to a fitness centre during their stay.
Is Novotel Charleroi Centre located near the city centre?
Yes, it is 0.4 km away from the centre of Charleroi.
Are any cleaning services offered at Novotel Charleroi Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Charleroi Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Charleroi Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.