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Ibis Budget Hotel Leuven

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Martelarenlaan 10, Leuven 3010 Belgium
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (100)
Room & Suite (36)
Dining (8)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 20-11-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20-11-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 18 hotels in Leuven
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Ibis Budget Hotel Leuven Centrum - the smart traveller's choice! Our 139 modern, comfortable rooms can accommodate up to 3 people, with a shower, separate private toilet, and satellite TV, all for a very budget-friendly price. Start the day with our good for value breakfast buffet! Free Wifi in the entire hotel and lobby computer with free internet access for Ibis Buget hotel guests. Welcome to Ibis Budget Hotels!
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Breakfast buffet
Bicycle rental
Baggage storage
Concierge
24-hour front desk
Express check-in / check-out
Wifi
Vending machine
Non-smoking hotel
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Modern
Languages Spoken
English, French, Dutch
629Reviews7Q+A31Room tips
Traveller rating
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  • 27
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Popular mentions
Susan wrote a review May 2020
1 contribution
Due to stay with a group of friends in early June, the hotel refuses to refund our money despite all non essential travel being banned in Belgium, instead only offering to rebook which is unacceptable. Would not wish to stay here due to this treatment
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Date of stay: May 2020Trip type: Travelled with friends
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Response from Hotel-cmanager, Mrs Michèle DEPREZ, Hotel Manager at Ibis Budget Hotel Leuven
Responded Jun. 4, 2020
Dear Susan, Thank you for your feedback. The safety and wellbeing of our guests are our top priority and due to COVID-19, we have implemented cancellation/modification policies to provide our guests with increased flexibility. We thank you for your understanding and are at your disposal for further information you might need. We hope to see you when the situation improves. Best wishes and stay safe, Mrs Michèle DEPREZ, Hotel Manager
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nkengbezah wrote a review Mar. 2020
Heverlee, Belgium1 contribution
Rooms are very small, Soap gives skin ratches. No place to hang cloths in the room . Cleaning services was not very regular. It’s the smallest room I have slept in. Plastic chairs. Zero percent confort.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Hotel-cmanager, Mrs Michèle DEPREZ, Hotel Manager at Ibis Budget Hotel Leuven
Responded Mar. 3, 2020
Dear Nkengbezah, Thank you for taking the time to share your candid feedback. We regret to read that your stay with us did not completely meet your expectations. Please rest assured that all your comments have been duly noted and will help us identify areas for improvement. We would like to clarify that we offer daily cleaning service, and our team is always available to assist with any issue during your stay. We hope that you will return for a more enjoyable experience in the future. Kind regards, Mrs Michèle DEPREZ, Hotel Manager
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sbooker2 wrote a review Dec. 2019
1 contribution
Room clean and adequate. Breakfasts very good. Hotel staff very pleasant and helpful. Would have liked an extra pillow in room. Disappointed that BBC channels not available in room. On previous stays these had been available.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
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Response from Hotel-cmanager, Mrs Michèle DEPREZ, Hotel Manager at Ibis Budget Hotel Leuven
Responded Dec. 16, 2019
Dear Sbooker2, Thank you for reviewing your recent experience. We are delighted to know that you enjoyed so much of your stay with us. Your mention of our team's quality service is especially appreciated and inspires us to keep up the good work! Please know that you are always welcome to request additional pillows at our reception desk. We have duly noted your remarks regarding BBC channels and will take this into consideration for the future. From our team to you, have a very happy holiday season! Kind regards, Mrs Michèle DEPREZ, Hotel Manager
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Hans L wrote a review Dec. 2019
Brussels, Belgium1,258 contributions351 helpful votes
Roms are really small. Showercabin also very small - but for a one nights stay its good. Good breakfast buffet. Quick check in and check out. Nice staff. I slept well and got a good rest. View ..... railwaystation. But I was not there to sit by the window.
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Date of stay: November 2019Trip type: Travelled on business
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Response from Hotel-cmanager, Mrs Michèle DEPREZ, Hotel Manager at Ibis Budget Hotel Leuven
Responded Dec. 7, 2019
Dear Hanselind, Thank you for reviewing your stay. We're happy to hear that we were able to meet your expectations in terms of service and comfort. However, we regret that certain aspects of your room and amenities fell short of expectations. We do wish to note that all our rooms are the standard size for Ibis budget hotels. Your feedback is very important to us as it will help us identify areas for improvement, so please rest assured that your comments have been taken into consideration. We hope to see you again for an improved experience. Kind regards, Mrs Michèle DEPREZ, Hotel Manager
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Review wrote a review Oct. 2019
1 contribution1 helpful vote
I was aggressed by a very irritating and arrogant employee who rudely hung up the phone twice by telling me "this conversation is over" while I was trying to resolve a booking issue. In fact, I successfully made a booking at this hotel via Booking.com but was later on contacted by this hotel claiming that it cannot process my credit card. In order to resolve the issue, I called the hotel to request it to try again since I have had no issues putting charges on my card even after making the reservation. After trying again with my card without success, this employee, on shift at around 9:40 - 9:50 p.m. on 2 OCT 2019, rudely told me on the phone that if nothing was right about her hotel, then I should cancel and go somewhere else. After staying at more than 100 hotels in the world from no star to 5 stars, I have never encountered such a situation involving hotel staff as unprofessional and arrogant as her. Maybe, she believes ibis Budget Hotel Leuven is Hotel Le Bristol Paris in Leuven! I told her she should never talk to guests like this then she reacted by saying "this conversation is over" then she hung up the phone. I called again and again, she then finally picked up the phone only to repeat "this conversation is over" after I requested to speak to the General Manger of the hotel and indicated my intent to publish the conversation.
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Date of stay: October 2019
Value
Location
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Hotel-cmanager, Mrs Michèle DEPREZ, Hotel Manager at Ibis Budget Hotel Leuven
Responded Oct. 4, 2019
Dear Guest, Thank you for taking the time to share your candid feedback. It is with great regret that we learn of the poor interaction which you received upon your phone call with one of our reception team. After speaking to the concerned party, we understand that there was an issue with your credit card which unfortunately could not be resolved at the time, she mentioned that she felt very intimidated by the fact that you had on numerous occasions mentioned that you would be reporting this incident, but at the time the issue was beyond her control. Therefore, she felt the need to keep the conversation very limited. However this approach is not acceptable by our team members, we put our team members through extensive customer service training so we’re very saddened to hear this. Please accept our sincere apologies — we’re taking steps to ensure we maintain our high standards of customer service in the future. Kind regards Mrs Michèle DEPREZ, Hotel Manager
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Previous
PRICE RANGE
US$52 - US$77 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Etap Hotel
LOCATION
BelgiumFlandersFlemish Brabant ProvinceLeuven
NUMBER OF ROOMS
139
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Frequently Asked Questions about Ibis Budget Hotel Leuven
Which popular attractions are close to Ibis Budget Hotel Leuven?
Nearby attractions include Escape House (0.4 km), Leuven Train Station (0.1 km), and Het Depot (0.2 km).
What are some of the property amenities at Ibis Budget Hotel Leuven?
Some of the more popular amenities offered include free wifi, breakfast buffet, and a concierge.
Which room amenities are available at Ibis Budget Hotel Leuven?
Top room amenities include air conditioning, a flat screen TV, and a desk.
Is parking available at Ibis Budget Hotel Leuven?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Ibis Budget Hotel Leuven?
Conveniently located restaurants include Kintsugi Sushi Bar & Grill, Nirvana Kitchen, and Fragma.
Which languages are spoken by the staff at Ibis Budget Hotel Leuven?
The staff speaks multiple languages, including English, French, and Dutch.
Are there any historical sites close to Ibis Budget Hotel Leuven?
Many travellers enjoy visiting Town Hall (Stadhuis) (1.1 km), Groot Begijnhof (1.7 km), and Abdij van Park (2.0 km).
Is Ibis Budget Hotel Leuven accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.